hi,
I wanted to upgrade rt3 from version 3.6.1 to 3.6.6.
Therefore I installed a fresh version on a new host, following the
installation procedure described in the README file.
I ran configure with the following parameters:
./configure --prefix=/opt/rt3 --with-web-user=wwwrun --with-db-type=Pg
Sebastian Reitenbach wrote:
I installed a fresh version on a new host,
I ran configure
I copied the old RT_SiteConfig.pm file to the new host
however, when I try to login, it is not possible, and I see the following in
the logs:
You don't say whether you have actually applied the
Have you found a way to do it?
Regards,
Nelson Pereira
From: Sharlon Carty [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 6:39 PM
To: Nelson Pereira; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] About ticket # formating
I've been
I'm sorry Mike, I guess I did not read your email correctly. Truly
sorry.
I guess I was impatient to get this working right and just got
frustrated...
Now this morning, I'm more relaxed, enjoying a coffee...
So I changed what you suggested and when login in, I get this error:
System error
error:
http://code.google.com/p/asset-tracker-4rt/source/browse/ATx-Graph
On Wed, Apr 9, 2008 at 1:36 AM, Aaron Sallade [EMAIL PROTECTED] wrote:
Point me in the right direction for the port and I'll take a look J
Aaron Sallade'
Application Manager
PTSO of Washington
*Shared Technology for
At Tuesday 4/8/2008 07:29 PM, Aaron Sallade wrote:
The offline tool sets the Closed/Resolved timestamp to Now, instead
of taking the value from the import file. Any known work arounds?
This is happening for tickets marked 'resolved' in the import file,
right? It appears that RT will set the
Nelson Pereira wrote:
I'm sorry Mike, I guess I did not read your email correctly. Truly
sorry.
I guess I was impatient to get this working right and just got
frustrated...
Now this morning, I'm more relaxed, enjoying a coffee...
So I changed what you suggested and when login in, I get
Nelson Pereira wrote:
Got it working Thanks Mike...
A question I have, can I deleted the section about the My_MySQL? Or does
the script need that section also?
As per the long e-mail last night, since you are not using an External
MySQL-based Authentication service, that example config
Nelson Pereira wrote:
Got it working Thanks Mike...
I am pleased it's working for you.
By the way, you may wish to install v0.05 over the top because a new
version was uploaded to CPAN yesterday.
http://search.cpan.org/CPAN/authors/id/Z/ZO/ZORDRAK/RT-Authen-ExternalAuth-0.05.tar.gz
--
Got it working Thanks Mike...
A question I have, can I deleted the section about the My_MySQL? Or does
the script need that section also?
And the 2 settings for groups, how does this work?
# Does authentication depend on group membership? What group name?
'group'
Nelson Pereira wrote:
Will do...
But since I used CPAN install can I simply do the same?
Or extract the tar and copy over the files?
If it's been installed via CPAN then just do the exact same thing again
and it will overwrite automatically.
Alternatively you can follow the manual
On my 3.6.3 system, it appears that they do appear in reverse chronological
order when the ticket is displayed. Do yours just display in some random
order?
At 06:31 PM 4/8/2008, lgrella wrote:
Is there any way to sort the attachments by date (or any other way) for a
ticket?
Thanks
--
Gene
Todd, Jesse,
Is this something on the lines of a gant chart? When I look at a ticket
now, I see ALL the dependencies already in the links. I have a query I
use to list all the tickets that are related, but it is just a query I
download to excel. So, what, exactly, are we talking about
Nelson,
What's the difference between dumping all tickets from a specific email
address to an Unassigned (whatever that means) Queue to putting them in
an assigned Queue? As to setting up notifications, that's should be
relatively easy. There are plenty of example in RT: Essentials.
Gene, Igrella,
You can change the order to oldest first or oldest last using this
setting in RT_SiteConfig.pm:
Set($OldestTransactionsFirst, '0'); turned off (meaning oldest is at
the bottom of scroll. A '1' would put the most recent email (with
attachements) and/or comments
Well, the way I'm thinking is we will only have 2 emails.
1 for approvals (this queue Approval is assigned to the Network
Services Manager and he approves work to be done, but I'm not there
yet...)
