Greetings all,
I was wondering if there is a way to oblige users to fill in custom fields
before resolving tickets.
Can we do that in RT 3.8.0 ? I created a custom field of type Select one
value and I would like the support team to select a value before closing
each ticket. That would help for
On Jul 18, 2008, at 5:37 AM, Tom Lanyon wrote:
For what its worth, I believe this is a big performance hit on RT
3.6.x too, so I'd recommend fixing rather than downgrading. :)
I witnessed this query with a high execution rate on RT 3.6.1.
Hello,
We are running RT 3.6 with a database with
Hi all,
I was wondering if it's possible to search for all tickets created by
me. The interesting tickets would be the one created via web
interface, but the ones created via email can be displayed, as well.
Searching by Requestor is not possible as I frequently set others to be
the requestor.
On 21 Jul 2008, at 4:57 pm, Emmanuel Lacour wrote:
On Wed, Jul 16, 2008 at 10:09:52PM +0400, Ruslan Zakirov wrote:
Let's make it clear:
* you still must upgrade DB using files in etc/upgrade/x.x.x/
* however in 3.8.0 you can do it using one command:
rt-setup-database --dba root
On Mon, Jul 21, 2008 at 05:00:33PM +0100, Tim Cutts wrote:
You ran the script, which generates the SQL commands, and you then ran
those SQL commands on the database, right? It's a two-step process.
Of course ;)
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On Jul 21, 2008, at 9:31 AM, Richard Hartmann wrote:
I was wondering if it's possible to search for all tickets created by
me. The interesting tickets would be the one created via web
interface, but the ones created via email can be displayed, as well.
Searching by Requestor is not possible
Kevin,
Actually, CreatorId and RequestorId are not necessarily the same. I
may create a ticket, then modify it to show you as the requestor and
those two fields would reflect that difference. In this case, Richard
wants only those tickets where he is still the requestor. Just a
Jesse wrote:
Subject: Re: [rt-users] 2 questions about RT 3.8
On Jul 19, 2008, at 4:37 PM, [EMAIL PROTECTED] wrote:
1) Is email completion supposed to work out of the box?
Are you talking about when adding people via the 'People' section of
the ticket? If so, I've noticed that I used to be
On Mon, Jul 21, 2008 at 2:18 PM, Kenneth Crocker [EMAIL PROTECTED] wrote:
Actually, CreatorId and RequestorId are not necessarily the same. I
may create a ticket, then modify it to show you as the requestor and
those two fields would reflect that difference. In this case, Richard
wants
On Jul 21, 2008, at 3:18 PM, Kenneth Crocker wrote:
Actually, CreatorId and RequestorId are not necessarily the
same. I may create a ticket, then modify it to show you as the
requestor and those two fields would reflect that difference. In
this case, Richard wants only those
Kevin,
Correct. I misread the email. Sorry.
Kenn
LBNL
On 7/21/2008 12:41 PM, Kevin Falcone wrote:
On Jul 21, 2008, at 3:18 PM, Kenneth Crocker wrote:
Actually, CreatorId and RequestorId are not necessarily the
same. I may create a ticket, then modify it to show you as the
I tried this, put the PM in the correct folder, and ran the script. I
get the following error under RT3.8.0
[Tue Jul 22 00:37:05 2008] [crit]: Can't call method Message on an
undefined value at /opt/rt3/bin/../lib/RT/Action/AutoOpen.pm line 77.
(/opt/rt3/bin/../lib/RT.pm:375)
Can't call method
Retrying here as this is really a performance killer and no idea on
how to solve
-- Forwarded message --
From: Yvo van Doorn [EMAIL PROTECTED]
Date: Thu, Jul 17, 2008 at 8:35 AM
Subject: RT 3.8.0 and $LdapExternalInfo
To: rt-users@lists.bestpractical.com
Is anyone else
On 22/07/2008, at 9:58 AM, Ryan Hardester wrote:
I tried this, put the PM in the correct folder, and ran the script. I
get the following error under RT3.8.0
[Tue Jul 22 00:37:05 2008] [crit]: Can't call method Message on an
undefined value at /opt/rt3/bin/../lib/RT/Action/AutoOpen.pm line
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