[rt-users] Performance-Bug in SelfService when updated from 3.6.1 to 3.6.3

Hello, I recently upgraded our test system from 3.6.1 to 3.6.3 and I observed a performance problem in SelfService which is new. SelfService/index.html takes more than 15 minutes to load on our server where RT. I tracked this issue down to a change in SelfService/Elements/MyRequest. In 3.6.1

RE: [rt-users] RT-3.6.3 and RTFM 2.2.0RC4 - how to create custom fields?

Hmm - that's exactly what mine doesn't have ... PK -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bob Goldstein Sent: Sunday, January 21, 2007 8:13 PM To: Philip Kime Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT-3.6.3 and RTFM 2.2.0RC

[rt-users] remove summary from 'RT at a glance'

Hi, I've removed everything from the "summary" part of 'RT at a glance', but my "body" part is still skinny (there's lots of wasted white space on the right hand of my screen, and my "Subject"'s are going onto a second line). Ideas? ...dave -- Dave Alden The Ohio State University Department of M

[rt-users] "Take" in '"N" newest unowned tickets' display

Hi, I've created my own "N" newest unowned tickets search, but my "Take" column displays the id, instead of the word "Take". How can I make it say "Take" instead? ...thnx, ...dave -- Dave Alden The Ohio State University Department of Mathematics ___ h

[rt-users] Help with RT CLI

Is there way to to show the first transaction of a ticket in CLI, given the ticket id? This is how I do it manually ./rt show ticket/356750/attachments/ id: ticket/356750/attachments Attachments: 904948: (multipart/alternative / 0b), 904949: (text/plain / 4.4k), 904950

Re: [rt-users] Outgoing email - comment

You need to make sure the proper scripts have been added either to the global or queue-specific 'scrips' list. It's been a long time since I setup RT from scratch, but I believe by default, CC's are not emailed when making a comment. Either way, you need to make sure that you have 'On Comment' an

[rt-users] Outgoing email - comment

Hi I have been using RT for Windows for a few months and have decided to now move to a Linux platform as it offers more flexibility I have installed 3.6.3 and I can create tickets and it will email me to my company email address which is on an exchange box. However, when I comment or r

[rt-users] Saved Search AdminCC is me?

Each user can go in and create a saved search where they are the AdminCC, but what I'd prefer to do is create a saved search where the AdminCC is the email address of the logged on user. Any idea how to do that? -- Or, for an alternate problem, here is the problem I am trying to solve: We hav

Re: [rt-users] RT 3.4.5 CustomField SortOrder

Cafiero Mauro, IT wrote: Hello, I have a problem in visualization order of ticket custom fields: I am able to sort custom fields in the queue configuration page and the content of objectcustomfields table is correct according to sort order defined. In ticket display page otherwise, the cust

Re: [rt-users] rt 3.4.5 rpm yum install not working

Matthew Simpson wrote: Hi All, I have a big problem that I just can't work out. I'm running CentOS 4.4 (clean install). I first tried installing the latest rt3 tarball, but some of the perl mods kept failing via CPAN. So I looked for a RPM which I found instructions for on the bestpractical s

[rt-users] Headers/ Emails out of RT

Hi there; The system is rt-3.6.1/mysql 5/apache2/exim/mod_perl2 Is there a way to change the "Sender" tag in emails out of RT to be the queue address instead from the default apache user .. any one any ideas?? the From tag is set correctly as the queue address however the Sender tag is always d

Re: [rt-users] create child ticket

When you create a new ticket, you can click on 'show details' and enter a ticket number for Depends on. This isn't as nice as a button that says "create child ticket" though. Robin Ericsson wrote: Following up my previous non-answered post. Are there any other tools out there that lets the u

[rt-users] RT 3.4.5 CustomField SortOrder

Hello, I have a problem in visualization order of ticket custom fields: I am able to sort custom fields in the queue configuration page and the content of objectcustomfields table is correct according to sort order defined. In ticket display page otherwise, the custom fields order is wrong. I

Re: [rt-users] Notifying owner of new content

Hi Ervin; You need to look at NotifyActor in RT_Config or RT_SiteConfig However If I may suggest the idea of having multi users using the same login is not a good one .. Better if you have a queue for you group members and make a defined search for tickets in their queue .. Just an idea Good lu

[rt-users] rt 3.4.5 rpm yum install not working

Hi All, I have a big problem that I just can't work out. I'm running CentOS 4.4 (clean install). I first tried installing the latest rt3 tarball, but some of the perl mods kept failing via CPAN. So I looked for a RPM which I found instructions for on the bestpractical site and followed and in

[rt-users] create child ticket

Following up my previous non-answered post. Are there any other tools out there that lets the user easily create a subticket, preferably in another thread? -- regards, Robin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-u

Re: [rt-users] Exporting tickets from one RT to another

[EMAIL PROTECTED] writes: > With that said, you would need to upgrade the schema on the 2nd > database as well. Then do a database dump on the appropriate tables. > Since you'll probably have duplicate ticket numbers, you would need to > create new ticket numbers in the dumped database tables as

Re: [rt-users] RT with postfix

Its Azfar <[EMAIL PROTECTED]> writes: > I want to know can RT run with postfix Sure. > if yes then wht changes do it need to tell rt to commuicate with > postfix. None, I believe, unless there is something tricky with your sendmail installation. -- Leif Nixon -

Re: [rt-users] vanished lines in rt 3.6.1 reply

Hello! I'm surprised that i got no further reaction on my bug report (#8114), I think that the issue I reported is major bug because in our environment these vanished lines (even if they are in db) means data loss. Is this something only our installation suffers? I also wrote a bug report. But t

Re: [rt-users] RT with postfix

Hello! we are operating rt with postfix without any problems. You don't have to change anything because postfix comes with a compatibilty binary named sendmail. My line in RT-SiteConfig: Set($MailCommand , 'sendmailpipe'); Set($SendmailArguments , "-oi -t"); Set($SendmailBounceArguments , '-f "<>

[rt-users] ticket creation failed

Hi all, i'm new to RT ...i'm tryng to configure mailgate .. I would like that the mails to postmaster automatically create tickets on RT I have added in /etc/alias this lines postmaster: "|/etc/smrsh/rt-mailgate --queue Posta --action correspond --url http://my.rt.server/"; postmaster: "|/etc

Re: [rt-users] Statistics revisitation

I would like too thanks Marco - Original Message - From: Jared Hanks To: Roy El-Hames ; Mathew Snyder Cc: RT Users Sent: Sunday, January 21, 2007 12:51 AM Subject: RE: [rt-users] Statistics revisitation I would like this too. Thanks, Jared > > Hi Nick;

[rt-users] RT with postfix

I have a system runing RT 3.6.1 with sendmail. For some reason i have to install postfix on it for that I have to deinstall sendmail. I want to know can RT run with postfix, if yes then wht changes do it need to tell rt to commuicate with postfix. ___