Hi Everyone,
We have been making use of RT for almost a year now, however the performance
began to quickly degrade (tickets would take 30+ seconds to open at times)
over time.
We're using RT v3.6.3
After we checked both this list and other resources for a solution, we were
unable to fin
Hi David
I created a thread about this in April, suggesting the history could be
collapsed. I think there was a feeling it could be done and was
desirable, but it would need someone with the time and ability to carry
it out.
I've got a trivial (4 line) change to
html/Ticket/Elements/ShowTran
Toby Darling wrote:
Hi David
I created a thread about this in April, suggesting the history could be
collapsed. I think there was a feeling it could be done and was
desirable, but it would need someone with the time and ability to carry
it out.
I've got a trivial (4 line) change to
html/Tic
Stefan Hornburg wrote:
Toby Darling wrote:
Hi David
I created a thread about this in April, suggesting the history could be
collapsed. I think there was a feeling it could be done and was
desirable, but it would need someone with the time and ability to carry
it out.
I've got a trivial (4
Thanks, this is super, will try and apply to 3.6 sometime this week.
On 6/26/07, Toby Darling <[EMAIL PROTECTED]> wrote:
> Well, i would like to see details :-) as this would be a very nice
feature.
No problem. Sorry, it's a tad more involved than I remembered ...
--
Richard Brady
T: +44
Due to the nature of our beast, we need to default the Time Worked value to 5 on
replies and comments. Anyone know where I go to look at this?
--
Keep up with me and what I'm up to: http://theillien.blogspot.com
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is it safe to delete tickets directly from the mysql db? meaning
change status to 'delete' from 'new'? and then let RTx-Shredder do its
thing? we have a bunch of tickets that needs to be deleted (SPAM got
through) and there is not quick way of deleting them other than going
into the actual ticket
It is safe to do this. Just don't actually remove the ticket from the database.
I've had to do this in the past when I was initially moving our setup to a
new version of RT.
Keep up with me and what I'm up to: http://theillien.blogspot.com
slamp slamp wrote:
> is it safe to delete tickets di
I need to add several requestors from the command-line but it seems
that I can only add one requestor and multiple Ccs with the "rt"
command-line tool. Or is there a way to add multiple requestors with
"rt"?
This question might be related to the message "Creating tickets with
Perl" that was poste
At Tuesday 6/26/2007 08:33 AM, slamp slamp wrote:
is it safe to delete tickets directly from the mysql db? meaning
change status to 'delete' from 'new'? and then let RTx-Shredder do its
thing? we have a bunch of tickets that needs to be deleted (SPAM got
through) and there is not quick way of del
Mathew,
You could accomplish this using a Scrip with conditions "On Comment" and
"On Correspond". Then just grab the current Time Worked, increment by 5
and update the db field. So something like this might work for your
custom Scrip Action:
my $temp = $self->TicketObj->TimeWorked;
$temp += 5;
$s
That will be good plan "B". I'll have to clarify with the powers that be what
they want because we want the ticket to start at 5 and go up as people add time.
Not necessarily go up by 5 each time. Although, that might actually make more
sense just in case people forget to add any time anyway.
T
Oh, sorry, I thought that's what you were asking.
If you just want it to start at 5 minutes by default you can simply make
the condition "On Create" and just make the action:
$self->TicketObj->SetTimeWorked(5);
return 1;
Any new ticket in any Queue (provided you make it a Global Scrip) would,
on
It isn't working. This is how I've configured it:
Description: Default Time Worked
Condition: On Create
Action: User Defined
Template: Global template: Transaction
Stage: TransactionCreate
Custom Condition: $self->TicketObj->SetTimeWorked(5);
Custom action preparation code:
Custom action cleanup
Thanks, I'll see how that works on our install.
David Rickard
-Original Message-
From: Toby Darling [mailto:[EMAIL PROTECTED]
Sent: 26 June 2007 10:10
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Reducing noise in ticket history
Stefan Hornburg wrote:
> Toby Darlin
I have installed the RT-3.6.3 over OpenSuse 10.2, all the modules of
CPAN are well installed. But when I modify the file httpd.conf of the
Apache, it gives me the following error "invalid command "PerlModule"
perhaps misspelled or defined by a module not included in the server
configuration"
Pleas
Mathew,
--
It isn't working. This is how I've configured it:
Description: Default Time Worked
Condition: On Create
Action: User Defined
Template: Global template: Transaction
Stage: TransactionCreate
--
I generally use a Blank template so there's no correspondance sent when
making
Edge, Sean wrote:
> Mathew,
> --
> It isn't working. This is how I've configured it:
> Description: Default Time Worked
> Condition: On Create
> Action: User Defined
> Template: Global template: Transaction
> Stage: TransactionCreate
> --
>
> I generally use a Blank template so th
On Tue, Jun 26, 2007 at 10:46:46AM -0400, Edge, Sean wrote:
> Mathew,
> The only way I could think to have the "Time Worked" field automatically
> filled would be to modify the RT code or db schema, neither of which I
> would recommend.
