Re: [rt-users] CLI change owner ship

Michael Hess wrote: Hello list, I am looking for a way, that I can search all tickets that have not been updated in 72 hours, and change the owner on them to nobody from the CLI. something like: /usr/bin/rt list -i lastupdated = '4 days ago' | while read t; do /usr/bin/rt edit $t

[rt-users] RT could not load a valid user

Hi Everyone Sometimes I do get this error message. But I set the global right 'ReplyToTicket' to 'Everyone' ! Any Ideas? --Error Message-- RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]).

[rt-users] Login from other form

Hi, Trying my luck here again as you have set me on the right track before. I sent this message before but got no reactions, so if you think I am addressing the wrong audience please let me know. I am trying to login a user into the RT web interface as he or she authenticates on another

Re: [rt-users] Email from RT landing in yahoo bulk folder

On Feb 17, 2008 9:32 PM, Erek Dyskant [EMAIL PROTECTED] wrote: RT includes a Precedence: Bulk header, which is normally a hint to vacation autorepliers that an autoreply is not wanted. However, Yahoo sticks any Precedence: Bulk mail into the bulk folder. If it's a problem you really need

Re: [rt-users] Login from other form

On 2/18/2008 8:37 AM, GUBBELS Jac wrote: I tried quite some things with PHP (cURL, snoopy etc) and even JavaScript to submit the login form without pressing the submit button, but I do not seem to be able to get those approaches to deliver. Instead of trying to automate the form submission,

Re: [rt-users] Login from other form

GUBBELS Jac wrote: Hi, Trying my luck here again as you have set me on the right track before. I sent this message before but got no reactions, so if you think I am addressing the wrong audience please let me know. I am trying to login a user into the RT web interface as he or she

[rt-users] Wishlist emails

Hi ; I have seen a couple of emails in the past a couple of months about wish list etc which I assume for a new major release, and I have a couple of wishes wondering if these can be looked into, Ticket Merge/Unmerge: As far as I can see, once 2 tickets are merged details about Requesters and

Re: [rt-users] Wishlist emails

Roy El-Hames wrote: Hi ; I have seen a couple of emails in the past a couple of months about wish list etc which I assume for a new major release, and I have a couple of wishes wondering if these can be looked into, Content searching I have tried many hacks to get an efficient content

Re: [rt-users] Wishlist emails

On Mon, Feb 18, 2008 at 03:28:43PM +, Roy El-Hames wrote: Content searching I have tried many hacks to get an efficient content searching working, however with a 40G db mostly Attachment table (~ 22G in size) and Transactions table is not small either the content searching takes on

Re: [rt-users] change subject string

Exactly what I needed too! Sweet! On Feb 15, 2008 4:45 PM, Gene LeDuc [EMAIL PROTECTED] wrote: Hi Robert, The [box] verbiage on the subject line (and the box itself) are set in the SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup so we could remove the box entirely

Re: [rt-users] Wishlist emails

Hi Ken; The content searching problem really needs to be addressed through the use of full-text indexing. There is currently an item in the wiki describing how to use Oracle's full-text support with RT. Here is the URL: http://wiki.bestpractical.com/view/OracleText. I have not seen a similar

[rt-users] Monitor disc space on RT/SQL database

I need to know how to monitor available space for my RT database. I am very much a novice regarding SQL db administration. Are there any other areas I should keep my eye on to avoid any future RT db problems? I am running RT on a FC4 box and my installation is in /opt/rt3. Thanks for any

Re: [rt-users] Monitor disc space on RT/SQL database

I believe that Webmin can do this. http://www.webmin.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shannon Adams Sent: Monday, February 18, 2008 2:51 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Monitor disc space on RT/SQL database

Re: [rt-users] Mapping attributes.

Well, my ultra-mega User_Local.pm realy does not work, here it is: no warnings qw(redefine); sub Create { my $Email = $$args{'Name'}; use Net::LDAP; $ldap = Net::LDAP-new( 'ldap host' ) or die $@; $mesg = $ldap-bind ; $mesg = $ldap-search( attrs = ['cn'],

Re: [rt-users] CLI change owner ship

I am looking for a way, that I can search all tickets that have not been updated in 72 hours, and change the owner on them to nobody from the CLI. something like: /usr/bin/rt list -i lastupdated = '4 days ago' | while read t; do /usr/bin/rt edit $t set owner=nobody done This would

Re: [rt-users] Monitor disc space on RT/SQL database

Try nagios, there are several plugins for mysql, this could help. Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen,