First I had a lot of trouble installing RT from source too. (On
OpenSuSE10.2). It worked for me like the Gobnat's "diary" at
http://wiki.bestpractical.com/view/OpenSuSE101InstallGuide. That
happened to me as I tried to evaluate RT on my working computer. Later
I installed it again on a server i
Hello,
Many thanks for all the tips, plenty of options for me to get it going.
--
Thanks again and best regards,
Machiel van Veen
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Comme
Hi again,
> Subject: [lbl.gov #54325] New Ticket Created!
> From: "TSG Request Tracker Support / Technical Services via RT"
> <[EMAIL PROTECTED]>
> Reply-To: [EMAIL PROTECTED]
> In-Reply-To:
> References: <[EMAIL PROTECTED]>
> Message-ID: <[EMAIL PROTECTED]>
Well, thats quite the same for me. When
Hi all,
Can anyone help me about what are the features that make RT an
aplication destinated to NOC ticketing systems?Why RT manages these
tasks ?
Thanks in advance
Best Regards
Teresa
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-use
Hello Ben,
--Am 18. Juli 2007 16:37:39 +1000 schrieb Ben Robson
<[EMAIL PROTECTED]>:
Mason is a world of voodoo I have yet to get a handle on and as such I
have no idea what it's crying about. What I do know is that I see no
tangible changes within the Search options. :(
Are you able to po
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:rt-users-
> [EMAIL PROTECTED] On Behalf Of Viktor
> Sent: Tuesday, July 17, 2007 10:21 PM
> To: rt-users@lists.bestpractical.com
> Subject: [rt-users] Net monitoring solution
>
> Hello,
>
> I am looking for a net monitoring solution,
On Wed, 2007-07-18 at 09:00 +0200, Benjamin Weser wrote:
> First I had a lot of trouble installing RT from source too. (On
> OpenSuSE10.2). It worked for me like the Gobnat's "diary" at
> http://wiki.bestpractical.com/view/OpenSuSE101InstallGuide. That
> happened to me as I tried to evaluate RT on
Dirk,
Thanks for your efforts.
Yes, Mason cache is getting cleared with each apache restart and we are
using RT 3.6.3.
The Mason object cache is showing that the Callback is getting seen, but
for some reason it is not showing up in the "Display Columns" section.
Never mind, I'll keep pluggin aw
Don't forget to add variables to RT_SiteConfig.pm.
Set($HomeRefreshPeriod, "300");
Set($TicketsRefreshPeriod, "300");
Mathew Snyder wrote:
> Ian Norton wrote:
>
>> Hi Mathew,
>>
>>
>>> Sadly, this won't work for the 3.6 branch autohandler. :(
>>> HomeRefreshPeriod
>>> isn't found anywhe
Hello, I am trying to create a view similar to the QuickSearch view.
3.6.3, Oracle 10g, apache on RHEL.
I have the view working great, the links when I click them show the
correct tickets, etc.
However, the Tickets->Count is only returning for the first query. I
have updated the view to incl
I am new to Scrips in RT.
Is it possible to compare the Owner of the the issue to the email address on
the email going out / coming in?
Is there a good Scrip How to book for RT? I got the Essentials book and it
was light on the API and specifically the use of the custom scrip syntax.
I only have
Hi Mark,
At 08:06 AM 7/18/2007, Mark Grob wrote:
I am new to Scrips in RT.
Is it possible to compare the Owner of the the issue to the email address on
the email going out / coming in?
Sure. Within a scrip the comparison would be something like this:
my $MailFromOwner = $self->TransactionO
What I don't follow is why when "Creating a new ticket" and filling in the
field: Requestors, or CC, or Admin CC would generates the error message
mentioned. Which points to either Apache or FastCGI configuration.
However, if those fields are blank then creating a new ticket is a cinch. Does
th
Just as an aside... in a blinding fit of logic I actually came up with a
simple search that could be saved and put on the RT at a Glance page
without the need to alter the backend at all. It's not as neat and tidy
as using a highlight colour, but I believe it does achieve the same
outcome (that be
Now that I installed fcgid, and have configure Apache2 httpd.conf with the
following:
LoadModule fcgid_module modules/mod_fcgid.so
SetHandler fcgid-script
Options ExecCGI
allow from all
I have comment-out the LoadModule for FastCGI in httpd.conf.
What else do I need to reference RT
Ahhh...right. Didn't do that. I'll try it later tonight when I get to
work.
Keep up with my goings on at http://theillien.blogspot.com
Drew Barnes wrote:
> Don't forget to add variables to RT_SiteConfig.pm.
> Set($HomeRefreshPeriod, "300");
> Set($TicketsRefreshPeriod, "300");
>
>
> Mathew Sn
I sent this example rt.conf yesterday in another topic (change paths if
necessary):
LoadModule fcgid_module modules/mod_fcgid.so
# Use FastCGI to process .fcg .fcgi & .fpl scripts
# Don't do this if mod_fastcgi is present, as it will try to do the same
thing
AddHandler fcgid-script fcg fcgi
Hi,
here is my working one:
Global Section:
LoadModule fcgid_module modules/mod_fcgid.so
Virtual Host Part:
# Neue FCGID Config fuer rtdev
#
I've untar fcgid in /usr/local/apache2, follow the INSTALL.txt and it seems to
be compiling. However, now when attempting to stop/start apache...
# /etc/init.d/apache2 stop
Stopping Apache2 Server
Syntax error on line 242 of /usr/local/apache2_0_58/conf/httpd.conf:
Cannot load /usr/local/apache2_
Viktor,
I currently use Nagios for monitoring and Orca for graphing, however I am
trying out a new Nagios plugin called NagiosGrapher that is supposed to
create graphs based on the data collected by Nagios. Check out
www.nagiosexchange.org for all the Nagios plugins you could ever want.
SES L
Compiling stuff on Solaris and making it work is always difficult at best.
James Moseley
mailing list
<[EMAIL PROTECTED]
On Tue, Jul 17, 2007 at 07:19:09PM -0400, Mathew wrote:
> John Oliver wrote:
> > A while ago, I wasted a huge amount of time trying to get RT working
> > from source. I got an endless string of unresolved, and unresolvable,
> > dependencies, and I have no wish to revisit that hell.
> >
> > Since
On Tue, Jul 17, 2007 at 08:09:55PM -0700, Robert Long wrote:
> We have a couple of RT installs from RPM, 3.6.3 (upgrading tonight to
> 3.6.4) under FC6, and a 3.4.5 under CentOS 5. I don't recall doing
> anything particular that needed to be done in either case, save for a
> modification in the 3.
One problem is that you did not provide Apache with the name of the module
and then the path to the module. You need:
LoadModule fcgid_module modules/mod_fcgid.so
not just LoadModule fcgid_module...
Secondly, look at the paths in your config below:
Alias /rt/NoAuth/images/ /usr/share/rt3/html/
To all,
I am testing RT 3.6.4 and looking at the reminder information on the
DataBase. I can find no field in the Ticket record that shows a
connection between the reminder record and the ticket record it is
connected to in the DataBase. Does anyone have any information on how
several remin
have a look at the links table.
Jesse
--- Original message ---
From: Kenneth Crocker <[EMAIL PROTECTED]>
Sent: 18.7.'07, 14:16
> To all,
>
>
> I am testing RT 3.6.4 and looking at the reminder information on the
> DataBase. I can find no field in the Ticket record that shows a
> con
On Wed, Jul 18, 2007 at 01:12:50PM -0500, [EMAIL PROTECTED] wrote:
> One problem is that you did not provide Apache with the name of the module
> and then the path to the module. You need:
>
> LoadModule fcgid_module modules/mod_fcgid.so
>
> not just LoadModule fcgid_module...
Ahh thanks, that
Jesse,
Yep. Got it. They have a "refers to" on the link record, but because
they are classified as "reminders" instead of "tickets" on the ticket
record, they don't show up as "refers to" in the base ticket display,
but show as reminders. Kool. Thanks.
Kenn
LBNL
Jesse Vincent wrote:
have
On Jul 18, 2007, at 2:42 PM, John Oliver wrote:
On Wed, Jul 18, 2007 at 01:12:50PM -0500, [EMAIL PROTECTED]
wrote:
One problem is that you did not provide Apache with the name of
the module
and then the path to the module. You need:
LoadModule fcgid_module modules/mod_fcgid.so
not just L
As stated by several different folks, FCGID is a completely different
alternativie to Apache's mod_fastcgi. You use one or the other.
No, fcgi.pm is not part of mod_fastcgi, etc. It's one of many perl modules
that are required by RT. From the error, it looks like this particular
perl module is
Reposting to see if some light can be shed. I am very curious...
Performing queries using 'Requestor = X OR Cc = X OR AdminCc =X' in 3.6.3
yielded very fast results - a few seconds. However, doing the same search
in 3.6.4 resulted in a timeout after four minutes.
