It is best to make modifications in the local tree so that upgrades don't overwrite your changes. See http://wiki.bestpractical.com/view/CleanlyCustomizeRT
Kevin Freels wrote: > Kenn, > > No worries. I kept everything in that directory, but just made a copy of > the file and tagged it with .ORIG for backup. > > I also would like to be able to "re-arrange" the CF's. I was able to at > least find out how to increase the size of the text and wiki text CF's; > I can forward that to you if you're interested. > > From what I was able to determine in the Create.html, all the CF's are > created on the fly but are inside a single HTML table, so it's not > possible to break them apart. I'd likr to put my CF's for things for > some Combos for "Severity" and "Issue Type" on top (under Subject but > over "Issue Description"), and move my other CF's underneath "Issue > Description". The workflow for that page would make much more sense (see > my previous message on that). > > Anyone? Anyone? Bueller? > > ....k > -=-=-=- > > >> -----Original Message----- >> From: Kenneth Crocker [mailto:[EMAIL PROTECTED] >> Sent: Monday, June 23, 2008 3:50 PM >> To: Kevin Freels >> Cc: rt-users@lists.bestpractical.com >> Subject: Re: [rt-users] FW: RT Create Ticket display screen >> >> Kevin, >> >> >> I'm definitely gonna give this a try. I assume I can >> create a copy in my "local" directory and make the changes >> there. I'll let you know how it works. Too bad there isn't a >> way to prioritized the CF's displayed as well. But THANKS! >> >> >> Kenn >> LBNL >> >> On 6/23/2008 2:51 PM, Kevin Freels wrote: >> >>> Kenn, >>> >>> DISCLAIMERS: RT 3.6.5 with FC8 >>> >>> I just did this, this is how I did it. I'm sure there is a >>> >> better way, >> >>> and I welcome a more elegant fix from the RT gurus out >>> >> there. However, >> >>> here it is. >>> >>> I edited {server_root}/html/Ticket/Create.html, and moved the code >>> located on or about line 152 with beginning of the table >>> >> <tr> record >> >>> (ignore the lines with the *'s): >>> >>> *** START of CODE *** >>> <tr> >>> <td colspan="6"> >>> <&|/l&>Describe the issue below</&>:<br /> % if (exists >>> $ARGS{Content}) { <& /Elements/MessageBox, Default => >>> >> $ARGS{Content}, >> >>> IncludeSignature => 0 &> % } else { <& /Elements/MessageBox, >>> QuoteTransaction => $QuoteTransaction &> %} >>> >>> <br /> >>> </td> >>> </tr> >>> *** END of CODE *** >>> >>> >>> to just below the </tr> tag (on or about line 115). You'll >>> >> know this >> >>> is the area, the whole "Subject" stuff is here just above it. My >>> previous life as a SissyMin says to back up the original >>> >> file in case >> >>> it doesn't work, but it did for me. >>> >>> Restart httpd, and the "Describe..." section will now be >>> >> right below >> >>> the Subject line. >>> >>> Now, if I could only do manipulation of the Object descriptions as >>> easily.... :-) >>> >>> ....k >>> -=-=-=- >>> >>> >>>> -----Original Message----- >>>> From: [EMAIL PROTECTED] >>>> [mailto:[EMAIL PROTECTED] On Behalf Of >>>> Kenneth >>>> >>>> Crocker >>>> Sent: Monday, June 23, 2008 1:15 PM >>>> To: rt Users >>>> Subject: [rt-users] RT Create Ticket display screen >>>> >>>> To all users, >>>> >>>> >>>> Does anyone know how to move the "Describe the issue below" box >>>> >>> just >>> >>>> below the "Subject Box? I'm getting a bunch of Custom >>>> >> Fields inserted >> >>>> in-between and I would like THEM to be last, on the bottom of the >>>> page. >>>> Help? Thanks, in advance. >>>> >>>> >>>> Kenn >>>> LBNL >>>> >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com Commercial >>>> support: [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from >>>> >> O'Reilly Media. >> >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com Commercial support: >>> [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from >>> >> O'Reilly Media. >> >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com