Frank;
When you say added to the CC list , you mean the ticket CC watchers or
the emails sent out ??
If ticket CC: then it does not quite work like that, what you
created/done is queue watchers (these email addresses will get an email
for tickets updated in the queue) , as soon as you move the
SQLite backend exist there for development only.
On 3/19/07, Mariusz Stakowski [EMAIL PROTECTED] wrote:
Hello List,
I a m trying to install SQLite with RT 3.6.1 but I can't
initialize database. When trying to do this I get the following error:
I poked around in the database a bit, especially in the Tickets table,
but couldn't find anything related to reminders. Do you know where I
should be looking?
Michael Finn wrote:
When I've come across an undeletable reminder, it has always been the
case that the associated ticket was moved to
John Arends wrote:
I poked around in the database a bit, especially in the Tickets table,
but couldn't find anything related to reminders. Do you know where I
should be looking?
Michael Finn wrote:
When I've come across an undeletable reminder, it has always been the
case that the associated
Here's my RT_SiteConfig:
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
#
Does anybody know how to modify the 10 highest tickets I own search to
also include tickets you are CC'd on?
I know how to make the actual modification to the search but I am having
some trouble coming up with the right TicketSQL statement to make the search
work.
Any help would be appreciated.
blahblahblah
AND CC.id = '__CurrentUser__'
On Wed, 2007-03-21 at 09:56 -0400, Chris Allermann wrote:
Does anybody know how to modify the 10 highest tickets I own search
to also include tickets you are CC'd on?
I know how to make the actual modification to the search but I am
having some
Hello Roy
Thanks very much for the quick response!
Yes, I would like to add several e-mail addresses to the ticket cc
list upon creation. I often have to access RT via my Blackberry and
having everyone automatically added to the ticket makes it much
easier for me to trim people off rather
For fun, I tried to create a script in one of the queues to
automatically add an e-mail address to the ticket cc list. Not
surprisingly, it failed. I'm sure it's a syntax issue but after
looking all over Wiki there really aren't any examples that are on
point. It probably wouldn't take much
This works... thanks Roy!
Description: Add Watchers
Condition: On create
Action: User defined
Custom action preparation code:
$self-TicketObj-AddWatcher( Type = Cc,
Email =[EMAIL PROTECTED]);
return 1;
Template: Global template blank
Frank Saxton wrote:
Hello
I keep getting the following error message when I try it:
Unknown field: CC.id
Any suggestions?
On 3/21/07, Matthew Keller [EMAIL PROTECTED] wrote:
blahblahblah
AND CC.id = '__CurrentUser__'
On Wed, 2007-03-21 at 09:56 -0400, Chris Allermann wrote:
Does anybody know how to modify the 10
At what point during the process of ticket creation via e-mail does the
ticket and its fields exist?
Specifically, should custom fields in a new ticket be available in an
Autoreply template? I'm trying to populate custom fields using my
Autoreply template and I'm getting an error that sounds
Sorry... Cc.id (second 'c' is lowercased).
On Wed, 2007-03-21 at 13:46 -0400, Chris Allermann wrote:
I keep getting the following error message when I try it:
Unknown field: CC.id
Any suggestions?
On 3/21/07, Matthew Keller [EMAIL PROTECTED] wrote:
blahblahblah
AND CC.id =
and the AND should be an OR if you didn't pick up on that.
On Wed, 2007-03-21 at 14:10 -0400, Matthew Keller wrote:
Sorry... Cc.id (second 'c' is lowercased).
On Wed, 2007-03-21 at 13:46 -0400, Chris Allermann wrote:
I keep getting the following error message when I try it:
Unknown
when you say global what do you mean? i saved the search under RT System's
saved searches not in My saved searches.
On 3/21/07, Matthew Keller [EMAIL PROTECTED] wrote:
__CurrentUser__ will expand properly in Global saved searches, but not
in personal or group.
On Wed, 2007-03-21 at 14:24
I just finished the process of getting RT 3.6.3 running on CentOS4, and so
far everything seems ok with the exception of two things. The first problem
might not even be a problem for all I know, but I'm going to ask about it
anyway. The interface when RT loads up seems ok except for the fact that
That is what RT 3.6.3 looks like
For permissions for the log file, grant write permissions to the user apache
runs as.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rob Shupe
Sent: Wednesday, March 21, 2007 12:32 PM
To:
Has anyone else seen the following in the rt.log:
DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm line 67,
DATA line 225.
(/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm:67)
Users are saying they are getting an
If I did, it would say CustomField.{Cc.id}
On Wed, 2007-03-21 at 14:49 -0400, slamp slamp wrote:
did you happen to create a custom field called Cc.id? if not, how come
mine comes up unknown field.
On 3/21/07, Matthew Keller [EMAIL PROTECTED] wrote:
Yes, that's a global. I have
Don Beethe wrote:
Has anyone else seen the following in the rt.log:
DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm line 67,
DATA line 225.
(/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm:67)
Users are saying
I really have no idea. Could you run shredder CLI with Devel::DProf?
On 3/17/07, Konstantin Naryzhniy [EMAIL PROTECTED] wrote:
Hi again!
I tried turning postfix and apache off and run shredder again.
What I found out is really strange.
During this gap (again - it occurs right before each top
We're building up our second generation RT server. As we do so, we want
to be intentional about our monitoring of this server. We are looking
to create two types of monitoring: realtime and periodical (daily or
weekly).
Some examples we're currently planning:
Periodical
- DB size
- HDD space
Hi All,
I've been seeing these errors in my Apache log about 1-2 times per
day. Any ideas as to what might be wrong? RT is still functioning, but
these make me nervous.
[crit]: Apache2::RequestIO::rflush: (130) Software caused connection abort
at
Thanks for your example code, Stephen.
At 10:34 AM 3/14/2007, Stephen Turner wrote:
You need a bit more - there's nothing in that code that will restrict the
scrip to queue change transactions. This should do it:
{return $self-TransactionObj-Type eq Set
$self-TransactionObj-Field eq
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