On Mon, Jan 28, 2008 at 09:58:15PM +0300, Ruslan Zakirov wrote:
On Jan 28, 2008 9:43 PM, Stephen Turner [EMAIL PROTECTED] wrote:
At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote:
I think it's been there for ages and sure you're right that it's kind
of odd and unexpected. Forward this
Sarah,
Since reminders are 'psuedo' tickets (type = 'reminder') and the only
real interface is their link with other tickets (type = ticket'), then I
would recommend just going to your database and using some SQL to change
the disabled field to '1'. First, find the 'ticket/reminder'
Similar to what was reported at
http://www.gossamer-threads.com/lists/rt/users/58544?search_string=reminders;#58544
, I cannot remove specific Reminders from the RT at a glance section.
I do not want to remove all reminders, just specific reminders. Most
reminders can correctly be removed
Roy,
You might get better results if your last AND (CF.FOO like AND
CF.FOO like xxx) was an OR. Your query will only pull those tickets if
that CF has BOTH values. Since you stated the values could be anywhere
from AAA to FFF, then perhaps you would want ANY ticket that has
On Jan 29, 2008, at 11:42 AM, Jeff Voskamp wrote:
The ticket has changed queues. Delete the queue part of the query
generated in Collection in RT/Reminders.pm.
jeff
Perfect. I don't have full access to the code, but was able to use the
UI to achieve this - just switched the ticket back
I only want to return tickets that have both of the values in a ticket , not
one OR the other.
I failed to mention that when I use the AND as in my original post , I return
Zero hits as if the query cannot be satisfied.
but there are single tickets that have only both the criteria selected.
When
Hey,
i'm searching for a possibility to show the Queue-CCs while creating
(create + correspondend) a ticket without letting the users modify it -
in other words: i know the ShowOutgoingEMail-Right ;)
Any hints?
Greets,
joey
___
Thanks for the patch!
You might consider using the display name when sending an email too!
lib/RT/Action/SendEmail.pm line 640
- my $friendly_name = $self-TransactionObj-CreatorObj-RealName
+ my $friendly_name = $self-TransactionObj-CreatorObj-DisplayName
On Jan 25, 2008, at 8:21 PM, Dirk Pape
At Tuesday 1/29/2008 12:41 PM, j0ey wrote:
Hey,
i'm searching for a possibility to show the Queue-CCs while creating
(create + correspondend) a ticket without letting the users modify it -
in other words: i know the ShowOutgoingEMail-Right ;)
Any hints?
Greets,
joey
To get the queue ccs (and
Roy,
When you used the OR' and got all thos results, did you notice any
differences in the other criteria between the ticket you wanted (using
the 'AND) the tickets with just one of the CF's? That might provide a
clue as to what you need to change to your query.
Kenn
LBNL
On
The part that worries me is finding the correct transaction id. Would
be a great queue wide option to default to quoting the previous
message by default.
Does the ticket object have a last correspondence element? Or more
generally, where's the best place to find an overview of the Ticket
My problem/requirement seems to be much like this old thread;
http://www.gossamer-threads.com/lists/rt/users/33053?search_string=multiple%20bug;#33053
I was hoping to be able to have single multi-select custom field ( perhaps 50
+ choices) , and then easily be able
to search/report on tickets
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