RE: [rt-users] how to notify my "queue" group that a new ticket is created

Hi Tom, RT is mostly web-based these days so users assigned to a queue are expected to notice the new tickets via the "newest unowned tickets" display on their RT homepage. The easiest way for them to be emailed about new tickets is for them to be watchers on that queue, but they will then recei

[rt-users] non-privileged user on watchers CC list

Hi, I have added a non-privileged user to the cc list for my queue, however they are not receiving any emails for updates or ticket creation events. Am I doing something wrong, other emails are sent correctly Thanks, T ___ http://lists.bestpractical.c

[rt-users] how to notify my "queue" group that a new ticket is created

Hi, I have created a queue "Operations" and a group called "Operations group", and assigned all available queue rights to that group. This works in the sense that when the "operations" user logs in, they can see the available ticket. However I would like them to be notified that there is a new ti

[rt-users] Looking for doco: TransactionObj , also "Category"

Hi, two things I'm looking for info on but haven't found answers in the book, wiki, perldoc, and only scratchings on the mailing list. In scrips, what is the set of values that can be returned from TransactionObj->Type ? >From looking at hundreds of emails I seem to have gleened that there is at

[rt-users] Can I automatically display a Ticket after CF modification?

Is there a simple mod which would automatically display the ticket after the "Save Changes" button has been clicked on the Modify.html page, instead of returning to the Modify page? RT-3.6 thanks Gordon ___ http://lists.bestpractical.com/cgi-bin/mailm

[rt-users] 3.6.5 query builder and custom fields

I'm working on a test instance of a 3.4.5-> 3.6.5 upgrade. It's mostly good, but the query builder of 3.4.5 will show the custom fields for a given queue if I select 'queue=' (and a queue from the list, of course) in the builder and hit add, while the 3.6.5 query builder isn't. Any ideas? I'm hop

Re: [rt-users] Add group members as CC on create scrip

Roy, You should be able to do this with scripts and not have to worry about adding cc's to tickets. Make sure you have a notification scrip "Notify CC's on Create", where the condition is "On Create" and the condition is "Notify CC's" and a template. Then, be sure the group you want notified

Re: [rt-users] RT 3.6 requires two or three logins with firefox and IE

In message <[EMAIL PROTECTED]>, John D Groenveld writes: >I have perl-5.8.8, apache 2.6, mp 2.0.3 and RT 3.6.5 >under Solaris 10 and Oracle 10. > >With firefox2 and IE, I am prompted to authenticate two or three >times before I can navigate RT pages without prompting. > >However, with lynx and ope

Re: FW: [rt-users] Problem installing rt36 port on FreeBSD

Hello Kris, I had a problem with configure of rt-3.6.3 had redo configure without option --with-db-rt-pass ./configure --with-apachectl=/usr/local/apache2/bin --with-web-user=wwwrun --with-web-group=www Then setup the db user and password manually later on. regards Oliver On Mon, 10 Dec 2007,

Re: [rt-users] RT 3.6 requires two or three logins with firefox and IE

> Oddly, sometimes I can connect localhost:8082 with Firefox without > being prompted multiple times and sometimes it takes three times. > > Opera nor lynx ever have this problem. I've had all sorts of problems with Firefox and cookies on localhost, both with RT and with other apps. Bes,t Jes

FW: [rt-users] Problem installing rt36 port on FreeBSD

Vivek the ports maintainer suggests this might be an RT problem and not a port problem. Any ideas? Thanks! -Original Message- From: Kris Jacobs Sent: Monday, December 10, 2007 11:37 To: Vivek Khera Subject: RE: [rt-users] Problem installing rt36 port on FreeBSD Example below. At th

Re: [rt-users] Fwd: db upgrade rt 3.0.7 ->rt 3.6.5

>From the README: 7 If you're upgrading from RT 3.0 or newer: Read through the UPGRADING document included in this distribution. It includes special upgrade instructions that will help you get this new version of RT up and running smoothly. As a user with permission to