Some addition info about this one bug
Next bug is in showing transactions.
For test is, I reply to the first ticked created upper.
It's subject line is
Subject: =?UTF-8?B?W2NhcmF2YW4gIzIwMDQ2NDZdINCi0JXQodCi?=
To the /REST/1.0/NoAuth/mail-gateway is posted next data
Subject:
Hi!
Ruslan ss you asked for
RT now is 3.6.6 but bug still present.
**
First situation when it is seen is modification of subject by template.
If subject is not modified by template all is ok
Subject: =?UTF-8?B?W2NhcmF2YW4gIzIwMDQ2NDZdINCi0JXQodCi?=
If subject is modified by template by next
Working for me - 3.6.1, no 'porting' required.
Mathew Snyder wrote:
I looked up how to make links clickable and found the information on the wiki.
However, all of the listed options indicate older versions of RT. Has anyone
ported any of these solutions to the 3.6 branch and had them work?
Tyler,
The following is working for me on RT 3.6.5. I found it on the
CustomizingWithCallbacks wiki page under the 'spam' link. You need to
create a file named 'ModifySearch'. See info below.
Cheers,
Ton
Using the Callback system:
/local rt
Has anyone modified RT to automatically quote the last correspondence
when using the Reply link from the Tab bar? Didn't see anything on the
wiki.
Steve
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Community help:
Hello.
I have a RT 3.6.5 box working with ldap and tickets being created by
email with no problem.
However i want to be able to allow ticket creation by mail when the mail
is coming from outside my domain.
Is there any way i accept the mail and create a temporary ticket in a
custom queue until
I just saw this post and thought it would be a good idea, got it working
no sweat on 3.6.6 following the instructions on the wiki
http://wiki.bestpractical.com/view/ClickableLinks
Thanks everyone.
Sean
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
On Mon, Jan 28, 2008 at 03:39:13PM +, Nuno Silva wrote:
Hello.
I have a RT 3.6.5 box working with ldap and tickets being created by
email with no problem.
However i want to be able to allow ticket creation by mail when the mail
is coming from outside my domain.
Is there any way i
Problem with this is that other people might open it/reply to it
during the time they are writing.
That's why I think we'll have to train users to take the message
before they respond to it.
On Jan 28, 2008, at 6:53 AM, Espen Wiborg wrote:
It sounds to me as if what you really need is
Have a look at the field NewValue in table Transactions. There you can
count how many times a ticket (ObjectId = TicketId) was opened and resolved.
Mark Grob wrote:
I am working on building a report in a separate reporting tool (SQL
based). How can I look up how many times a ticket has been
I am working on building a report in a separate reporting tool (SQL
based). How can I look up how many times a ticket has been closed an
reopened? Any suggestions?
I want to see which of my Tech support reps are auto resolving an
issue and then it is getting reopened because the issue was
On Wed, Jan 09, 2008 at 09:00:04AM -0800, Mike Friedman wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Wed, 9 Jan 2008 at 09:22 (+0100), Emmanuel Lacour wrote:
On Tue, Jan 08, 2008 at 04:20:10PM -0800, Mike Friedman wrote:
One of our RT systems here was just upgraded from 3.4.5
Fixed it by uncommenting the WebSessionClass line on the site config
even though I am not using mysql 3.
Carlos Solorzano wrote:
I have tried both Firefox and IE.
I am not certain whether I am using File or DB for the sessions, I
know the SessionDir is empty. How do you add the Transaction
At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote:
I think it's been there for ages and sure you're right that it's kind
of odd and unexpected. Forward this message to the bug tracker so
you'll be able to track it.
On Jan 23, 2008 6:41 PM, Jay Lee [EMAIL PROTECTED] wrote:
We have NotifyActor
On Jan 27, 2008, at 1:37 AM, Steve Cochran wrote:
THe only problem I'm having is trying to delegate the maintenance of
Topics in RTFM. I have a group that can see the class in RTFM, and
have another supervisors class that I've given the adminTopics
permission to for that class as well.
Hi All,
First post to the list, although I've been an avid reader for months;
we've a reasonably sized RT3 installation at work, probably doing around
15,000 tickets per annum at the moment, with 5-6 staff working with it.
It's just being moved onto new hardware, which brings me to:
* Our
On Jan 28, 2008 10:23 PM, Alex Howells [EMAIL PROTECTED] wrote:
Hi All,
First post to the list, although I've been an avid reader for months;
we've a reasonably sized RT3 installation at work, probably doing around
15,000 tickets per annum at the moment, with 5-6 staff working with it.
It's
My users are stored in an external MySQL database.
I wanted to do direct authentication against that MySQL database with an
RT custom authentication module, but it seems that none exist for MySQL
and there is no way to point RT at a different table to its own for
authentication that I can see.
At Monday 1/28/2008 01:56 PM, you wrote:
On Jan 28, 2008 7:50 PM, Stephen Turner [EMAIL PROTECTED] wrote:
Can anyone explain why the newly minted AdminCc does not get a
notification?
Notification scrip fetches list of recipients during prepare.
Ah - thanks. I solved my problem by using a
One of our users would like to be added to a ticket as an AdminCc
(and be notified) whenever a particular requestor sends (new) mail to
the queue. I thought I could do this by taking advantage of the
scrip-ordering feature:
00 On Create User Defined (add user as AdminCc if requestor matches
On Jan 28, 2008 9:43 PM, Stephen Turner [EMAIL PROTECTED] wrote:
At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote:
I think it's been there for ages and sure you're right that it's kind
of odd and unexpected. Forward this message to the bug tracker so
you'll be able to track it.
On Jan
Todd,
I changed the permissions back to the way they were before the upgrade and
everything is working! Thanks
- Original Message -
From: Todd Chapman [EMAIL PROTECTED]
To: Sean McCreadie
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Mon Jan 28 08:39:49
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