Re: [rt-users] Shredder API questions

Maybe I'm just not getting it then. my $shredder; = new RTx::Shredder(RT::SystemUser); if ($ans =~ m/^(y|yes)$/i){ my $email; foreach $email (@emails) { $shredder-PutObject( Object = $email ); } $shredder-WipeoutAll; } Yields Odd number of

[rt-users] Combobox and IE

Hi, in 3.6.1 and earlier, i have found problem in combobox using Internet Explorer. Firefox works The problem is multiple, i can't visulize choice or some lines of combobox Can you help me? Thanks Alessio ___

[rt-users] db schema

Hi there; Has any one documented the RT DB schema for 3.6 and willing to share it ..will save me a lot of time . Regards; Roy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] RT requires login with every action

On Wednesday 10 January 2007 1:21 am, Gert Burger wrote: I have a fresh RT 3.6.3 installation on a Gentoo system. I can login as root, but if I try any link(Eg New Ticket or Configuration) it gives me the login screen again. If I login again it will show the requested page. This continues

[rt-users] RT-Mailgate SSL Problem

I found several mentions, suggestions, etc regarding using RT over HTTPS and how to configure RT-Mailgate but I could not inbound emails into the queue. I've receiving these errors: Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7) |/etc/smrsh/rt-mailgate --queue general --action

[rt-users] Menu item keywords unavailable

Hi, Please, give me advise in following issue. I had installed an RT 3.7.HEAD under FreeBSD 4.11, Apache 1.3, Fast_CGI 0.67, perl-5.8.7, MySQL 5.0.12. When I'm triyng to setup keywords through [Configuration]-[Keywords], as it mentioned in Tutorial, I have not menu item [Keywords]. I have only

Re: [rt-users] RT-Mailgate SSL Problem

On Wednesday 10 January 2007 8:43 am, Mat W wrote: I found several mentions, suggestions, etc regarding using RT over HTTPS and how to configure RT-Mailgate but I could not inbound emails into the queue. I've receiving these errors: Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7)

Re: [rt-users] RT-Mailgate SSL Problem

On Wed, 10 Jan 2007, Mat W wrote: I found several mentions, suggestions, etc regarding using RT over HTTPS and how to configure RT-Mailgate but I could not inbound emails into the queue. I've receiving these errors: Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7)

Re: [rt-users] RT-Mailgate SSL Problem

Mat W wrote: I found several mentions, suggestions, etc regarding using RT over HTTPS and how to configure RT-Mailgate but I could not inbound emails into the queue. I've receiving these errors: Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7) |/etc/smrsh/rt-mailgate --queue

Re: [rt-users] Shredder API questions

On 1/10/07, Mathew Snyder [EMAIL PROTECTED] wrote: Maybe I'm just not getting it then. my $shredder; = new RTx::Shredder; if ($ans =~ m/^(y|yes)$/i){ my $email; foreach $email (@emails) { my $user = RT::User-new( $RT::SystemUser );

Re: [rt-users] db schema

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Jan 10, 2007, at 7:23 AM, Roy El-Hames wrote: Hi there; Has any one documented the RT DB schema for 3.6 and willing to share it ..will save me a lot of time . There were no schema changes between 3.4 and 3.6. Best, Jesse -BEGIN PGP

Re: [rt-users] Upgrade Database from RT2.0.11 - RT3.6.3

On Jan 9, 2007, at 5:23 PM, Daniel Schwager wrote: how can i upgrade from 2.0.11 to the current version of RT (3.6.2) without loosing all my data in the mysql-database ? Is there a way to convert the mysql-database (including 10k tickets) from RT2.0.11 to RT-database 3.6.3 ? Danny

Re: [rt-users] Menu item keywords unavailable

The tutorial you're reading was for RT 2.0 On Wed, Jan 10, 2007 at 03:37:27PM +0200, Sergey Osipov wrote: Hi, Please, give me advise in following issue. I had installed an RT 3.7.HEAD under FreeBSD 4.11, Apache 1.3, Fast_CGI 0.67, perl-5.8.7, MySQL 5.0.12. When I'm triyng to setup keywords

RE: [rt-users] SQL query to locate administrators

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Finkelstein Sent: Wednesday, January 10, 2007 3:56 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] SQL query to locate administrators Hi all,

[rt-users] Create new ticket fields

Hello: I'm a new user of RT and I would like to know how do I modify or add more customized fields in the new ticket section? Thanks. David ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

[rt-users] Searching for tickets where dependcies are resolved?

Is there a way to create a search that returns all tickets in a queue that have all dependencies resolved? I see a similar thread in July 06 with a response from Jesse[1] that suggests doing this outside of the query builder. Any hints on how to implement this? Chris [1] We've always done

RE: [rt-users] Notify Requestor on Requestor change

Hi all, I finally got around to trying this out and was unfortunately unsuccessful. Of course there is a VERY high likelihood I did something wrong. What I would like to accomplish is notify the new Requestor when we change Requestors manually on a ticket (that way they know they have a ticket

[rt-users] Re: Need table links to get requestors for a ticket

i actually found this link to be the best available reference: http://wiki.bestpractical.com/index.cgi?GetReqestorInfoByTicketId ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

[rt-users] Transaction not being recorded

A problem with transactions not being recorded reared its head in the last day or two. It appears that when an email is sent from RT it is not being added to the ticket as a transaction. Unfortunately, I didn't have MySQL logging turned on so I don't have that evidence to provide. However, I