Hi,
We have RT-3.6.6 with ExternalAuth-0.05 authenticating users against
LDAP and autocreating them when they login for the first time. Could
anybody advise what could be the best approach for ading user
autocreation from email to this ?
Thank you.
Mikhail
I don't fully understand what you means by queue view.
What you see if you click the name of a queue in Quick search
But if you talk about the ticket list in a queue, you can modify the
corresponding
search to add the CFs you wan't to display.
How? :)
I see now that I can go to [Queue
Hi there,
I want to display a custom field in the queue view. Has anyone done this?/can
give me some pointers on how best to go about doing this?
Best,
-AL.
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On Wed, May 28, 2008 at 11:32:44AM +0200, Andrew Lewis wrote:
I don't fully understand what you means by queue view.
What you see if you click the name of a queue in Quick search
But if you talk about the ticket list in a queue, you can modify the
corresponding
search to add the CFs
'_CustomField.{cf_name}__'
Great, got it working, thanks. :)
Is there a way I can make this persistent though?
-AL.
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On Wed, May 28, 2008 at 10:51:42AM +0200, Andrew Lewis wrote:
Hi there,
I want to display a custom field in the queue view. Has anyone done
this?/can give me some pointers on how best to go about doing this?
I don't fully understand what you means by queue view. But if you talk
about the
Answering my own question for others who might search the archives:
It appears that the users ticked the email the first time to not send
the email and pressed Save instead of update. This creates an
attribute record with a SquelchMailTo attribute. of course the user
didn't tell me this and I
On Wed, May 28, 2008 at 02:20:40PM +0200, Stefan Le Jeune wrote:
Answering my own question for others who might search the archives:
It appears that the users ticked the email the first time to not send
the email and pressed Save instead of update. This creates an
attribute record with a
At 03:28 AM 5/26/2008, Tom Lanyon wrote:
List,
Is there a way to customise Ticket/Create.html on a per-queue basis?
What we would like to achieve: creating a ticket in QueueA may have a
different layout and/or different fields visible than when creating a
ticket in QueueB.
Has anyone done this
At 04:04 PM 5/27/2008, you wrote:
Stephen,
Thanks for the code example. I used it as the basis for the
code I wanted to add. The Tabs layout now shows what I want, but
when I click any of the new options, nothing happens. This is what
my new code looks like:
if ($args) {
On 28/05/2008, at 10:42 PM, Stephen Turner wrote:
We've implemented this by using Attributes to store queue
preferences. You can attach Attribute objects to most RT objects
(Tickets, Queues etc.) - in this case you'd attach them to your
Queue objects.
For example, you could choose an
Well I am pleased to report I solved my own problem...
For future reference, when using multiple lines in the text field, as
used in a form submitted for the '-i' rt CLI command, you must make the
first character on the extra lines a space.
Thanks all.
BenR
From: [EMAIL PROTECTED]
Greetings again... having solved my previous issue I have a new
question.
Is there a way to configure RT to not send out emails (to Requestors,
CC's, etc...) for a single queue, but continuing to send for other
queues?
Thanks,
BenR
___
On Thu, May 29, 2008 at 01:17:08AM +1000, Ben Robson wrote:
Greetings again... having solved my previous issue I have a new
question.
Is there a way to configure RT to not send out emails (to Requestors,
CC's, etc...) for a single queue, but continuing to send for other
queues?
The
Ben Robson wrote:
Firstly, thanks for the reply
Do you mean templates or scrips? I ask, because it's the scrips that
decide when to send out an email, the template only formats it (doesn't
it).
Assuming the scrips for the moment.the global scrips don't have any
name, and when I
Thank you both, this worked.
-Original Message-
From: Mike Peachey [mailto:[EMAIL PROTECTED]
Sent: Thursday, 29 May 2008 1:31 AM
To: Ben Robson
Cc: Emmanuel Lacour; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Stop outbound emails for a specific queue -
[Pork] Email found in
Firstly, thanks for the reply
Do you mean templates or scrips? I ask, because it's the scrips that
decide when to send out an email, the template only formats it (doesn't
it).
Assuming the scrips for the moment.the global scrips don't have any
name, and when I create an equivalent scrip
On Tue, May 27, 2008 at 12:40:53PM -0700, Kenneth Crocker wrote:
Jesse, Emmanuel,
Thanks! I finally got it. Boy, do I need to learn some on this install
stuff. I now have 3.6.6 up and running. Looks great!
I am STILL having trouble getting a search to sort results by a Custom
On Wed, May 28, 2008 at 05:54:09PM +0200, Emmanuel Lacour wrote:
On Tue, May 27, 2008 at 12:40:53PM -0700, Kenneth Crocker wrote:
Jesse, Emmanuel,
Thanks! I finally got it. Boy, do I need to learn some on this install
stuff. I now have 3.6.6 up and running. Looks great!
