[rt-users] Mandatory Custom Fields in 3.8

2008-07-21 Thread F350
Greetings all, I was wondering if there is a way to oblige users to fill in custom fields before resolving tickets. Can we do that in RT 3.8.0 ? I created a custom field of type Select one value and I would like the support team to select a value before closing each ticket. That would help for

Re: [rt-users] Performance Issues after 3.8.0 upgrade -- PostgreSQL delays

2008-07-21 Thread Paulo Filipe Andrade
On Jul 18, 2008, at 5:37 AM, Tom Lanyon wrote: For what its worth, I believe this is a big performance hit on RT 3.6.x too, so I'd recommend fixing rather than downgrading. :) I witnessed this query with a high execution rate on RT 3.6.1. Hello, We are running RT 3.6 with a database with

[rt-users] Searching based on who created a ticket.

2008-07-21 Thread Richard Hartmann
Hi all, I was wondering if it's possible to search for all tickets created by me. The interesting tickets would be the one created via web interface, but the ones created via email can be displayed, as well. Searching by Requestor is not possible as I frequently set others to be the requestor.

Re: [rt-users] Upgrading to 3.8.0: schema.mysql, column_info selection problem

2008-07-21 Thread Tim Cutts
On 21 Jul 2008, at 4:57 pm, Emmanuel Lacour wrote: On Wed, Jul 16, 2008 at 10:09:52PM +0400, Ruslan Zakirov wrote: Let's make it clear: * you still must upgrade DB using files in etc/upgrade/x.x.x/ * however in 3.8.0 you can do it using one command: rt-setup-database --dba root

Re: [rt-users] Upgrading to 3.8.0: schema.mysql, column_info selection problem

2008-07-21 Thread Emmanuel Lacour
On Mon, Jul 21, 2008 at 05:00:33PM +0100, Tim Cutts wrote: You ran the script, which generates the SQL commands, and you then ran those SQL commands on the database, right? It's a two-step process. Of course ;) ___

Re: [rt-users] Searching based on who created a ticket.

2008-07-21 Thread Kevin Falcone
On Jul 21, 2008, at 9:31 AM, Richard Hartmann wrote: I was wondering if it's possible to search for all tickets created by me. The interesting tickets would be the one created via web interface, but the ones created via email can be displayed, as well. Searching by Requestor is not possible

Re: [rt-users] Searching based on who created a ticket.

2008-07-21 Thread Kenneth Crocker
Kevin, Actually, CreatorId and RequestorId are not necessarily the same. I may create a ticket, then modify it to show you as the requestor and those two fields would reflect that difference. In this case, Richard wants only those tickets where he is still the requestor. Just a

Re: [rt-users] 2 questions about RT 3.8

2008-07-21 Thread Greg Evans
Jesse wrote: Subject: Re: [rt-users] 2 questions about RT 3.8 On Jul 19, 2008, at 4:37 PM, [EMAIL PROTECTED] wrote: 1) Is email completion supposed to work out of the box? Are you talking about when adding people via the 'People' section of the ticket? If so, I've noticed that I used to be

Re: [rt-users] Searching based on who created a ticket.

2008-07-21 Thread Scott Hebert
On Mon, Jul 21, 2008 at 2:18 PM, Kenneth Crocker [EMAIL PROTECTED] wrote: Actually, CreatorId and RequestorId are not necessarily the same. I may create a ticket, then modify it to show you as the requestor and those two fields would reflect that difference. In this case, Richard wants

Re: [rt-users] Searching based on who created a ticket.

2008-07-21 Thread Kevin Falcone
On Jul 21, 2008, at 3:18 PM, Kenneth Crocker wrote: Actually, CreatorId and RequestorId are not necessarily the same. I may create a ticket, then modify it to show you as the requestor and those two fields would reflect that difference. In this case, Richard wants only those

Re: [rt-users] Searching based on who created a ticket.

2008-07-21 Thread Kenneth Crocker
Kevin, Correct. I misread the email. Sorry. Kenn LBNL On 7/21/2008 12:41 PM, Kevin Falcone wrote: On Jul 21, 2008, at 3:18 PM, Kenneth Crocker wrote: Actually, CreatorId and RequestorId are not necessarily the same. I may create a ticket, then modify it to show you as the

Re: [rt-users] Automatically opening stalled RT tickets

2008-07-21 Thread Ryan Hardester
I tried this, put the PM in the correct folder, and ran the script. I get the following error under RT3.8.0 [Tue Jul 22 00:37:05 2008] [crit]: Can't call method Message on an undefined value at /opt/rt3/bin/../lib/RT/Action/AutoOpen.pm line 77. (/opt/rt3/bin/../lib/RT.pm:375) Can't call method

[rt-users] Fwd: RT 3.8.0 and $LdapExternalInfo

2008-07-21 Thread Yvo van Doorn
Retrying here as this is really a performance killer and no idea on how to solve -- Forwarded message -- From: Yvo van Doorn [EMAIL PROTECTED] Date: Thu, Jul 17, 2008 at 8:35 AM Subject: RT 3.8.0 and $LdapExternalInfo To: rt-users@lists.bestpractical.com Is anyone else

Re: [rt-users] Automatically opening stalled RT tickets

2008-07-21 Thread Tom Lanyon
On 22/07/2008, at 9:58 AM, Ryan Hardester wrote: I tried this, put the PM in the correct folder, and ran the script. I get the following error under RT3.8.0 [Tue Jul 22 00:37:05 2008] [crit]: Can't call method Message on an undefined value at /opt/rt3/bin/../lib/RT/Action/AutoOpen.pm line

[rt-users] (no subject)

2008-07-21 Thread Kimberly McKinnis
unsubscribe ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly

Re: [rt-users] (no subject)

2008-07-21 Thread Kimberly McKinnis
Sorry, outlook auto-completed the addressee, meant for the request email. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kimberly McKinnis Sent: Monday, July 21, 2008 6:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] (no subject)