Matt,
Does visitng the following URL give you
what you want
YES!!! That's exactly what I need. And the change worked perfectly.
Thanks
Keep up with me and what I'm up to: http://theillien.blogspot.com
Roger Gammans wrote:
> On Tue, Jun 26, 2007 at 10:46:46AM -0400, Edge, Sean wrote:
>> Mathew,
>> The only way I could think to have the "Time Worked" fie
Mathew Snyder writes:
> I've clarified with my boss. He does want the field to be
> pre-populated. [...]
If the string '&UpdateTimeWorked=5' is added to the update URL,
e.g.
https://www.example.com/rt/Ticket/Update.html?Action=Comment&id=50&UpdateTimeWorked=5,
the field will be pre-populated.
I need to change a CF type from Select One to Combobox. When I make the change
in the configuration it comes back saying "CustomField Environment: That is
already the current value". When I go to test the changes the type is changed
from Select One to Enter One Value. I'm not given the option of
What you have there won't work, as it's using what you want to do, as
it's condition on if it should work or not.
In addition, create isn't fired, when someone adds a comment, or reply.
If you were to add a condition for those, it would add 5 to the time
worked, no matter what someone put in on th
Has anyone set up the Time Left field to auto-populate based on the Due Date?
I'm trying to figure out how to best go about this.
I'm thinking that I could updated it similar to how the priority gets escalated
every night when either the rt-crontool or rt-escalate runs. However, it would
be nice
Does anyone know how to make the Subject a mandatory field when creating
a ticket through the web interface? It seems that people around here
forget to fill in some fields.
Matt
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The code is in Ticket_Overlay.pm you should create Ticket_Local.pm and
update the "Create" sub routine.
Jeff Stark, Sr Systems Administrator
SumTotal Systems, Inc. (Nasdaq; SUMT)
OFFICE+1 919 326 7548
MOBILE +1 919 622 0418
EMAIL [EMAIL PROTECTED]
The
Correction:
As Time Left is in minutes, all I need to figure out is how to set it initially.
I would assume that I need to grab the due date and Diff it with the current
time. However, the scrip I've cobbled together clearly isn't the way to do it
as it doesn't work ;)
Condition: On Create
Acti
To all,
I have a Custom Field called "QA Started" and I am setting it to
$cf_value = localtime; in a scrip. When the scrip runs that updates this
field, it seems to work. When I look at the content of the DataBase
record ObjectCustomFieldValue for the ticket, it shows the current date
& tim
On Tue, Jun 26, 2007 at 05:41:52PM +0200, Andreas V?gele wrote:
> I haven't figured out how to set a default value for UpdateTimeWorked
> though. The field won't be pre-populated if you add
> '$UpdateTimeWorked => "5"' to the %ARGS section at the bottom of
> Update.html.
>From the O'reilly book
Anyone worked on JasperReports and RT?
El Jue, 21-06-2007 a las 12:17 -0400, Helmuth Ramirez escribió:
> Hi everyone, here is what I was told by the person who created the
> report, I hope this helps:
>
>
> In crystal, they have to go to Database>Set Location, click on each of
> the tables then
i am stumped. i have granted all rights to a group and all rights to a
user belonging to that group within the queue and when i log in as
that user there is no place to modify the group or the queue. where do
i go?
i did this in:
configuration -> groups -> groupname -> group rights
configuration
does it have to be global for this to work?
On 6/26/07, slamp slamp <[EMAIL PROTECTED]> wrote:
i am stumped. i have granted all rights to a group and all rights to a
user belonging to that group within the queue and when i log in as
that user there is no place to modify the group or the queue. w
Thanks Ruslan,
Sorry for the delay I was called out of the office on some trouble tickets.
Here is what I put in the httpd.conf
ServerName mchn37.ocdirect.net
ServerAdmin [EMAIL PROTECTED]
DocumentRoot /opt/rt3/share/html
ErrorLog /var/log/rt/rt-web-error.log
CustomLog /var/log/
[EMAIL PROTECTED] wrote:
Anyone worked on JasperReports and RT?
Yes, I created a report to count the hours spend by queue by staff
member per month.I'm using iReports which is using JasperReports as its
engine I believe.
Joop
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