Re: [rt-users] RT38 not maintaining authentication (with RT::Authen::ExternalAuth)

Graham, We, the session has been stable for the afternoon for us anyway. So thank you for that! Cheers, David - Original Message - From: David Hobley [EMAIL PROTECTED] To: Graham Ballantyne [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Sent: Tuesday, 19 August, 2008

[rt-users] RT 3.8.x Translation - Question for German Users

Hi Together, i'm just finished with the translation for the actual rt 3.8.x. I have a global question for all german users regarding some wordings. What do you think about translation for special words like: Dashboard, Queue and Ticket. Should it be translated or should it be like it is?

Re: [rt-users] Is there a statistic that lists tickets per requestor?

Emmanuel Lacour schrieb: On Sat, Aug 16, 2008 at 11:26:04PM +0200, Rainer Duffner wrote: Hi, I'd like to have statistics that list - per queue - which requestors requested how many tickets. Is that possible? Yes, make a search for all tickets in the wanted queue on the web

Re: [rt-users] Silly question - what does the star mean in rt3.8.1?

This is so that you may bookmark a ticket. When it is activated (colored in), the ticket is bookmarked. When it is not activated (grayed out), the ticket is not bookmarked. Rainer Duffner [EMAIL PROTECTED] Sent by: [EMAIL PROTECTED] 08/18/2008 18:20 To RT Users

[rt-users] Rt 3.6 or 3.8 ?

Hi all I'm running FreeBSD, and at this moment I don't have the rt36 ports (freebsd package system). Of course I can install manually, but I'm a little stupid about CPAN (OK I think If I very want to I can install 3.8, but that's mean I don't use ports, and that s*** for maintaint uptodate all

[rt-users] solution for auto-setting values on new tickets

Greetings, I'm using RT, and use a variety of custom fields. I'd like to have the queue, and some default values for custom fields set on tickets automagically. The ideal solution for me would be to set the queue based on a lookup in some data that relates queues to email domains, or whole email

Re: [rt-users] Rt 3.6 or 3.8 ?

Albert Shih schrieb: Hi all I'm running FreeBSD, and at this moment I don't have the rt36 ports (freebsd package system). Of course I can install manually, but I'm a little stupid about CPAN (OK I think If I very want to I can install 3.8, but that's mean I don't use ports, and that s*** for

[rt-users] Problem upgrading from 3.6.1 to 3.8.1

Everything else is going just fine with the upgrade except the end result :) when I upgrade the schema I get various errors like: ERROR 1064 (42000) at line 131: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use

[rt-users] Tags

Currently tags in RT refers to the identifying info in the subject, correct? What do people think of the utility of proper tags in RT? Basically, I envision them being used to group loosely affiliated tickets, rather than creating sub-queues. Is that too laissez-faire for RT? -- Cambridge Energy

Re: [rt-users] Mandatory custom field

Monti gmail wrote: Hi, I added a new custom field named Severiy with Type Select one value and Validatione = Mandatory. I want SelfService ticktes to be filled with the mandatory new custom filed but it is not the case. New ticket could be open without providing a value for my new

[rt-users] RT LDAP Question continued

To List, I had earlier said: WE use LDAP authentication for RT. What we want to do is have the LDAP authentication code evaluate the UserID so that not only the UserID works, but also the email address AND the Employee Id can be used as well. I thought there might be a way to point some

Re: [rt-users] Rt 3.6 or 3.8 ?

Le 19/08/2008 à 17:47:25+0200, Rainer Duffner a écrit Albert Shih schrieb: You (really) want to use the FreeBSD ports-system to install all the stuff that RT requires - installing RT via ports is optional, IMO. ATM, there's also no 3.8.x port anyway. OK. Supported is probably a

Re: [rt-users] External Auth on Server with Multiple Instances

Ok, I got it working. I don't know if it's the right way, but its working. I just copied files from my existing installation into my new one. Specifically: /opt/rt3/local/plugins/RT-Authen-ExternalAuth /opt/rt3/local/lib/RT/Authen/ExternalAuth.pm /opt/rt3/local/man/auto/RT/Authen/ExternalAuth

[rt-users] RT 3.8.x port for FreeBSD?

Is there a FreeBSD port for RT 3.8.x in the works? and if so, about how soon will it be ready? thanks, tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

[rt-users] Problem with scrips and REST

I've been using RT::Client::REST to pass information form a pretty front-end form into RT, but I just noticed a few problems that I've been unable to figure out. I'm writing both rt-users, and the module author because it's not clear where the problem lies... * Tickets created with the REST

[rt-users] need help on rt-reminder script

Hi, I'm new to RT and i wanted to implement Ticket Reminder on our system using http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind script. Which supports multiple Queues, but I get this error message when i run the script: [crit]: Can't locate object method Config via package RT at

Re: [rt-users] Problem upgrading from 3.6.1 to 3.8.1

On Tue, 2008-08-19 at 17:29 +0200, [EMAIL PROTECTED] wrote: ALTER TABLE Templates MODIFY Content BLOB CHARACTER SET utf8 NULL DEFAULT NULL; I don't see anything wrong with that line. Panu - Don't know about your other problem, but I ran into this SQL burp in four or five different tables

Re: [rt-users] Problem with scrips and REST

Actually, the Scrip 4 error is normal, as there are no queue watchers right now. Also, this is RT 3.8 -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] need help on rt-reminder script

On Aug 19, 2008, at 6:59 PM, christopher flores wrote: I'm new to RT and i wanted to implement Ticket Reminder on our system using http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind script. Which supports multiple Queues, but I get this error message when i run the script:

Re: [rt-users] solution for auto-setting values on new tickets

Thanks Emmanuel, This is a great help! I'm off and running. Thanks again. Andy Emmanuel Lacour wrote: On Tue, Aug 19, 2008 at 11:38:35AM -0400, Andrew Libby wrote: Greetings, I'm using RT, and use a variety of custom fields. I'd like to have the queue, and some default values for

Re: [rt-users] Rt3.8 package for debian

Andrew Ruthven [EMAIL PROTECTED] writes: I've built some RT 3.8.1rc5 packages which I've been using on Lenny. deb http://debian.etc.gen.nz lenny rt There is a missing Recommends for libgraphviz-perl. Also, I'd appreciate copies of the .dsc and .diff.gz.