On 1 Aug 2008, at 7:48 am, Gaurav Ghimire wrote:
> Dear all,
>
> I am to setup RT. I did some searches to see if any benchmarkings
> were done for RT as what OS had it worked fine on and with no such
> critical problems reported.
I doubt it makes very much difference what OS you use. I use
Dear all,
I am to setup RT. I did some searches to see if any benchmarkings were
done for RT as what OS had it worked fine on and with no such critical
problems reported.
For the moment I am using Ubuntu 8.04 Server just to see as how it
performs in there. Any other updates or Benchmarkings
Hi,
I've read through a bunch of emails in the list archives many of which
suggest upgrading SearchBuilder to fix bugs or improve query performance. We
are running RT 3.4.2 (yes I know it's old but we have customisations and
upgrading will take a while), and SearchBuilder 1.43.
Could we upgrade S
By default no plugins are installed and desiable @Plugins option in your config.
On Fri, Aug 1, 2008 at 3:24 AM, PF IT <[EMAIL PROTECTED]> wrote:
> I decided to go back and clean out rt3 mysql database and /opt/rt3 but I
> then noticed these errors when executing make install:
>
> cd: 1: can't cd
I decided to go back and clean out rt3 mysql database and /opt/rt3 but I
then noticed these errors when executing make install:
cd: 1: can't cd to local/html
make: [local-install] Error 2 (ignored)
cd local/html && find . -type d -name .svn -prune -o -type f
-exec /usr/bin/install -c -m 0644 {} /o
It seams like anything I do with perl or configs I can not get rid of
this error:
[Thu Jul 31 14:47:37 2008] [error] Can't call method "crit" on an
undefined value at /opt/rt3/bin/../lib/RT.pm line 579.\nCompilation
failed in require at (eval 2) line 1.\n
[Thu Jul 31 14:47:37 2008] [error] Can't l
You can try looking up Command by Mail in the archives. It can send
e-mails with the custom fields and such to be submitted as tickets. So
you could have a web front end for submission that generates an e-mail
to RT.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTEC
Ok, I went through the archives and did not really find a good or easy answer
to this question. Plus many of the posts are very old. We created an external
form for RT 3.8.0 and resides on an external site. The form works fine for
creating a ticket, except that it requires the person to log
To list,
I noticed that when selecting "Comment" on the "Modify Ticket" page,
the ticket status defaults to "open" when in the "comment" screen. I
would like the ticket status to just be what it is and not default to
"open" or anything else. Where can I make that change? Thanks.
Kenn
I'm trying to upgrade our RT instance. I was going through the
etc/initialdata and I noticed the 'Extract Subject Tag' action for
lib/RT/Action/ExtractSubjectTag.pm wasn't in the upgrade scripts for
ScripActions, also the related Scrip "On transaction, add any tags in
the transaction's subject
Works perfectly now!
Thanks!
Steve
On Jul 30, 2008, at 5:58 PM, Ruslan Zakirov wrote:
> try attached patch and see if it still happens.
>
> On Wed, Jul 30, 2008 at 7:36 PM, Steve Wills <[EMAIL PROTECTED]>
> wrote:
>> Hi,
>> I upgraded to RT 3.8 recently from 3.6.6. Now I intermittenly get
>>
Kevin,
I've had pretty good luck with privileges so far. Tell me what rights
you have set up globally, for ALL system, roles and user-defined groups.
Then tell me what groups your HR Director is in. Then tell me what
rights you have set up for all the other queues for System, roles and
Further info on this:
I tried creating (modifying) another user to add to the affected queue,
but I still get the incorrect default for the dropdown "new ticket" box
when logged in as that user..
This is becoming a show stopper, and if upgrading to 3.8 is the only
solution to fix, I need to start
Sebastian,
To what extent can they NOT do it? You didn't mention "SeeQueue" or
"ShowTicket" privileges. Can they see the ticket so they can modify it?
What exactly is happening?
Kenn
LBNL
On 7/31/2008 1:33 AM, Sebastien Termeau wrote:
> Hi RT-Users
>
> I have installed RT 3.6.7 for
Hi Gene,
Thanks for this. Works as expected. Deleted the queue specific scrip and
renamed local template same as global one. Now only one email.
Jason
On 31 Jul 2008, at 16:38, Gene LeDuc wrote:
Hi Jason,
Unless things have changed radically between 3.6.5 and 3.8, if a
global scrip is enabl
Hi Jason,
Unless things have changed radically between 3.6.5 and 3.8, if a global
scrip is enabled it will always run when the trigger conditions are met;
you can't turn a global scrip off for specific queues.
Templates work differently, though. A global template (like Autoreply) can
be overr
This issue is the result of a change from Mail::Address to
Email::Address in RT's core libraries. We're working with the authors
of Email::Address to address the issue.
jesse
On Jul 30, 2008, at 5:28 PM, Mathieu Longtin wrote:
The bug:
If you enter this in CC field of the comment or reply
Hi,
RT has global scrips that apply to all queues. Is there a way to leave
these scripts completely alone and simply to stop a global script from
running on a specific queue?
For example we have the following global scrip:-
Description:On Create Autoreply To Requestors
Condition:
Hello all,
I am using RT 3.7.6 with RTIR. I am trying to use GnuPG with RTIR and
send encrypted emails with RT. My RT_SiteConfig's for GnuPG is
as below:
Set(%GnuPG,
Enable=>1,
OutgoingMessagesFormat=>RFC,
EncryptDataInDb=>0,
);
Set(%GnuPGOptions,
homedir=> '/
Hello,
I have just migrated hardware for my RT system and I am not able to get
into the advanced view for my account. Clicking advanced doesn't really
do anything. Here is a summary of my migration (it might be a poor
migration?)
1. Cold backup of the database, copied the Oracle dbfs over, contr
Hi RT-Users
I have installed RT 3.6.7 for my company.
Everything is working fine.
I just would like to allow unprivileged requestors to change the
status of their own ticket.
In the global group right configuration tab, requestor are allowed to
- ModifyTicket
- ReplyToTicket
- ShowTicket
In the m
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