Hi all
Stupid question from newbie (total newbie)...
When one of my user send me a question, I want create a new ticket (using
RT 3.6.x).
But I don't want the automatic creation because of spam problems. So what
I'm thinking is to just bounce the mail I received to a special address.
They are
Hello together,
I am encountering the Data Corruption mentioned below here with 3.8.1 and IE 7.
I have followed UPGRADING.mysql precicly. The installation I am using has been
upgraded from 3.8.0.
Mit freundlichen Grüßen,
Torben Nehmer
---
Torben Nehmer
Diplom Informatiker (FH)
Business
You can absolutely use postfix and MySQL. What specific problems are you
having?
-Chris
On Sat, Sep 20, 2008 at 2:35 AM, abhishek jain
[EMAIL PROTECTED]wrote:
Hello friends,I am using postfix with mysql (Virtual users). Can i still
use RT , i cannot figure how?
Pl. help me,
--
Thanks and
On Mon, 22 Sep 2008 22:16:01 -0400, Jerrad Pierce
[EMAIL PROTECTED] wrote:
Is there any way to overcome the immutable nature of a ticket's
created attribute?
I'm trying to import some old data, but would really prefer to not
lose information such
as when a ticket was *really* created. I
Hello All,
while looking for another issue, I found a post to this list showing how to
resolve Ruslans first point
Ruslan Zakirov-2 wrote:
Yes, it works. People can use email to reply to a ticket, but only
when they get some notification from RT or know ticket id.
Notifications are
Hi,
I have a problem during RT 3.8.1 install.
Database PostgreSQL 8.3.0.
Centos 5.2 x86_64.
Everything is going well until that:
-cut-
[EMAIL PROTECTED] rt]# make initialize-database
/usr/bin/perl sbin/rt-setup-database --action init --dba postgres
In order to create or update your RT
Hi all,
I am trying to set up RT to be used more like an in-house ticket tracking
system (a-la Remedy etc..) without so much tying it into email sending and
receiving.. what would be the easiest way to (if possible) eliminate most of
the email functionality from RT and use it simply as a
I'm using RT 3.8.1 on Debian etch.
On the Settings page, I see Email delivery [Use system default (...)].
How do I change that system default?
[Aside: I can't find anything about email delivery options in
RT_Config.pm or the wiki or a quick google of lists.fsck.com. You know,
RT could really
Kevin Murphy wrote:
On the Settings page, I see Email delivery [Use system default (...)].
How do I change that system default?
Answering my own question:
Add this to RT_SiteConfig.pm (indirectly if you do it the Debian
package's way):
Set($EmailFrequency, 'Suspended');
(and reload
Bartosz Cisek pisze:
Hi,
I have a problem during RT 3.8.1 install.
Database PostgreSQL 8.3.0.
Centos 5.2 x86_64.
Fixed. I forgot to remove
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Vendor.pm from previous install.
--
Bartosz Cisek bartosz.cisek [at] pwr.wroc.pl
tel.: +48 71 320 45 60
Les,
You might want to try and change the way you Watch a queue. I would
have 1 person be the AdminCC' for the queue and grant this person all
sorts of rights when it comes to managing the queue. Then I would create
a group called Queuename-Support and grant this group all the
On Mon 22.Sep'08 at 22:16:01 -0400, Jerrad Pierce wrote:
Is there any way to overcome the immutable nature of a ticket's
created attribute?
I'm trying to import some old data, but would really prefer to not
lose information such
as when a ticket was *really* created. I know I could kludge
Richard,
Actually, I've NEVER been able to resolve a parent ticket without all
the children tickets being resolved first. Because of the way the LINKS
table works, I can have a child ticket ALSO be a DependedOnBy ticket
as well, although I'm not sure that is required. I even remember
Gabriel,
Navigate thus: Configuration-Global-Scrips. You can either check the
delete box for each scrip OR you can go into each scrip individually and
change the Stage to disabled. Either method will stop the emails.
Regardless of privileges (like Watch, etc) if there is no
Les,
I forgot, you can add a requirement that the Owner be Nobody on the
Notify CC scrip for new tickets.
Kenn
LBNL
On 9/23/2008 9:37 AM, Kenneth Crocker wrote:
Les,
You might want to try and change the way you Watch a queue. I would
have 1 person be the AdminCC' for
I pre-apologize if this is a total newbie question - but when I create a
comment or a ticket with Rich Text in the body (say I make a name blue), the
formatting does not appear when I view the ticket.
For example, I create a ticket and type CRITICAL ISSUE in all red letters
at the top of a
I can't seem to find any info anywhere about customizing
the look of RT, whether it be colors and layout, or actually
applying full-blown themes... the only thing i can think of
is to start messing with the css manually, which is not something
i really want to be doing.. any easier alternatives?
I'm going to be implementing html2mime (I've been waiting until I had
time to try to
combine it with bounce-handler... three levels of indirection offends
me), but in the
meantime I've noticed some issues with how RT still seems to be
handling the evil
that is HTML email. I received a crappy
Good afternoon!
We're running RT 3.6.6 over here, and we're having a peculiar issue
where one user cannot see her custom search results. Default searches
work fine, but anything she tweaks will show with a # of entries listed
(accurately), but no tickets actually shown.
All other users can
Ryan,
What is the information she is trying to get? If she is trying to pull
a Custom Field from tickets in the queue and she does not have
SeeCustomField for that CF, then it won't work. Permissions are part
of the checks Query goes thru for seeing data. Hope this helps.
Kenn
LBNL
Is anyone successfully using html2mime from
http://wiki.bestpractical.com/view/html2mime?
It works fine from the commandline, and there are no errors in any
log, but messages piped
through it to rt-mailgate via an alias never show up in RT. At first I
thought it was because of
MIME::Parser's file
I think RT cleans up the html for safety reasons and only displays a
subset of the html formatting (such as bold text) in the ticket display.
Emails should contain the full html though.
Does anyone know exactly what can be displayed in the ticket?
I think a feature request has been previously
Got it working as a filter http://www.postfix.org/FILTER_README.html
--
Cambridge Energy Alliance: Save money the planet
html2mime
Description: Binary data
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