On Tue, Jul 22, 2008 at 10:04:07AM -0700, Kevin Freels wrote:
Greetings!
Settings: RT 3.6.5 with FC8
I'm not sure if this is a bug or not. I think half of the problem may be
that I am misunderstanding set-up/function/etc. of just what a what a
combobox is and how it's configured.
I
On Tue, 2008-07-22 at 11:58 -0700, Sean McCreadie wrote:
“ /usr/include/gnu/stubs.h:7:27: error: gnu/stubs-32.h: No such
file or directory
yum install glibc-devel
Try the compile again - it's nothing to do with the Apache libs, this is
a core function you're missing the header file for.
I don't think this is happening,
If I try to open a ticket before or after a known ticket it comes up
with Could not load ticket 5000 etc
Im stumped. It seems to have calmed down a little lately though
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: 14 July
At 7/23/2008 09:00 AM, Richard Harold wrote:
I don't think this is happening,
If I try to open a ticket before or after a known ticket it comes up
with Could not load ticket 5000 etc
Im stumped. It seems to have calmed down a little lately though
Richard,
What do you get if you do the query
Gordon,
Try this in your template:
Subject: Request #{$Ticket-Id} in Queue: {$Ticket-QueueObj-Name} has
been created!
##rest of your template##
---
Make sure you keep a blank line after the Subject
Richard,
What do you mean when you say you can't open a ticket before or after a
known ticket? If you are in the Modify Ticket page of ANY ticket, you
obviously have the right to at least see the ticket. Did you get to the
ticket thru normal RT navigation? or thru a link? Your
Good morning. Built a new 3.8.0 install on Debian and
have run into a problem getting WebExternalAuth to work.
Everything works with it disabled, and I can confirm that when it is
enabled that a valid REMOTE_USER is presented in the environment
variables but RT refuses to pick up
What I mean is, lets say I have a ticket 4999 and another ticket 5500,
and I was do a simple search for ticket 5010 or 5499 I get that message
as I said before. I have the rights to see all queues and groups. I am
Superuser as defined in rt.
-Original Message-
From: Kenneth Crocker
Hi Stephen,
Im waiting on the Mysql password to be able to try this search, I wasn't
involved In the install so wasn't given the password. I will try this
asap.
Cheers
-Original Message-
From: Stephen Turner [mailto:[EMAIL PROTECTED]
Sent: 23 July 2008 14:22
To: Richard Harold;
Richard,
That's odd. I just did the same thing and I can look at any ticket
before or after the one I searched for. Have you tried running an SQL
againt the ticket table in the DataBase? That should give you an idea of
what is on those tickets and help find the cause. I'm not sure how
Thanks everyone for the help on this so far. I was able to get fastcgi
compiled correctly, I think, but when I go to start Apache I get this error now:
Stopping httpd:[FAILED]
Starting httpd: httpd: Syntax error on line 210 of
I've seen this before
Will look up my notes and send them later today
Sent via BlackBerry from T-Mobile
-Original Message-
From: Sean McCreadie [EMAIL PROTECTED]
Date: Wed, 23 Jul 2008 15:51:19
To: Graeme Fowler[EMAIL PROTECTED]; rt-users@lists.bestpractical.com
Subject: Re:
Hi, it's been a while since I used RT and I'm not sure if I'm wording
this question correctly, but...
We have a decrepit ticketing system tied to a good monitoring system.
When a machine or service goes down, it creates a ticket and sends a
page and email.
I want to start using RT here, and
Hi,
On Wed, Jul 23, 2008 at 11:00 AM, Charles Duffy [EMAIL PROTECTED] wrote:
How do I stop RT replying to unknown users with the 'ticket creation
failed' message?
OK, I solved the problem by using a procmail recipe to dump all mail
coming from unknown users to a file,
rather than piping it to
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