Hi,
Count me in.
Regards,
Sasha
Sasha Gerrand
Web Database Developer
Austbrokers Holdings Limited
Level 21, 111 Pacific Highway
North Sydney NSW 2060
PO Box 1813 North Sydney NSW 2060
Ph: 02 9935 2230
Mobile: 0448 278 500
Email: [EMAIL PROTECTED]
Web:
hmm thanks for trying though Gene - much appreciated.
I've written a few custom At a Glance modules to show open tickets by
requestor, owner and priority grouped, as it appears you can't do
aggregate columns in the query builder?
So for example I get a little box on the At a Glance screen
HI,
I'm using rt 363. I've created some dates using rt::date in the -ISO
format. They look like they are being stored in gmt , but I would like
to display them in est. These dates I am creating are not part of any
ticket. Is there any method I can use to display them in est? I am
not able to
Instead of adding rows and expanding the width of the Content field to
make it bigger, have it open in a window with the ability to adjust
it's size.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
I'm using RT 3.6.3 with a couple of the Wiki-Contributions added and I'm
getting the following results when a non-privileged user creates a ticket
via the Web Interface:
The URL is {rt-host}/SelfService/Display.html
I even tried removing all of the customization by removing the local
Hi; I'm trying to set up RT at my company, for handling incoming support
requests from outside via email. I'm using latest 3.6.3 on Linux.
...
CCs: how do you get on/off this list?
AdminCCs: how do you get on/off this list?
Other Recipients: what is this?
The People tab lets you
Anyone else run into this?
Periodically, my RT will just sit and sit and sit when I access it
through Firefox. It works fine for IE, no one else in the company is
having any problems (they use IE almost exclusively). When I fire up a
session side-by-side with Firefox in IE, the IE version
At Thursday 5/3/2007 01:31 PM, Gary Oberbrunner wrote:
In the scrip Actions, what does Notify ... as Comment mean?
No email is generated, it adds a comment to the ticket.
This is incorrect - email is of course generated. What as
comment means is that the reply-to address on the
Hi,
I am trying to filter email sent to rt due to out of office autoreplies.
*I have an aliases set up in /etc/aliases as:*
IT.Help: |/usr/bin/procmail -m /usr/local/etc/procmail/rt.rc
My rt.rc file has permissions 644
*My rt.rc files looks like:*
PATH=/usr/local/bin:/bin:/usr/bin
Hi,
I've just upgraded to 3.6.3 from 3.4.1. I notice the new reminders feature.
How is this supposed to work or be used?
I tried setting a reminder for 6 months to remind me to call a
customer. This then appears on the RT at a glance page. I assume if
I add 20 more reminders for several
months
Hi,
I am trying to filter email sent to rt due to out of office autoreplies.
*I have an aliases set up in /etc/aliases as:*
IT.Help: |/usr/bin/procmail -m /usr/local/etc/procmail/rt.rc
My rt.rc file has permissions 644
*My rt.rc files looks like:*
PATH=/usr/local/bin:/bin:/usr/bin
What about the ability to have different ticket numbering systems per
queue, for example:
* The number for the RMA queue can have the "RMA" prefix, and then the
year followed by the ticket number: "RMA-07-020".
* Service queue for a specific customer may be different.
Luis
Jesse Vincent
Mike -
The query that finds reminders is located near the end of
rt3/share/html/Elements/MyReminders. You can copy that to
rt3/local/html/Elements and modify it, and I assume that with a little
bit of creative query writing you could get what you want.
Hope that helps,
- Andrew Redman
Mike
Currently we're using RT 3.4.5, and I'm having some issues with scrips,
particularly on a Queue called Tech.
Here's what I'd like to happen:
Condition: On Transaction
Action: Notify Ccs
Template: Global Template Blank
Stage: TransactionCreate (Wondering if this is a problem or not)
Should
Hi Everyone,
First, thanks Jesse for soliciting input from the user community;
hopefully this input will improve the quality of the software. Second,
this message is not meant to be critical, as its goal to get the user
community more involved in the Request Tracker development process.
As
One thing that I have noticed that the RT program is lacking is a good user
forum. A non-email bulletin board to post, and more importantly search
through, for previously asked questions. Can we get a discussion board
running? And more importantly can it be manned by several of the lead
On Wed, 2007-05-02 at 10:29 -0400, Jon Daley wrote:
I'd like to be able to merge users, so someone can respond with
any of the email addresses that he has, and they are all treated as the
same email address - ie. no reply to his other email address, if he logs
in, he will see all
On May 3, 2007, at 6:45 PM, Dale Bewley wrote:
On Wed, 2007-05-02 at 10:29 -0400, Jon Daley wrote:
I'd like to be able to merge users, so someone can respond with
any of the email addresses that he has, and they are all treated
as the
same email address - ie. no reply to his other
Ben Weston wrote:
Anyone else run into this?
Periodically, my RT will just sit and sit and sit when I access it
through Firefox. It works fine for IE, no one else in the company is
having any problems (they use IE almost exclusively). When I fire up
a session side-by-side with Firefox in
Hi mike,
Have a look to the new rtx-calender on cpan, its nice. You cab remove the
reminder window from your front screen and add the calender there. It giving
you all the reminders and tickets with on on due date for on on week. Its a
nice solution.
T.
-Original Message-
From: [EMAIL
On Thu, 3 May 2007, Jesse Vincent wrote:
On May 3, 2007, at 6:45 PM, Dale Bewley wrote:
On Wed, 2007-05-02 at 10:29 -0400, Jon Daley wrote:
I'd like to be able to merge users, so someone can respond with
any of the email addresses that he has, and they are all treated as the
same email
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