Does really nobody work with myday.html? Nobody figured out that this is NOT
UPDATING anything
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
Reinhardt (Stellv.), Jens
Yep, we have shifts, and not everyone works every day. Tracking how
many tickets are resolved is something the powers that be want.
I'm just looking for the easiest way to make sure that no one has to
go looking for tickets to steal from users that went home or are out
for the day
Hi,
Please help me in exporting ticket communication history to data file
(.csv or .txt file).
Thanks,
Prasad
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Prasad
Deshpande
Sent: Friday, January 11, 2008 09:04
To: rt-users@lists.bestpractical.com
Stick with text. If you hack RT to export ticket history ( I have ) you will
quickly run into excel size limits, such as the number of characters that
can be stored in a cell.
Here's how I hacked RT so that I could get ticket history in search results
so that they could be exported:
In
Torsten,
I have tested it and run some queries and the data seemed fine to me.
We don't use it, per se, but I try to test everything before putting it
into production.
Kenn
LBNL
On 1/14/2008 2:45 AM, Ham MI-ID, Torsten Brumm wrote:
Does really nobody work with myday.html? Nobody figured
Tom,
You might want to use a different template for the onCreate scrip.
Kenn
LBNL
On 1/11/2008 10:41 PM, Tom H wrote:
Kenneth Crocker wrote:
Tom,
If you can put them all in one group, or if they are already in
groups that only have takers as members, then list the group(s) in
You could have the person log out of RT before they leave. Then have the RT
logout code give all that person's tickets to Nobody.
On 1/14/08, Steve Cochran [EMAIL PROTECTED] wrote:
Yep, we have shifts, and not everyone works every day. Tracking how
many tickets are resolved is something the
Hello!
What's the word on RTIR these days?
We're running RT 3.6.3 now and we're wondering wether it is still
maintained, as the latest official release (1.0.5) is already almost 4
years old (april 2004) and requires RT 3.0. I'm aware of the 1.1.5
preview release (2 years old, RT 3.4 integration)
On Mon, Jan 14, 2008 at 12:59:02PM -0500, Jesse Vincent wrote:
On Mon, Jan 14, 2008 at 12:55:36PM -0500, The Anarcat wrote:
Hello!
What's the word on RTIR these days?
We're nearing the end of what was supposed to be an 18 month RTIR dev
project that's now stretched to over 3 years.
On Mon, Jan 14, 2008 at 12:55:36PM -0500, The Anarcat wrote:
Hello!
What's the word on RTIR these days?
We're nearing the end of what was supposed to be an 18 month RTIR dev
project that's now stretched to over 3 years. What we've ended up with
is significantly more extensive and flexible
or designed (and has a much more robust test suite). Our customer for
RTIR haven't yet signed off on the final version, but you can pick up
the current testing release at
http://download.bestpractical.com/pub/rt/devel/RTIR_M3
That's very cool, but it does require RT 3.7... from
Kevin-
Is there any users manual and administrators manual available for RT?
~~~
Deepika Bhatia
Sr. Manager
Prosum Technology Services
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
I'm pretty sure that there are only the wiki and The Book (see the sig at
the end of every list post). I wouldn't consider either to be a user or
administrator manual.
At 01:54 PM 1/14/2008, Deepika Bhatia wrote:
Content-Language: en-US
Content-Type: multipart/alternative;
Hi Kenneth, RT Users,
thanks for the help, today after a hint i found the Bug it was the user
infront of the PC (myself). There was a old, broken MyDay.html inside the
local path :-(
Sorry for that
Torsten
2008/1/14, Kenneth Crocker [EMAIL PROTECTED]:
Torsten,
I have tested it and
One of the problems is that any ticket that is closed but responded to
is also owned by the first person to respond. So even if the logout
code cleared any tickets they owned, more worried about tickets that
become owned when they aren't there.
Steve
On Jan 14, 2008, at 11:58 AM, Todd
We are using RT as a help desk tool and what I am looking for is the one that
work and manage the queue. I don't need the create tickets one.
Deepika
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Monday, January 14, 2008 3:05 PM
To: Deepika Bhatia
Cc:
Deepika,
What version do you have? I have two Queue Admin guides, 1 for 3.4.4
and another for 3.6.4.
Kenn
LBNL
On 1/14/2008 3:09 PM, Deepika Bhatia wrote:
We are using RT as a help desk tool and what I am looking for is the one that
work and manage the queue. I don't need the create
3.6.4 should be good. We are on 3.6.5
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Monday, January 14, 2008 3:11 PM
To: Deepika Bhatia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Documentation.
Deepika,
What version do you have? I
Deepika,
We have developed two users guides; 1 for regular users (those that
create tickets and the other for those that work manage a queue. We
use RT to manage all of our software maintenence requests and projects.
If you do not use RT for software maintenence, then our guides probably
I don't follow.
On 1/14/08, Steve Cochran [EMAIL PROTECTED] wrote:
One of the problems is that any ticket that is closed but responded to
is also owned by the first person to respond. So even if the logout
code cleared any tickets they owned, more worried about tickets that
become owned
Deepika Bhatia wrote:
Is there any users manual and administrators manual available for RT?
Hi,
We are currently writing end user documentation for RT, and it would
really help to see what has been done before. If you care to share ;-)
Many Thanks,
Tom
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