Re: [rt-users] custom field type, checkboxes

2008-03-02 Thread Todd Chapman
This would be easy enough to do. There is a callback in 3.6 that lets you control what Mason component is used to render a custom field. On 2/29/08, Joel Schuweiler [EMAIL PROTECTED] wrote: Just wanted to hear if anyone here has implemented checkboxes in a custom field? seems like this is

Re: [rt-users] Custom transactions.

2008-03-02 Thread Todd Chapman
Jason, My Asset Tracker add-on to RT has an example of that. See: http://code.google.com/p/asset-tracker-4rt/source/browse/at/branches/1.2-RELEASE/lib/RTx/AssetTracker/Transaction_Overlay.pm You just need to create a Transaction_Local.pm and write new entries into the %_BriefDescriptions hash in

Re: [rt-users] custom field type, checkboxes

2008-03-02 Thread Jan Grant
On Sun, 2 Mar 2008, Todd Chapman wrote: This would be easy enough to do. There is a callback in 3.6 that lets you control what Mason component is used to render a custom field. Can you supply some details, or a pointer to this? -- jan grant, ISYS, University of Bristol.

Re: [rt-users] RT 3.6.5 - quick search shows resolved tickets, seems wrong (SOLUTION)

2008-03-02 Thread Dan O'Neill
Dan O'Neill wrote: In RT 3.6.5 when you use quick search it displays tickets that are Resolved. I believe it used to only show tickets that were New, Open or Stalled. The settings in ./share/html/Elements/Quicksearch seem to confirm that Resovled tickets aren't part of the search

Re: [rt-users] custom field type, checkboxes

2008-03-02 Thread Todd Chapman
Does this help? http://lists.bestpractical.com/pipermail/rt-users/2007-November/048774.html On 3/2/08, Jan Grant [EMAIL PROTECTED] wrote: On Sun, 2 Mar 2008, Todd Chapman wrote: This would be easy enough to do. There is a callback in 3.6 that lets you control what Mason component is used

[rt-users] Adding queue to RSS feed

2008-03-02 Thread William McKee
Hi all, I've written a script to read an RSS feed of my open tickets and generate ToDo tasks for my Palm. I've got the title, description and date being added to the entries but would also like to set the category. I'm new to building RSS feeds and wondered if someone could tell me how to add

[rt-users] Possible to extract 'To:' mail field?

2008-03-02 Thread Tom Lanyon
Greetings, For a queue which has multiple email addresses reaching it, we wish to pull out statistics of which addresses are being used and set up some custom fields based on it. I could do this via a few extensions to rt-mailgate, but was wondering if there's any way to extract the

[rt-users] Resending last Correspondence

2008-03-02 Thread Steve Cochran
Due to the combined effect of two different configurations, some of our emails weren't getting delivered AND the errors weren't getting reported. Fun I know. I generated a list of all the emails that would have failed, and what I'd like to do is have a script resend the last correspondence

Re: [rt-users] Possible to extract 'To:' mail field?

2008-03-02 Thread Ham MI-ID, Torsten Brumm
Try extractcustomfield values extension, it supports also to parse the mail header. Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn,