On Oct 11, 2007, at 10:13 PM, Gary Lon Brown wrote:
I just upgraded RT 3.2.x to 3.4.x then to 3.6.5 with Apache 1.3.39
running
on a Linux server with Perl 5.8.3. It's configured with fastcgi
because of
some issues with mod_perl.
PROBLEM: Now when we view a ticket we get the following
I am trying to install RT 3.6.5 on Redhat 4.5 EL. When I run make
testdeps I show the following missing:
GD::Text Missing
GD Missing
GD::Graph Missing
When I attempt to install GD-2.35 I get the error gd.h no such file or
directory.
Do I need the devel version to get
At Friday 10/12/2007 01:13 PM, Jesse Vincent wrote:
On Oct 11, 2007, at 5:03 PM, Stephen Turner wrote:
This smells like data corruption.
It sure does.
I thank you!
This affected about 5 user accounts and coincidentally they were all
created on the day we did our mysql - Oracle migration
On Oct 11, 2007, at 5:03 PM, Stephen Turner wrote:
Can anyone think of a reason why a user in the RT database would
not appear in
the Everyone group?
The user id is 709157
The Everyone group id is 3
This query returns no rows:
select * from groupmembers where groupid = 3 and memberid =
Michael,
The gd-devel rpm would provide the necessary header files.
On 12-Oct-07, at 12:55 PM, Michael Moon wrote:
I am trying to install RT 3.6.5 on Redhat 4.5 EL. When I run make
testdeps I show the following missing:
GD::Text Missing
GD Missing
GD::Graph Missing
When
Yes, many times. Thanks for the reply.
Gary
__
Gary Lon Brown
I/T Internet Support Team
Hallmark Cards, Inc.
2501 McGee, 5C-M01-1, MD#100
Kansas City, MO 64108
Desk: 816-545-2853 * Cell: 816-718-8804
E-Mail: [EMAIL PROTECTED] * Yahoo IM: gbrown2hm
Text msg: [EMAIL
Hello Ruslan,
I'm getting an error with Shredder 0.07 when trying to shred users:
rtx-shredder --force --plugin Users=limit,100
[Fri Oct 12 15:40:44 2007] [crit]: Can't locate object method
caught via package RTx::Shredder::Exception::Info at
./rtx-shredder line 109.
Everyone,
I apologize for posting this on the RT list, but I can not find even an
archive of the old AT list, and I'm sure I've seen the answer to my
question there.
Basically, I want to be able to link a ticket to an asset by putting the
assets id in a custom field for the ticket. I recall
I'm running RT 3.6.4, and would like to find a way to have a subset of a custom
field's data show up at the initial entry screen of a new ticket. The custom
field data will begin with the same first six characters of the various queues
in use, and is essentially a sub-account field for
Are there any log files that we can look into to check if there is a problem
with the setup parameters. As far as I know there is no setup for the LDAP test
as we are not doing any LDAP authentication.
Please advise. I appreciate your prompt response in this matter.
Deepika.
-Original
Deepika,
I do not handle the maintenance of our RT downloaded software, I just
adminitrate the users. However, it seems to me there are some RT
configuration options that would effect this (ie.
RT::SenderMustExistInExternalDatabase 1,
RT::LookupSenderInExternalDatabase 1, etc.). Our system
I set up a test RT system a while back as we did planning to build our
production service. As to be expected, despite my warnings, several
groups started treating the test system as a production service, and
have an awful lot of knowledge stored in the system.
It doesn't appear there really
Perhaps I'm missing something simple here, ... but I run into this
problem every time I look to upgrade RTFM. Upgrading requires
incrementally stepping through changes based on the base version
installed I never remember what that version is have been unable to
find it within the program.
I've not been able to find a clue in the lists and was wondering if
someone could point me in the right direction. Pie and Bar charts aren't
working in my 3.6.4 install. Using FreeBSD with Apache2 and ModPerl2.
Charting works fine in Webalizer (generates png graphs), so I'm assuming
it's not
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