Jesse, Emmanuel,
Thanks. Good to hear about 3.6.7. Emmanuel, if yours is working, then
maybe my install of 3.6.6 didn't get the latest SearchBuilder. To be
honest, the fact that it doesn't work for CF's is NOT a show-stopper. It
will be a GREAT asset for administrative reporting when
Stephan,
Thanks, and good idea. This additional piece of code you gave me will
allow me to simplify the use of our new ticket status values. That
alone, will make the use of our Approval/Prioritization QA workflow
processes much easier. And after all, that IS the whole point here.
Hi,
Im new to RT and am trying to configure a pilot system on FreeBSD, using RT
3.6.6. I want to get incoming mail to go to the general
queue (creating a new ticket) but from the documentation Im really not
understanding how this is meant to work.
I have the RT server up and running on one
Andrew,
Your description of what you want as a queue-view makes me think you
might have an incomplete understanding of how a custom field can be
seen, used, modified. When a Custom Field is created and then applied
to a queue, view/use of it can still be manipulated thru rights. I can
Hi All,
I am a relative newb who has just deployed RT in pilot to replace our
aging, inadequate and hated support tool.
A little bit of background - my employer, among other things, provides
support for a wide range of software and hardware products to several
hundred customers. Most of these
Hi,
ok I have proven that I can successfully create a ticket remotely from the
Exim server by cat'ing an email into rt-mailgate like this:
cat 1172082829.H159040P74283.mx.test.net |/usr/local/rt3/bin/rt-mailgate
--queue General --action correspond --url http://rt3.test.net/
But still real
I would like to use the Password reminder module from the repository but
I am a bit clueless on how to get the code. Can someone point to
directions on how to get the code or the module so I can install it in
my RT instance?
TIA
John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of
Andy,
The email address has to be valid for it to get to RT. I am no guru
when it comes to email but woudn't the emailer try to resolve the email
address and then look for the MX record for that address in DNS. If you
sent the email from the command line and your log shows that address as
Hi John,
Ok, so I added a mailbox for the user rt-general, but as I suspected now
when I send mail it just goes into
the mailspool area and sits in the new folder waiting for someone to read
it. I cant understand how the alias
file is meant to be actioned (ie the piped command)
thanks Andy.
Ok,
Ive recieved this advise from some guys on the exim mailing list. I have to
update my Exim config
to get this to work...
http://lists.exim.org/lurker/message/20080528.191851.4e0c63fd.en.html
Is this the only way to achieve email integration with RT? Or are their
other methods that
David,
I think that the way YOUR infrastructure is set up is the key. If you
have different technical support groups that work on tickets from a
specific set of customers OR specific products, then I would create a
single queue for either a) each technical support groups that works on
for the whole svn try svn co svn://svn.bestpractical.com there you'll find
everything :-)
2008/5/28 John BORIS [EMAIL PROTECTED]:
I would like to use the Password reminder module from the repository but
I am a bit clueless on how to get the code. Can someone point to
directions on how to get
I have tried that but there might be issues with our firewall setup.
All I want is the one module.
Torsten Brumm [EMAIL PROTECTED] 05/28/08 4:31 PM
for the whole svn try svn co svn://svn.bestpractical.com there you'll
find
everything :-)
2008/5/28 John BORIS [EMAIL PROTECTED]:
I would like
On May 28, 2008, at 4:31 PM, Torsten Brumm wrote:
for the whole svn try svn co svn://svn.bestpractical.com there
you'll find everything :-)
Please don't EVER check out the entirety of our Subversion repository
all at once. That is a SIGNIFICANT drain on our resources and is much,
much
Jesse,
I didn't plan to do that. I stick with what I know how to do.
Jesse Vincent [EMAIL PROTECTED] 05/28/08 4:36 PM
On May 28, 2008, at 4:31 PM, Torsten Brumm wrote:
for the whole svn try svn co svn://svn.bestpractical.com there
you'll find everything :-)
Please don't EVER check out
After adding this key:
ALTER TABLE CachedGroupMembers Add KEY `SHREDDER_CGM1`
(`GroupId`,`MemberId`,`Disabled`);
- MemberId GroupId swapped comparing to original SHREDDER_CGM1 - explain (and
query too :) ) is OK.
mysql explain extended SELECT DISTINCT main.* FROM Users main
mysql CROSS JOIN
Hi jesse,
You're correct, was a stupid idea :-)
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer
Wunn,
I'm having a problem doing time interval searches in RT. What I want is
Owner = '11510' AND
Resolved datesub(curdate(), interval 2 weeks)
The above syntax works for MySQL (which is what I'm using).
Unfortunately, SearchBuilder doesn't seem to do the right thing with
this. I've also not found
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