Using 'Watcher = X' is the pref
Hello,
I'm installing RT 3.6.4 on RHEL 4 and ran into a problem that's got me stumped:
"make initialize-database" gets part way through and then gives me this error:
Creating predefined searches...[Wed Jul 18 19:26:12 2007] [err]:
RT::System=HASH(0x9918c34) was created without a CurrentUser
1
All-
My boss wants to know if we're meeting our response times (SLAs)
whenever a ticket is submitted. I'd like to know if anyone has a quick
SQL query to accomplish this (or point me to a spot in the wiki). For
example: 10 tickets submitted today, and 6 of users were contacted by a
tech (via RT)
I went through the MySQL tutorials and created test
tables to delete, within test databases and got that
down. I also went ahead and practiced importing and
populating fields within a table, from a flat file.
I've gone through all the the RT documentation,
researched the archives, and even went t
All:
I am looking for the script which would create all the database objects of RT
in Oracle. Can someone please tell me where can I find them.
Thanks!
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.b
OK - here you go:
mysql> describe sessions;
+-+-+--+-+---+---+
| Field | Type| Null | Key | Default | Extra |
+-+-+--+-+---+---+
| id | varchar(32) | NO | PRI
BINGO!! That's all it took. 2 weeks of down time to
do about 5 minutes of work. You might ask, "How did
they put up with it?" New manager had gone behind me
and started development of a ticketing system within
our Sales database. Also, I had tons of other things
to get done.
Anyway, here's wha
Hi -
Does anyone know how to enumerate a list of possible values for a
custom field type of 'Select Multiple Values'? Right now I'm doing
this:
my $queue = new RT::Queue($RT::SystemUser);
$queue->Load('my_queue');
my $CustomFields = $queue->TicketCustomFields();
while (my $CustomField = $Cust
On Mon, 2007-04-30 at 12:16 -0400, William (Bill) Triest wrote:
> Basically a lot of spam gets through our spam filtering and ends up in
> rt. We hacked an older version of rt to have a delete button to the
> right of the take button under RT at a glance so we could easily delete
> spam. I've
[EMAIL PROTECTED] wrote:
As stated by several different folks, FCGID is a completely different
alternativie to Apache's mod_fastcgi. You use one or the other.
No, fcgi.pm is not part of mod_fastcgi, etc. It's one of many perl modules
that are required by RT. From the error, it looks like thi
And this behavior definitivly changed from 3.4.1 to 3.6.{3,4}.
So now we are actually thinking about a downgrade to get back a
working
threaded view.
I haven't had time to reproduce it myself, but it's definitely a
regression. And enough of one to push out 3.6.5 once it gets sorted out.
3
And this behavior definitivly changed from 3.4.1 to 3.6.{3,4}.
FWIW, yes. we did do a _lot_ of work on references and in-reply-to
between 3.4.1 and 3.6. But most of it was to get _more correct_
header info.
Looking at a random message coming off of our 3.6.3+devel instance, I
see this:
Les Mikesell wrote:
> [EMAIL PROTECTED] wrote:
>
>> As stated by several different folks, FCGID is a completely different
>> alternativie to Apache's mod_fastcgi. You use one or the other.
>>
>> No, fcgi.pm is not part of mod_fastcgi, etc. It's one of many perl
>> modules
>> that are required by
Drew Barnes wrote:
> Don't forget to add variables to RT_SiteConfig.pm.
> Set($HomeRefreshPeriod, "300");
> Set($TicketsRefreshPeriod, "300");
>
>
> Mathew Snyder wrote:
>> Ian Norton wrote:
>>
>>> Hi Mathew,
>>>
>>>
Sadly, this won't work for the 3.6 branch autohandler. :(
Ho
John Schubert wrote:
So, for now all is well. Now to go back and do the
tutorial on DB back up and do it myself, and then
figure out how to automate pushing it to another place
on an all Microsoft shop (on which I have no
permissions anywhere).
Just a thought, can't you put it on your Windows h
Deepika Bhatia wrote:
All:
I am looking for the script which would create all the database objects
of RT in Oracle. Can someone please tell me where can I find them.
Its part of RT, you'll need to add --with-db-type=Oracle to your
configure options.
The following, all on one line, is from my
Jesse Vincent wrote:
And this behavior definitivly changed from 3.4.1 to 3.6.{3,4}.
FWIW, yes. we did do a _lot_ of work on references and in-reply-to
between 3.4.1 and 3.6. But most of it was to get _more correct_ header
info.
Looking at a random message coming off of our 3.6.3+devel ins
47 matches
Mail list logo
