This is working but unreliable.
Copied RT/Action/Autoreply.pm to PullCode.pm
Change package to RT::Action::PullCode
In script
Condition: On Status Change
Action: Pull Code
Template: Status Change
Now sometimes it works and I get the email. Other times I get
[Wed Feb 14 03:16:
Kenneth,
Thanks for sticking with me. I'm tailing the logs and see errors when
ever I put something invalid in the Custom action section.
If I put something (debug) into the custom condition It doesn't get any
output. I have user defined only for Action.
Right now I'm tr
On 2/13/2007 3:14 AM, Joop wrote:
Could you post the TicketSQL for your search?
You can get this from the QueryBuilder page and than 'Advanced'
With this data:
CF1 = Select one text field (One, Two, Three, Four, Five)
CF2 = numeric
# CF1 CF2
=== == =
1 Four0.1
2 Tw
If I don't give non-privileged users the ShowTicket right, then they
cannot see their own tickets. If I do, then they can see *any* ticket
(by using the Goto Ticket box). Is there a happy medium? I am doing
this via Global -> Group Rights. I could do it via Queues -> General ->
Group Rights
Hi there,
Can anyone tell me what method RT uses to encrypt passwords in mysql?
Thank you
Paul England, Auckland
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On 2/13/2007 3:09 PM, anthony wrote:
Where are you doing this the webui?
The following worked for me in 3.6.3 (Note: this is NOT through the
WebUI -- not sure if it will help you or not):
sub IsApplicable
{
my($self) = shift;
my($CFNAME) = 'Severity';
my($q) = $sel
Where are you doing this the webui? I'm using
configure-queue-script-new script-condition: on status change, action:
user defined.
In the preparation section I put
$RT::Logger->debug("SCRIPT: $TicketObj->OwnerObj->Name\n");
It should be $self->TicketObj
I then ran it again and got
SCRIPT:
RT::
Anthony,
We use the following code to send a notification, via a scrip custom
condition, when the owner changes, providing the owner isn't "nobody":
return ( $TicketObj->OwnerObj->Name() ne 'Nobody' );
Maybe this will help you build your code in a scrip.
Kenn
LBNL
anthony wrote:
I'm doing this via script action.
FirstCustom.. is in Record which is not part of the $self.
I get TicketObj, TransactionObj ( which does not seems to work )
I'm tried to use CustomFieldValues but I get stuck after that.
Searches through the archive seem to say NO ONE has done this successfully.
On Feb 13, 2007, at 3:55 AM, Dirk Pape wrote:
Hello,
--Am 12. Februar 2007 15:38:56 -0500 schrieb Kevin Falcone
<[EMAIL PROTECTED]>:
I've created a local ticket that looks something like this (by
replying a
lot) and haven't been able to replicate your problem.
I, too, have reported su
[EMAIL PROTECTED] wrote:
Date: Mon, 12 Feb 2007 13:33:36 -0500
From: "Jacob Helwig" <[EMAIL PROTECTED]>
Subject: RE: [rt-users] Delayed action scrips and combining scrip
email output
1) A scrip is needed that will take conditional action at a point in
time after a transaction occurs. Fo
Hi everyone,
I'm not sure if this has been brought up before (I searched but
couldn't find anything based on the criteria I used).
On the page where you Update the ticket with a message (comment or
reply). I find myself hitting the back button to see the contents of
the ticket. Has the
I just went on vacation so as soon as I am able to log into work I'll
get that for you. It was pointed out that the problem probably is the
shell not handling the single or double quotes. A previous suggestion
was to use an array of parameters and arguments but I'm not certain how
to do this with
On Thu, Feb 08, 2007 at 05:06:16PM +, Puuter . wrote:
>I'm new to RT so maybe this seems obvious to you, but since I
>installed RT (on Windows) I've got this problem: In my company we
>use internally an e-mailaddress that sends to every mailbox in the
>domain. Let's say it's the
On Thu, Feb 08, 2007 at 11:30:24PM -0500, Mathew Snyder wrote:
> That might be what the problem is actually. I still haven't figured
> out how to use the methods of Shredder in order to run it entirely
> within the script so right now Shredder runs as a 'system' call.
Sounds to me like your shell
Hello Kevin!
On Mon, 2007-02-12 at 15:38 -0500, Kevin Falcone wrote:
> I'm trying to duplicate this so that I can write a test and fix this,
> but I'm having trouble duplicating it.
> Are you replying in the web interface or in a mail client?
only in the web-ui (i don't tested it with the mail
Hi,
Can I create groups using the cli interface? This is what I get when I try it..
rt> create -t group set 'Name=newgroup'
# Unknown object type: group
id: group/new
name: newgroup
rt>
Thanks,
Damodaran
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Matt Hunt wrote:
> Hello All,
> I have a problem with my RT system, I have just noticed that when I
> REPLY to a ticket there is no outgoing mail, so the user does not get
> updated via email.
Can you just confirm that the ticket is not one you are the requestor
for - as RT by default does not
Hello All,
I have a problem with my RT system, I have just noticed that when I
REPLY to a ticket there is no outgoing mail, so the user does not get
updated via email. I have checked that the scrips are set which they
are by default. Once I have replied to ticket the details appear on the
tic
Hello,
--Am 12. Februar 2007 15:38:56 -0500 schrieb Kevin Falcone
<[EMAIL PROTECTED]>:
I've created a local ticket that looks something like this (by replying a
lot) and haven't been able to replicate your problem.
I, too, have reported such an error months ago. You will find the error
des
Dear Kenn,
thanks for the advice! Now I found out how to restrict the rights on a per
queue basis. I had to remove the global rights to get it working...
Regards,
David
> -Ursprüngliche Nachricht-
> Von: Kenneth Crocker [mailto:[EMAIL PROTECTED]
> Gesendet: Freitag, 9. Februar 2007 17
Joop wrote:
OK. RT-3.6.3 has the possibility to log sql statements. Please turn this
on and try to find the query which is not producing the correct results.
We might be talking about different things.
I'll do the same in the clients RT with patch and without, hoping they
don't mind the slight
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