Finally got around to installing this mod, but it's not working
correctly in our 3.6.3 install. Basic problem is that all uses are
stuck in the Basic mode, even though the URL is not at the SelfService/
index.html location. Also, no matter what, the cookie always stays
with a value of
Hello,
I'm using RT with the LDAP patch. Everything is working as expected:
logins, auto updating user information, etc.
However imagine the following situation:
1 - A user sends an e-mail to RT and is auto created as a non-
privileged user.
2 - Later on that user is added to the LDAP (in my
At Monday 3/31/2008 02:16 PM, Paulo Filipe Andrade wrote:
I want to modify the LDAP patch to allow for escalating a user to
privileged if certain conditions apply.
However I don't know the correct way to do this escalation.. I don't
quite understand how RT uses ACLs and Principals to get this
I applied a mod to the ShowPeople Element on a ticket that uses
%$UserObj-WorkPhone% to display the requestor's phone number.
Only people with full admin access to the RT system can see the phone
number. I looked through the permissions and did not see anything
obvious that allows us to
Hi list,
We had our RT systems working for quite sometimes until recently we notice
that if we access it's Ticket button it's being redirected(if it's the
right term) to https://helpdesk.domain.com/Search/Build.html and throw out
this 500 Internal Server Error and error logs contain as follow:
To all,
We use LDAP to keep any and all non-privileged users out of RT. If you
do not have an LDAP userid and password, you can't get in the webui. On
the self-service side, I want to allow emails to be sent to an RT Queue
from our production scheduler when a job abends. I tried to
Patches are welcome.
On Tue, Apr 1, 2008 at 3:11 AM, Kenneth Crocker [EMAIL PROTECTED] wrote:
Ruslan,
Any chance this feature can be added to the Search Builder?
Kenn
LBNL
On 3/27/2008 2:51 PM, Ruslan Zakirov wrote:
You are the first one person who requested such
Just in case these are of interest to anyone else-
Added a scrip and template that adds a reply to a DependedOnBy Parent
ticket when the child is resolved. Resolving a sub task (child) will add
a comment to the parent noting that the prerequisite is now complete, it
will also email the owner of
Aaron,
What was the solution to get Timeline working? Other people have had the
same problem...
-Todd
On Mon, Mar 31, 2008 at 7:54 PM, Aaron Sallade [EMAIL PROTECTED] wrote:
Just in case these are of interest to anyone else-
Added a scrip and template that adds a reply to a DependedOnBy
On Tue, Apr 1, 2008 at 3:54 AM, Aaron Sallade [EMAIL PROTECTED] wrote:
Just in case these are of interest to anyone else-
Added a scrip and template that adds a reply to a DependedOnBy Parent
ticket when the child is resolved. Resolving a sub task (child) will add
a comment to the parent
Yes, I modified the OpenDependantsOnResolve. I'll post my changes.
Aaron Sallade'
Application Manager
PTSO of Washington
Shared Technology for Community Health
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
[EMAIL PROTECTED]
-Original Message-
From: Ruslan Zakirov
My bad, it looks like that change was already in the wiki. Apparently I
used the variation that adds a comment, then combined it with the
Template in contrib. that grabs the last comment and puts it in an email
for resolution.
Aaron Sallade'
Application Manager
PTSO of Washington
Shared
Hi, users,
Last few days I was hacking on a solution and have something for you to try.
1) New release of DBIx::SearchBuilder. You can download it from the
CPAN near you soon or using
http://pause.cpan.org/incoming/DBIx-SearchBuilder-1.52.tar.gz .
I really recommend you to run make test against
I tried to create a new page on the wiki, but got an apache error :(
If anyone else would like to give it a go, feel free.
This is a mod to the RT/Action/EscalatePriority.pm
It will escalate priority towards Start Date instead of Due Date.
Tickets with no Start Date will increase in Priority by
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