Stephen,
AHHH! Kool. I just learned something. Then I really can't see
why RT can't find a recipient unless there is some disconnection between
what RT is looking for and where it looks for it. Alexander said there
were no changes to RT. The scrips are triggering, RT is looking, noth
Hi Ketema,
There is a pretty good example in the wiki
(http://wiki.bestpractical.com/view/AutogeneratedPassword) of a template
you can use for generating the login credentials and then mailing them to
the user.
To use this in your #2 scenario, create the template with the name
"Autoreply" i
Please forgive my newbie question, but I must be using the wrong keywords on
my searches...
I have installed RT 3.6.5 (test and production instances) and both are
working. However, I want to have a default UI page for unprivileged users
to open a request in any queue. The preference is for everyon
At Thursday 12/20/2007 01:26 PM, Kenneth Crocker wrote:
Alexander,
I agree. If RT could not access the DB, then a lot of
things would not be working. However, my point was really that
based on the content of the error message, RT thinks that it hasn't
FOUND the recipient. There could,
Greetings,
This might be an FAQ, and if so then I apologize. I am not overly familiar
with RT, but all my googles for the answer have drawn a blank so far.
If somebody could point me in the right direction, I'd appreciate it.
Basically, we mostly use RT internally, between departments via both
Alexander,
I agree. If RT could not access the DB, then a lot of things would not
be working. However, my point was really that based on the content of
the error message, RT thinks that it hasn't FOUND the recipient. There
could, and probably are, many possible reasons for that. Perhaps afte
Hi,
I just upgraded to RT-3.6.5 and when I do searches under the Ticket
link the URL returned after performing a search returns tickets, but the
links to them show up as http://ticket/Display.html?id=1234 and does not
include the domain name.
Also I notice that on the Home link and under R
On Thu, Dec 13, 2007 at 08:36:51AM -0500, William McKee wrote:
> Thanks for the url Steve! I'm a decent Perl programmer but am not at all
> familiar with the RT API. I've been playing around with that script but
> don't quite have the hang of it yet. I'll keep working on it.
OK, after some more ti
I just got the answer on IRC thanks to Jibsheet. The fieldname I needed
to use is 'OwnerName'. I'm a happy camper now!
Happy Holidays,
William
--
Knowmad Technologies - Web Site Development & Programming
W: http://www.knowmad.com | E: [EMAIL PROTECTED]
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Hi,
I've modified the default MyTickets element to display a list of tickets
from our support queue. This is working nicely, but now I would like to
add the Ticket Owner to the list. I added Owner in the Format option for
/Elements/TicketList but no value is coming through. Am I using the
wrong fo
Cesar Amaya wrote:
My question is this:
Do I have to add an MX record in the DNS pointing to my RT Server
in order to receive the inbound mail for defaults accounts /rt/, and
/rt-comment?
Not necessarily. It depends on your network setup.
An MX record *would* be necessary if you want you
hello , I'm an RT novice ...
I would like to create for a group of users only ,a page "RT at a glance"
without the possibility of :
# Simple Search
# · Tickets
# · Tools
# · Approval
only the possibily of :
1/ "create a ticket" in one queue ,
2/ to see two "group saved search" .
Kenneth Crocker schrieb:
Alexander,
IT could be that RT isn't getting to the User table for some
reason. The error message isn't saying it can't find a function or
some module isn't responding. It is just saying that it can't find a
recipient. Since recipients are (usually) some form of
Joop schrieb:
Alexander Rudolf Gruber wrote:
*Hi Everyone,
*
I've got a serious problem with our RT installation, which has worked
smoothly for over 6 months and then stopped sending emails (any kind
of emails: corresponcende, cc, owner change notifications etc.)
The weird thing is that ther
Jesse Vincent wrote:
On Wed, Dec 19, 2007 at 02:45:34PM +0100, [EMAIL PROTECTED] wrote:
what I would like to add in RTFM is the possibility to subscribe somewhere
by giving my email address and to receive an email each time a new article
is written or an article is modified.
Is there an o
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