Michael,
Thanks for that - the problems have been resolved. I would never have guessed
that from the variable name.
Cheers,
David
- Original Message -
From: michael brader [EMAIL PROTECTED]
To: David Hobley [EMAIL PROTECTED]
Cc: rt-users rt-users@lists.bestpractical.com
Sent:
Fetchmail, maybe?
Sent from my phone. Please forgive my brevity.
On May 16, 2008, at 9:28 AM, Paul Johnson [EMAIL PROTECTED] wrote:
I noticed in Debian that Citadel is one of the possible MTAs that
apparently
work with RT. However, it doesn't appear that Citadel supports
address
Hi all,
I want create this scrip:
condition: user defined
action: create tickets
template: my template
stage : transaction create
custom condition:
#test if this ticket is now created
return 0 unless $self-TransactionObj-Type() eq 'Create';
On Fri, May 16, 2008 at 10:37:51AM -0300, Alexandre de Medeiros Ribeiro wrote:
Hi all,
My second test doesn't work because when the transaction type
is create
the value of cf is null (2 diferent transactions).
How can i solve this problem?
Look at TransactionBatch
TransactionBatch may be tricky, if you want condition When CF X is
set to 'work' from empty then you can implement the following pseudo
code:
if ($txn_type eq 'Create') {
return 1 if $self-TicketObj-FirstCustomFieldValue('cf') eq 'work'
return 0;
}
if ($txn_type eq 'CustomField') {
Does a setting exist that allows me to shorten the url?
My URL is
https://www.example.com
and I would like for the
https://www.example.com/Tickets
and so on to be hidden.
___
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Community
Hello all,
I've created a custom field (mandatory field) and the value that is chosen
is assigned to the subject the email generated. When I create the ticket it
works fine:
RT_System - Subject changed from (no value) to 'Digital Recording
Problem'
(Digitial
Greetings all-
So, I recently moved our RT application from CentOS 4.6 (32 bit) to a
new machine running CentOS 5.1 (64 bit). It's RT 3.6.6. Installed all
the perl stuff and compiled FastCGI just fine. I imported the MySQL
database and everything seems great, users can log in and browse,
At 08:16 PM 5/15/2008, Kenneth Crocker wrote:
To all,
I want to add a couple options to the blue bar where it
displays open
comments reply resolve. Where would I find that code and any
related elements? thanks in advance.
Kenn
LBNL
Kenn,
These links are defined in
On Fri, May 16, 2008 at 10:05 PM, Alexandre de Medeiros Ribeiro
[EMAIL PROTECTED] wrote:
Sorry but doesnt work.
What doesn't work? it is *pseudo* code and should not work, but should
give you point to move from.
How can i set the TransactionBatch.
read on the wiki
Em Sex, 2008-05-16 às
Try upgrade of Text::Quoted it can cause seg faults with similar symptoms.
Turn on debug logging everywhere (RT, apache, db server).
On Fri, May 16, 2008 at 9:58 PM, Erich Weiler [EMAIL PROTECTED] wrote:
Greetings all-
So, I recently moved our RT application from CentOS 4.6 (32 bit) to a
Argh, forgot to add the list back to Ccs :(
On Sat, May 17, 2008 at 1:02 AM, Ruslan Zakirov [EMAIL PROTECTED] wrote:
Want to share it on
http://wiki.bestpractical.com/view/CustomConditionSnippets ?
Also, ALWAYS Cc the list, now people don't know something's working
and may be somebody is
Hello,
I fixed the apache issue. But I still try to figure out my problems
with Logo. I try to make something clear for myself. So please let me
know if I am wrong. The whole RT site is under the following directory
tree. And I assume here the default iinstallation.
/opt/rt3/share/html/ So if I
At 05:12 PM 5/16/2008, Robert Keidel wrote:
Hello,
I fixed the apache issue. But I still try to figure out my problems
with Logo. I try to make something clear for myself. So please let me
know if I am wrong. The whole RT site is under the following directory
tree. And I assume here the default
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