On Dienstag 01 Mai 2007, Jesse Vincent wrote:
> If, for the sake of argument, Best Practical were to rewrite RT, what
> would you want to see in the new product?
>
> Think big.
>
> Jesse
Hi,
I would like to be able to run several RT instances with mod_perl and one
installation.
Better docs :-)
Hello list,
We have installed RT 3.6.1. It is working. However we
would like to localize messages generated in the response of
creating/closing a ticket. Our users prefer to receive them in our native
language. What is the safest and the simples
Hello list,
I have set up successfully rt3 quite a few times. Now the new
installation is with postfix and virtual users utilizing MySQL.
The exact setup is from this link
"http://postfix.wiki.xs4all.nl/index.php?title=Virtual_Users_and_Domains_with_Courier-IMAP_and_MySQL";
and I have problem p
Hi.
I'd googled about this quesitons, but I'd find no useful information.
You can simply tell me RTFM, but please link the FM I must R... ;-)
Is there an RT support for mysql replication, a single master/many slave
databases simple clustering method described in this page?
http://dev.m
Gary: If you're going to use the digests, be sure to split the digest into
individual messages and reply to those and not the digest itself. A great
example how to do this is available in the procmailex manpage. Replying to
the individual messages preserves threading, replying to the digest breaks
Lance Wilson wrote:
> One thing that I have noticed that the RT program is lacking is a good
> user forum. A non-email bulletin board to post, and more importantly
> search through, for previously asked questions. Can we get a discussion
> board running? And more importantly can it be manned by
>Hi.
>
>
>I'd googled about this quesitons, but I'd find no useful information.
>You can simply tell me RTFM, but please link the FM I must R... ;-)
>
>Is there an RT support for mysql replication, a single master/many slave
>databases simple clustering method described in this page?
>
> htt
Paul Johnson wrote:
> Gary: If you're going to use the digests, be sure to split the digest into
> individual messages and reply to those and not the digest itself. A great
> example how to do this is available in the procmailex manpage. Replying to
> the individual messages preserves threading, r
Alle 15:39, venerdì 4 maggio 2007, Bob Goldstein ha scritto:
> I don't believe this is an RT question. Mysql supports replication,
> for sure at 4.x, and supports clusters at 5.x.
As far as in a replication cluster scenario applications must perform insert
and updates only onto the master
> If, for the sake of argument, Best Practical were to
> rewrite RT, what would you want to see in the new product?
>
> Think big.
Reiterate what some others have stated:
1. Better Reporting - Average ticket close time by tech, closed tickets
by tech, top 10 requestors,
Hi,
Just to pick up this discussion, this palnned scenario would be very, very
clever, should be added to the rt4 wish list.
Torsten.
Btw: on on mysql cluster won't help if you have on on very big environment, the
replica architecture would be the best way i think.
-Original Message-
F
I know that this does not help your situation, but pgpool will allow
you to perform select queries to a slave postgresql DB and updates to
the master DB. There may be a similar proxy available for MySQL that
would allow you to scale your DB load better.
Ken
On Fri, May 04, 2007 at 05:10:56PM +020
On May 1, 2007, at 11:15 PM, Pedro Santa wrote:
Hi all!
Could someone help me to get/checkout RT-Extension-ResetPassword from
Best Practical SVN, wich is documented here:
http://wiki.bestpractical.com/index.cgi?PasswordReminder
Which is the URL of the repository? It needs a password?
svn c
At Thursday 5/3/2007 05:05 PM, Curt LeCaptain wrote:
Currently we're using RT 3.4.5, and I'm having some issues with scrips,
particularly on a Queue called Tech.
Here's what I'd like to happen:
Condition: On Transaction
Action: Notify Ccs
Template: Global Template Blank
Stage: TransactionCreate
At Friday 5/4/2007 05:23 AM, Paul Johnson wrote:
>>> > In the scrip Actions, what does "Notify ... as Comment" mean?
>>
>> No email is generated, it adds a comment to the ticket.
>
> OK, that's confusing (at least to me)! What's the point then of
> differentiating between (say) Notify AdminCcs
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Stephen Turner
> Sent: Friday, May 04, 2007 10:49 AM
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] NotifyCCs
>
> At Thursday 5/3/2007 05:05 PM, Curt LeCaptain wrote:
> >Current
On Friday 04 May 2007 10:32, Maloney, Michael wrote:
> 2. Rights Management - I have "the book" (RT Essentials), and sometimes
> still confused (lots of trial and error).
