Matt Gilstrap writes:
> Does anyone know how to make the Subject a mandatory field when
> creating a ticket through the web interface? It seems that people
> around here forget to fill in some fields.
A JavaScript based solution is described in RT's wiki:
http://wiki.bestpractical.com/view/Manda
Greetings!
We are running RT 3.6.3 and are using Oracle 9i as our back end
database. We are getting ready for an upgrade of all of our Oracle
Instances to Oracle 10g. I am wondering if Oracle 10g is an "officially
supported" backend database for rt 3.6.3.
From the RT Us
Gilhooley, Dennis wrote:
Greetings!
We are running RT 3.6.3 and are using Oracle 9i as our back end
database. We are getting ready for an upgrade of all of our Oracle
Instances to Oracle 10g. I am wondering if Oracle 10g is an "officially
supported" backend database for rt 3.6.
At Tuesday 6/26/2007 09:54 PM, slamp slamp wrote:
i am stumped. i have granted all rights to a group and all rights to a
user belonging to that group within the queue and when i log in as
that user there is no place to modify the group or the queue. where do
i go?
You'll also need to go to glob
The addressee in the cc field of the reply form of the ticket is not
sent the email message. The postfix service is running. Is there a
patch, perl module, or config in RT_SiteConfig.pm that needs to be set
or corrected?
This has been noticed recently, In the ticket history, correspondence
is
We use RT 3.4.5 with oracle 10g on suse 10 64bit. The server is on-line since
last november without any problem.
Mauro
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joop
Sent: Wednesday, June 27, 2007 14:46
To: Gilhooley, Dennis
Cc: [EMAIL PROTECTED
hi kamber,
do you have activated scrips for sending email to cc's.
Look at Configuration -> Global -> Scrips or
Configuration -> Queue -> Scrips
regards
björn
Dalal, Kamber Z (Kamber) schrieb:
The addressee in the cc field of the reply form of the ticket is not
sent the email message. The po
hi everyone!
we have a problem with searchbuilder.
CONFIG:
we use
RHEL 4
rt 3.6.3
mysql 4.1.20-2.RHEL4.1
DBD::mysql v2.9004;
DBI v1.40;
DBIx::SearchBuilder v1.48;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
PROBLEM
This search
Queue = 'general' AND Content LIKE 'fire
Were also running oracle 10g, and other then a few minor hiccups (mostly due to
lack of internal oracle support) we've been very pleased with the solution.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joop
Sent: Wednesday, June 27, 2
The problem's been fixed in 3.6.4rc2 or as workaround you can
downgrade to SearchBuilder 1.45
On 6/27/07, Bjoern Schulz <[EMAIL PROTECTED]> wrote:
hi everyone!
we have a problem with searchbuilder.
CONFIG:
we use
RHEL 4
rt 3.6.3
mysql 4.1.20-2.RHEL4.1
DBD::mysql v2.9004;
DBI v1.40;
DBIx:
Hi
Our RT system is generally very fast, except for when you click on anything
that displays the Query Builder screen. Once Query Builder has loaded and
you click "Add and Search", the search itself is fast to return the results
and display subsequent pages.
Some details of our system
Ubuntu-se
MP 1.99.xx is not supported. you must use 2.0.x, but instead of
fighting with mod_perl you can go with FastCGI what is may be easier
in your situation.
On 6/25/07, Robert Canary <[EMAIL PROTECTED]> wrote:
Thanks Ruslan,
Sorry for the delay I was called out of the office on some trouble tickets.
you're using mysql 5.x or you granted OwnTicket right to too many
users. Which one?
On 6/27/07, Neil Turner <[EMAIL PROTECTED]> wrote:
Hi
Our RT system is generally very fast, except for when you click on anything
that displays the Query Builder screen. Once Query Builder has loaded and
you cl
I have this perl script that I found on the list but I have an error when I run
it: (my apologies if this a perl error, should find a perl list and post it
there)
#!/usr/bin/perl
use lib "/var/lib/rt3";use lib "/etc/rt3";
package RT;
use strict;use warnings;use RT;use RT::Ticket;use RT::T
At Wednesday 6/27/2007 11:08 AM, Carlos Ramon Lopez Midence wrote:
I have this perl script that I found on the list but I have an error
when I run it: (my apologies if this a perl error, should find a
perl list and post it there)
use DBI;
use RT::Interface::CLI qw (CleanEnv GetCurrentUser);
Not sure if this will work but it might.
#!/usr/bin/perl
use warnings;
use strict;
use lib '/path/to/rt/lib/';
use lib '/path/to/rt/local/lib/';
use RT;
use RT::Queues;
my $queues = new RT::Queues(RT::SystemUser);
foreach my $queue ($queues->Next) {
print $queue->Name . "\n";
}
exit;
Ke
Hello, Carlos!
I don't really sure if you need to use RT::Interface::CLI, you could have tried
to eliminate it.
A problem with %session might be caused by your use of $session{ 'CurrentUser'
}, try $RT::SystemUser instead.
Good luck!
-Original Message-
From: Carlos Ramon Lopez Midence
Can this be done without making the group or user a SuperUser?
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Slamp,
Why did you grant the rights to the user when that user already had the
rights by being in the group? By "all rights" just what do you mean.
Rights for a queue is not the same as rights to modify a group or
membership of said group. Just like grant the right to modify a ticket
is not
[EMAIL PROTECTED] writes:
> Can this be done without making the group or user a SuperUser?
Enable the AdminUsers and ShowConfigTab rights.
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Kenn,
Sorry I was not clear. What I wanted to do was for users to be able to
modify the groups they belong in and the queues they have rights for.
I granted the rights to the user thinking it would allow me to see the
Configuration but as Stephen said I only needed to add ShowConfig. I
have now r
Hi guys! I'm stuck.
In short, I'm trying to run WinRT with ActiveDirectory/LDAP authentication
on a WinXP box (150 users; when they log into RT, RT checks with AD,
pulls credentials, and lets them in or not - thats my goal). WinRT has
installed
Apache and everything for me. Also, the RT and Ap
To all,
I was under the assumption that any global scrip applied to all queues,
but that if one created a "queue only" scrip with the same name, the
global scrip would be ignored. I have a global scrip that states:
name: Notify other recipients on correspond
condition: on correspond
action:
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