Hi,
I was wondering if I can install a test instance of rt-3.8.0rcX on the
same computer running our production rt-3.6.3?
Gordon
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Yah
One uses perl the other fcgi is the easiest way
Or run two instances of httpd
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-Original Message-
From: [EMAIL PROTECTED]
Date: Tue, 24 Jun 2008 16:49:48
To:RT Users rt-users@lists.bestpractical.com
Subject: [rt-users] rt-3.8.0rc testing on same
On 24/06/2008, at 4:19 PM, [EMAIL PROTECTED] wrote:
Hi,
I was wondering if I can install a test instance of rt-3.8.0rcX on the
same computer running our production rt-3.6.3?
Gordon
You can, but I'd advise against it since an unrelated 3.8 crash could
take down your production instance.
Hi Kenn,
I don't have the ultimate solution but I changed the behavior in that
way, that there will be one column of custom fields only instead of two.
This makes the look of RT much better. You just need to edit
/opt/rt3/share/html/Ticket/Elements/EditCustomFields (copy it into local
of
[EMAIL PROTECTED] wrote:
I was wondering if I can install a test instance of rt-3.8.0rcX on the
same computer running our production rt-3.6.3?
Sure, but it's non-trivial. You'll need another database repository and
appropriate setups with your web server. Really, the only painful issue
is
It is best to make modifications in the local tree so that upgrades
don't overwrite your changes.
See http://wiki.bestpractical.com/view/CleanlyCustomizeRT
Kevin Freels wrote:
Kenn,
No worries. I kept everything in that directory, but just made a copy of
the file and tagged it with .ORIG for
Okay, I'm all for that, but I do not have a local directory in my
install.
The only places I can locate from the install are:
/etc/rt3 (site config indo)
/usr/local/etc/rt3 (contains an Authen-ExternalAuth dir with
its own RT_SiteConfig.pm for LDAP auth)
I have put together the following using resources already on the web.
Can anyone help fix the code? Basically I want to change the queue
when a user changes the CF value to Yes and while doing that add the
user as a Cc and set the owner to Nobody. So the change queue code
works, but then the user
I would like to be able to add the queue description to any of the drop down
Queue lists found in RT. Such as the CreateTicketInQueue and Modify Ticket
Queue.
If someone has done this be fore and point me in the right direction that would
be great. Thanks in advance.
--
Scott Benson
A1
If it does not exist yet just create a local directory parallel to your
share directory with following subdirectories:
/opt/rt3/local/etc
/opt/rt3/local/html
/opt/rt3/local/lib
/opt/rt3/local/po
/opt/rt3/local/sbin
Ben
Kevin Freels schrieb:
Okay, I'm all for that, but I do not have a local
Hey guys,
We use numerous scripts that make queries of RT tickets from the
command-line (using the ./rt CLI), I am now wondering how one queries
the Asset Tracker database plug-in from the command-line? Can anyone
provide an example, using the ./rt CLI, of querying the asset tracker
db?
I have one custom field (customer) which is mandatory for a certain queue
(customer support). I don't want this field mandatory in all queues, but I
want all queues to be able to search on it. The only way I was able to get
around this was to create a second custom field and make it a global
Hi,
I would like it to substitute the in the searchtab
onto an image,
but the will be a 'lt;' or 'gt' if I try to edit
the /usr/share/request-tracker3.6/html/Ticket/Elements/Tabs.
In which file it is possible to modify this the converting manner?
Example:
# Don't display
Copying share/html/Elements/SelectQueue to local/html/Elements and
changing $Verbose = undef to $Verbose = 1 in the %args section worked
for me on 3.6.6
Scott Benson wrote:
I would like to be able to add the queue description to any of the drop down
Queue lists found in RT. Such as the
Benjamin,
I plugged in your code right at the top, just below the last comment
and in front of the init and got the following error:
Error during compilation of
/apps/rt/rt-3.6.6/local/html/Elements/EditCustomField:
Global symbol $CustomFields requires explicit package name at
html/Elements/SelectQueue
On Tue, Jun 24, 2008 at 7:32 PM, Scott Benson [EMAIL PROTECTED] wrote:
I would like to be able to add the queue description to any of the drop down
Queue lists found in RT. Such as the CreateTicketInQueue and Modify Ticket
Queue.
If someone has done this be fore
I think there is no way to do that without more hacking. This strings
are escaped later.
On Tue, Jun 24, 2008 at 8:17 PM, Szalai Balázs [EMAIL PROTECTED] wrote:
Hi,
I would like it to substitute the in the searchtab
onto an image,
but the will be a 'lt;' or 'gt' if I try to edit
the
I'm using Mike Peachey's RT-Authen-External installed via c-pan but am
unable to login. I'm running RT3 v 3.6.5
From my log file it appears that sAMAccountName is not getting set, or
the user's login name is not being passed to RT-Authen-External.
My log:
[Fri Jun 20 20:57:11 2008] [debug]:
Quick question - in what circumstances would these method calls
return different values for the same ticket object $ticket?
$ticket-CustomFields
$ticket-QueueObj-CustomFields
Thanks,
Steve
___
Lloyd Hughes wrote:
I'm using Mike Peachey's RT-Authen-External installed via c-pan but am
unable to login. I'm running RT3 v 3.6.5
From my log file it appears that sAMAccountName is not getting set, or
the user's login name is not being passed to RT-Authen-External.
My log:
[Fri
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