+1 on this. It would be great to have something like RTx::RightsMatrix in
core RT.
> 3. Active Directory interface/native inte
I get this error when trying to get an RSS link in 3.6.3 does anyone have an
Idea of the cause?
error: Can't locate object method "channel" via package "XML::RSS" at
/opt/rt3/share/html/Search/Results.rdf line 57.
context:
...
53:
54:
# create an RSS 1.0 file (http://purl.
Alle 17:30, venerdì 4 maggio 2007, Kenneth Marshall ha scritto:
> I know that this does not help your situation, but pgpool will allow
> you to perform select queries to a slave postgresql DB and updates to
> the master DB. There may be a similar proxy available for MySQL that
> would allow you t
On Fri, May 04, 2007 at 06:15:36PM +0200, Luca Villani wrote:
> Alle 17:30, venerd? 4 maggio 2007, Kenneth Marshall ha scritto:
>
>
> > I know that this does not help your situation, but pgpool will allow
> > you to perform select queries to a slave postgresql DB and updates to
> > the master DB.
This module doesn't compile at least on my dev systems with RT 3.6.3
When running perl Makefile.PL I get the below error, haven't had a chance to
look at it to determine the error and if this will even work with the 3.6.3
code.
Can't call method "load_all_extensions" on an undefined value at
On Thu, 3 May 2007 13:30:07 -0600
"Mary Steiner" <[EMAIL PROTECTED]> wrote:
> I am not sure which user procmail is trying to run rt.rc as, but I have a
> feeling that my error message is related to who the user is that is running
> rt.rc.
>
> Any ideas are appreciated!
Have you tried adding the
On May 4, 2007, at 12:47 PM, Justin Brodley wrote:
This module doesn't compile at least on my dev systems with RT 3.6.3
When running perl Makefile.PL I get the below error, haven't had a
chance to look at it to determine the error and if this will even
work with the 3.6.3 code.
Can't cal
Multiple ticket owners and asset tracking (<3 AT)
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Discover RT's hidden secrets with RT Essentials
On May 4, 2007, at 12:14 PM, mfuller wrote:
I get this error when trying to get an RSS link in 3.6.3 does
anyone have an Idea of the cause?
error: Can't locate object method "channel" via package
"XML::RSS" at /opt/rt3/share/html/Search/Results.rdf line 57.
Do you have XML::RSS installed
Scott Courtney wrote:
3. Active Directory interface/native integration - This is a biggie.
NOBODY want's / needs an extra user ID / password combo to remember.
-1 on Active Directory integration; +1 on Kerberos integration that *also*
works with AD. Please don't go down the platform-specif
> If, for the sake of argument, Best Practical were to rewrite RT, what
would you want to see in the new product?
>
> Think big.
>
* Better reporting
* Spam!!!
* PDF Export of Ticket History/Reports
* Full LDAP Auth/Authz
* Asterisk Integration ;-)
* IRC and Jabber ;-)
* Move to Catalyst ;-)
* Mo
Gavin Henry wrote:
>
>> If, for the sake of argument, Best Practical were to rewrite RT, what
> would you want to see in the new product?
>> Think big.
>>
>
> * Better reporting
> * Spam!!!
So, you want RT to send spam? ;)
Mathew
> * PDF Export of Ticket History/Reports
> * Full LDAP Auth/Aut
Simplified customizations. For instance, despite the wiki and everyone saying
that simply adding a new status to RT_Siteconfig.pm or any other location should
create the new, working status in RT, it doesn't seem to be that easy.
Mathew
Jesse Vincent wrote:
> If, for the sake of argument, Best P
In order move closer to ITIL compliance, we need a new status called "Client
Wait". I've followed the wiki instructions regarding RT_Siteconfig.pm but it
doesn't, as the wiki says, Just Work. If I add a status to the @Active list,
setting a ticket to that status causes the ticket to become inacti
Hi mathew,
Have on on look into the query that generates the Tickets you own screen, its
only searching for new open and stalled, you have to add your new active status
there also.
Torsten
-Original Message-
From: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
To: RT Users
Sent: Sat May 05 05:5
Now I feel like a dummy. Your response looked a bit too familiar and sure
enough, I asked this question before and you answered it before.
My apologies for clogging up the user list.
Mathew
Keep up with me and what I'm up to: http://theillien.blogspot.com
Ham MI-ID, Torsten Brumm wrote:
> Hi m
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