RE: [rt-users] RT363 - Problem logging to log file

Change the following and you should see output in the designated log file. The log file output was undefined previously. Set($LogToFile , 'debug'); Regards, Sasha Sasha Gerrand Web Database Developer Austbrokers Holdings Limited Level 21, 111 Pacific Highway North Sydney NSW 2060 PO Box

[rt-users] mod_fastcgi and mod_fcgid segfault's on certain tickets

Hi, We're running 3.6.1 in production (the same applies to 3.6.3 in test), and Pg version 8.1.8, and FastCGI (mod_fcgi-2.4.2), and Perl 5.8.7. Sometimes we experience tickets that only shows ticket metadata, and not the whole ticket including history. Everything looks 'ok' in the database:

[rt-users] CommandByEmail

Hi Folks, 'got a question about Handling the CommandByEmail Extension of RT. I'm using RT Version 3.6.1 and installed the Extension properly. So far so good, but now I got the following Problem: When I try to use two or more Commands in one Email, only the first Command takes effect,

RE: [rt-users] CommandByEmail

I had the same problem. This happens if you send your email in HTML format. Plain text works fine. I think it's a bug in the parser. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wendler, Jürgen Sent: Friday, March 23, 2007 6:44 AM To:

Re: [rt-users] mod_fastcgi and mod_fcgid segfault's on certain tickets

i've noticed a few problems when trying out with fcgid, so I had to stick with fastcgi. Never had a problem with it though. Tomas Olaj wrote: Hi, We're running 3.6.1 in production (the same applies to 3.6.3 in test), and Pg version 8.1.8, and FastCGI (mod_fcgi-2.4.2), and Perl 5.8.7.

[rt-users] rt versions

I was wondering how stable was 3.6.3 considered to be now compared to 3.4.6? I was wondering if it would be worth upgrading. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] disappearing queues

Steve, I just checked our privileges/Queues and your sounds very similar. We also have ModifySelf for global Privileged users. Are the Queues checked as enabled (dumb question but thought I'd ask)? Kenn LBNL Steve Ao wrote: Using RT 3.5.7. on FC5. Nothing reported missing on make test.

Re: [rt-users] disappearing queues

Instead of using 3.5.7 you should upgrade to the 3.6 branch. The 3.5 branch is the development branch for 3.6. Many bugs have been fixed and it is the official, stable release. Mathew Steve Ao wrote: Using RT 3.5.7. on FC5. Nothing reported missing on make test. Installed and in

[rt-users] Couldn't create object file

I'm getting an error of Couldn't create object file ... and looking at the actual directories it isn't creating them with the right mode. I can send a full error page if needed. But am just wondering what could be happening. RT: 3.4.5 Nothing has been touched configuration wise for close to a

[rt-users] perl error

I followed the steps corretly to install RT and still I have a problem, everytime I try to start apache, I get this in my error_log: Can't locate /opt/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi

[rt-users] Changes from RT344 to RT363

I would like to know if there are any major changes in RT363 from RT344. Just curious... didn't find that much myself. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] perl error

On Mar 23, 2007, at 3:12 PM, Justin Zygmont wrote: I followed the steps corretly to install RT and still I have a problem, everytime I try to start apache, I get this in my error_log: Can't locate /opt/rt3/etc/RT_SiteConfig.pm in @INC Permissions is likely the cause. PGP.sig

[rt-users] Scrip problem

To all, I am creating a new scrip with the condition on status change and additional condition code of: return 0 ( $self-TicketObj-Status eq 'open' ); return 0 ( $self-TicketObj-Status eq 'deleted' ); return 0 ( $self-TicketObj-Status eq 'resolved' ); I have used this additional condition

Re: [rt-users] Scrip problem

At Friday 3/23/2007 03:37 PM, Kenneth Crocker wrote: To all, I am creating a new scrip with the condition on status change and additional condition code of: return 0 ( $self-TicketObj-Status eq 'open' ); return 0 ( $self-TicketObj-Status eq 'deleted' ); return 0 (

Re: [rt-users] Scrip problem

At Friday 3/23/2007 03:37 PM, Kenneth Crocker wrote: To all, I am creating a new scrip with the condition on status change and additional condition code of: return 0 ( $self-TicketObj-Status eq 'open' ); return 0 ( $self-TicketObj-Status eq 'deleted' ); return 0 (

Re: [rt-users] Couldn't create object file

Doc Schneider wrote: I'm getting an error of Couldn't create object file ... and looking at the actual directories it isn't creating them with the right mode. I can send a full error page if needed. But am just wondering what could be happening. RT: 3.4.5 Nothing has been touched

[rt-users] Creating tickets with Perl

I am using the following chunk of code to create tickets with a custom web form that exists outside of the RT system, and it works fine. $MIMEObj = MIME::Entity-new(); $MIMEObj-build( Type = 'text/plain', From = $requestor, Subject = $subject, Data = $content);

[rt-users] Scrips: User Defined actions and Templates

Hi All, I want a scrip to use both a User Defined action and a template. My understanding is that selecting User Defined for the action means that the template won't get run. It would be nice to run my prep code to modify a ticket, launch the template, then run my cleanup code. Is there a

[rt-users] Upgrade to RT 3.6.3

Hello, I am new to RT. I think that it is a great tool. However, I would like to take some of your time to inquire about the following issue: I currently have RT 3.2.1 running, and I will upgrade to 3.6.3. My question is the following: If I upgrade to 3.6.3, will the database RT3 will be