Il giorno gio, 18/01/2007 alle 13.58 -0500, Jesse Vincent ha scritto:
>
> That looks like a translation file issue. What rev of RT are you
> running?
3.6.3
Ale
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Hey,
Brian Gallew wrote:
> joey wrote:
>> is it possible to "hide" a ticket for a given period of time ->
>> user-specific. I want to have a field with "hide ticket" with a
>> duration. Anyone done this before?
>>
>
> There are two ways that come to mind:
> 1) Set the ticket status to stalled
How difficult is it to add custom reports? I have a custom field that lists all
of our customers and I'd like to be able to generate a report that indicates how
much total time has been spent on each customer as well as how much time each
user spent on each customer.
Mathew
Nick Metrowsky wrote:
On Thu, Jan 18, 2007 at 06:09:33PM -0500, Gentgeen wrote:
>
> We are/where looking for a way to use RT as an asset manager as well,
> when I stumbled on RTx::AssetTracker. But the site seems to have
> disappeared. (Last entry in the InternetArchive has Mar. 13th)
>
> I was wondering if anyone h
I would love to have a copy of this.
Mathew
Nick Metrowsky wrote:
> Hi Everyone,
>
> Over the past year or so, I have made some customizations to
> RTx::Statistics for our site use. Some of these changes include:
>
> 1. Some logic changes, because some of the calculations in the web
> display d
Hi,
I've been using RT 3.2.1 for a while... and I'm gathering that's a
little old by now...
I've got new needs so I'm wondering if RT is capable, with or without
customisations of doing the some multi-domain type support, kind of
like virtual hosting.
For example,
I have two domains, each for a
Todd Chapman maintains Asset Tracker and lurks on these lists. I believe
that the wiki site for AT is on a personal machine of his so it's not
reliably up and it's been wiki-spammed a few times. I think he switched
jobs recently so there hasn't been an update in a year or so. But we sed
AT 1.2.3 a
Click "Edit" in the top blue bar at the right (NOT in the "10 highest priority",
but in the far right of the very top blue bar.)
Scroll to bottom. See where it says "Rows per box" ? Set it there.
bobg
>This is a multi-part message in MIME format.
>
>--===1789345918==
>Content-Ty
Hi all,
I upgraded from RT 3.6.1 to 3.6.3 last night. Well, what I actually
did was "make install" over the previous version after I backed up the
original directory first. I did some testing after the upgrade, and
everything checked out.
Today, I started getting reports that, when sel
We are/where looking for a way to use RT as an asset manager as well,
when I stumbled on RTx::AssetTracker. But the site seems to have
disappeared. (Last entry in the InternetArchive has Mar. 13th)
I was wondering if anyone here could tell me about the status of
AssetTracker. And if AssetTrac
Is it possible to get a list of
UserNewOpen
ryanh 3 4
Similar to the Queue blocks for the RT @ a glance?
To create a quick view of user's status?
--Ryan
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> My bigger concern is when i go to add things to the interface, or
> generally muck around in RT :)
The Interface stuff tends to be editing files in /opt/rt3/local so your
rsync should work there.
http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT
For the 'general mucking around' I've f
On Tue, Jan 16, 2007 at 05:54:29PM +0100, Daniel Firvida wrote:
> Hi
>
> I have a new installation of RTIR in ubuntu 6.10.
You probably REALLY want to be running RT 3.7 and RTIR 1.9. RTIR 1.1 was
a development branch that never really got all the way there.
>
> The installed versions a
Well right now I am running 3.6.1 on prod and my new dev is 3.6.3 and
accessing the old database. I'm assuming this works because there are no
major changes. When I move the 3.6.3 to prod i'll update the database.
My bigger concern is when i go to add things to the interface, or
generally muck arou
Even if you could bring over custom fields, you'd have to create them in
the exact same order on both machines because each one has a number that
is used internally to identify it.
Scott Golby wrote:
If i start out with both machines equal then make changes to the dev
machine. To bring the pr
> If i start out with both machines equal then make changes to the dev
> machine. To bring the production one current all I'd need to do is
rsync
> the /opt/rt3 directory to the prod machine?
>
> Basically I'm making sure that what isn't in the DB is contained in
> the /path/to/rt3 folder. I'm pr
On Jan 18, 2007, at 2:44 PM, Ryan Hardester wrote:
Basically I'm making sure that what isn't in the DB is contained in
the /path/to/rt3 folder. I'm pretty sure, just wanted to make sure
before i commit to this setup :)
what exactly are you attempting to do? prototype some changes then
mov
So i am setting up 2 machines, one will be my Dev machine and the other
the production.
If i start out with both machines equal then make changes to the dev
machine. To bring the production one current all I'd need to do is rsync
the /opt/rt3 directory to the prod machine?
Basically I'm making
Right you are. I should have checked before posting. There must have been
something else that I was thinking of besides CF.
I have the First Edition (is there another???).
Thanks,
Steve.
On 1/18/07, Scott Golby <[EMAIL PROTECTED]> wrote:
> On the topic of custom fields it just says they are
I have a user who objects to the fact that mail sent by RT has no To: header
(e.g. when he replies to or comments on a ticket). It show up in his mail as
"undisclosed recipients" and his mail filtering puts it someplace nasty.