1 for general support
Users or Agents send email to the general support email.
This get's put in
Thanks Aaron, but this would not work for us as we don't have dedicated
staff to triage the tickets... Every net admin in network services has
the ability to put tickets in specific queues based on the ticket
itself.
Most tickets would be opened from them self and put in specific queues,
but in
Nelso,
We have over 75 Queues dedicated toward Application support. No one
works on a ticket until it is assigned. ALL our email requests go
directly to what we call a Request Queue where it is reviewed,
prioritized, and when appropriate, moved to the Queue where it will be
worked
Nelson,
Try this. Setup a group that includes just the AdminCc's of each
support queue. then, put them in the Watcher CC of the general
(unassigned) queue. Setup a notification to email CC watchers when a
ticket is created in the unassigned queue. Now, when a ticket is created
in the
At Wednesday 4/9/2008 02:09 PM, Aaron Sallade wrote:
Hi all,
We are down to the last little hurdle for an import of 20,000 tickets
from a commercial system. I need to be able to set the Created date, as
opposed to it showing as created Now(). I currently have the value in
Starts so if it can be
Aaron,
As I mentioned earlier, why not just do a Bulk Update after the
download and let RT do it? It's safer than messing with code or messing
with the DB outside of RT. Just a thought.
Kenn
LBNL
On 4/9/2008 11:09 AM, Aaron Sallade wrote:
Hi all,
We are down to the last little
Aaron,
OPPS! Sorry, I didn't realize that created was off-limits in the bulk
update. Bad assumption on my part. I go for SQL code. easier to do it in
the DB and that way you don't have to wonder what RT is gonna do in
other places or whatever.
Kenn
LBNL
On 4/9/2008 11:09 AM, Aaron
Hi,
OK, I've read the wiki on Creating Approvals In RT and
ManualApprovals...
Although I have a hard time figuring out what needs to be done.
The Manager wants the ability for his staff to send emails to nsapprove
And for him to receive a notification for this email that gets put in
the
Nelson,
Not to discourage you but, many have tried to get Approvals to work
in RT and have failed. That's why we created our Requests queue. We
use it like an Approvals queue, but we can control how it acts (and
the privileges) more easily than the RT version.
Kenn
LBNL
On 4/9/2008
Thanks all,
Were going to do it at the SQL level. Thanks for the help.
-Aaron
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To all,
I have a Custom Field that has a user id as it's value. I need to pull
the email address for that user and use it as the To: address in a
template. I suppose I could have just put the user id's email address in
the CF and I may end up doinf that, but I'd like this idea to
At Wednesday 4/9/2008 03:02 PM, Kenneth Crocker wrote:
To all,
I have a Custom Field that has a user id as it's value. I
need to pull
the email address for that user and use it as the To: address in a
template. I suppose I could have just put the user id's email address in
the CF and
Dear RT Users,
I have a couple problems so far after having upgraded to RT 3.6.6:
1 ) The BestPractical logo is a bad link:
img src=//NoAuth/images//bplogo.gif
2 ) If I click on a queue, all the tickets returned in that search are bad
links like this:
a href=//Ticket/Display.html?id=60428
I was
Dominic
Check your privileges. If you have allowed global groups (Everyone,
Privileged) a lot of ticket ownership modify privileges, that will
create a dramatic effect on how long it takes to load a ticket. I've
found that the more users that have privileges to tickets in a queue,
On Wednesday 09 April 2008 10:08:17 am William Bulley wrote:
With Opera 9.2, when I do the same thing, I get a brief screen
including a string telling me that I logged out and a hotlink
stating that I can log in again if I want to, and then -- BAM!!!
I am immediately back to the previous
Is there a correlation between Left in the Display Menu and the Time
Left in the Basic Menu.
I have not been able to fins any functionality for this in the code. What I
am looking for is a way to set a Default time to respond to a ticket and I
don't want to re-invent the wheel if the code already
I have installed the ExternalAuth extension (thanks Mike!) to try and
validate against my Active Directory server, but I am failing with the
following message in my apache error_log:
[Wed Apr 9 22:20:09 2008] [critical]: RT::User::_GetBoundLdapObj Can't
bind: LDAP_INVALID_CREDENTIALS 49
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