Can I change that? How? I looked on the wiki and on the email archive
>
>I don't get any custom fields listed :(
In that case, I think you have to define some.
An RTFM article consists of one or more custom fields.
There isn't any default 'body' of the article.
bobg
>
>I believe this is a new install...
>
>
>
>
>On Thu, 18 Jan 2007 11:19:17 -0600
>"B
On 1/18/07 2:33 PM, "Mario Gomide" <[EMAIL PROTECTED]> wrote:
> Hi there!!
>
> I am a little new at RT, so I apologize if I skipped something...
>
> I´m using RT 3.6.1 on Debian with Postgres 8.1.5.
> Everytime I create a ticket, I have to select the owner on the drop-down
> by its username.
>
That looks like a translation file issue. What rev of RT are you
running?
On Thu, Jan 18, 2007 at 06:50:43PM +0100, Alessio Fattorini wrote:
> When i create a ticket via SelfService i have this Error in Display.html
>
> Id:
> Status: Project-Id-Version: RT 3.5.x POT-Creation-Date: 2002-05-0
Hi there!!
I am a little new at RT, so I apologize if I skipped something...
I´m using RT 3.6.1 on Debian with Postgres 8.1.5.
Everytime I create a ticket, I have to select the owner on the drop-down
by its username.
I wanted to know how to change this so I can select the owner by the
owner´s
I don't get any custom fields listed :(
I believe this is a new install...
On Thu, 18 Jan 2007 11:19:17 -0600
"Bob Goldstein" <[EMAIL PROTECTED]> wrote:
>
> Is this an update or new install?
>
> I had a similar problem with an upgrade. At least for me, a
> critical step was left out of the
When i create a ticket via SelfService i have this Error in Display.html
Id:
Status: Project-Id-Version: RT 3.5.x POT-Creation-Date: 2002-05-02 11:36
+0800 PO-Revision-Date: 2005-10-03 13:48-0400 Last-Translator: Angelo
Turetta Language-Team: rt-devel MIME-Version: 1.0 Content-Type:
text/plain; c
Hi,
I wanted to create a new report which lists tickets worked on
in the last 2 week interval (and if I get this working, reports that
lists tickets in most recently worked order). I am using RT 3.6.1.
What I am looking for are hints/examples; I am assuming I can
create this r
Is this an update or new install?
I had a similar problem with an upgrade. At least for me, a
critical step was left out of the INSTALL instructions,
but posted in a note here later:
Login the RT web interface->
Config->RTFM->Custom Fields->->Apply-> Select the classes
the customfiel
> On the topic of custom fields it just says they are adding them in a
later version of RT.
> I think the next edition should be twice as long with a lot more
detail on the nitty gritty.
Which version of the Book do you have ? I have the First edition and it
has a couple of sections on Custom
Hello all,
I have not had any luck figuring this out...
I have RT 3.6.1 and RTFM (2.2.0RC4) installed. I have taken one user and added
in all the rights for both RT and for RTFM.
It all looks good, except I can cannot see, or modify content, links or topics
in any article. I get big orangis
I was dissappointed in the book. I thought it just almost told me what I
wanted and needed to know, but not quite. For example writing scrips, the
command line interface, and reporting. It just didn't provide enough detail.
On the topic of custom fields it just says they are adding them in a later
Hello Jakub
I'm sorry for the confusion, I'm subscribed to this list since 1/10/07
and the original question was postet four days before. That's why I'm
faking this reply ;-)
Jakub Drwal wrote:
[...]
> echo test|/var/www/rt.ikarnet.pl/rt-3.6.3/bin/rt-mailgate --url
> http://rt.ikarnet.pl/ --de
Hello list,
I'm trying to use the "mandatory" functionnality, and I'm facing a problem.
I have a special queue, let's say "L1". Operators who create a ticket in
this queue have some custom fields that I'd like to make mandatory. That's
what I did. But as you know, there is two ways to create a ti
On Wednesday, 17.01.2007 at 14:11 -0500, Jesse Vincent wrote:
> > > - The outgoing mail, which was originally signed in the MUA,
> > > includes the signature as an attachment (signature.asc), but the
> > > Content headers (or MIME information) is modified (as compared to
> > > the original message
hi list,
i installed RT 3.4.6, AssetTracker 1.2.3 and RTFM 2.2.0RC4 (upgraded
from 2.1.40) on Ubuntu 6.06 LTS (Apache 2.0.55, Perl 5.8.7).
so far everything works quite fine, but i still have some issues with
RTFM:
1.) the class sort order in RTFM is not alphabetical. this is really
annoying. is t
hi list,
i installed RT 3.4.6, AssetTracker 1.2.3 and RTFM 2.2.0RC4 (upgraded
from 2.1.40) on Ubuntu 6.06 LTS (Apache 2.0.55, Perl 5.8.7).
so far everything works quite fine, but i still have some issues with
RTFM:
1.) the class sort order in RTFM is not alphabetical. this is really
annoying. is t
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