Re: [rt-users] RT 3.8 - Create New ticket when a requestor send an email with a resolved ticket

2008-10-01 Thread Toby Darling
I want RT 3.8 to create a new ticket on a predefined queue when a user reply by email to a resolved ticket. The new ticket must have in the subject “Reopen:” and the new ID. An email must be sent automatically to the requestor informing the new ID. Not sure how it applies to 3.8, but

[rt-users] RT-3.8-Configure AD LDAP External authentication

2008-10-01 Thread Filipe José Silva Clemente
Hi, I have Mike Peachey external auth plugin installed in RT. Now, how do i tell RT to use it for LDAP authentication? Whats the rt_site_config variable to set? And then in what file i set the ldap server name (IP)? TIA, Filipe Portugal

[rt-users] unsubscribe

2008-10-01 Thread Sudhir Damle
unsubscribe Thanks, Sudhir Damle ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] RT-3.8-Configure AD LDAP External authentication

2008-10-01 Thread Auch, Benjamin
Everything you need is in these threads. I just got it working on 3.8.1 from these. http://wiki.bestpractical.com/view/ExternalAuth - Read the Post-Install section http://www.gossamer-threads.com/lists/rt/users/77286

Re: [rt-users] Problem with visibilty of several tickets

2008-10-01 Thread Petr Grolmus
Hi, this problem persist, but now I'm able to describe how this invisible tickets have been created. If you simetime cut and paste the part of MS Excel table (I guess openoffice calc also) and send it to RT or insert it in RT web-form of new or existing ticket (comment or reply), so since

Re: [rt-users] Problem with visibilty of several tickets

2008-10-01 Thread Emmanuel Lacour
On Wed, Oct 01, 2008 at 03:39:01PM +0200, Petr Grolmus wrote: Hi, this problem persist, but now I'm able to describe how this invisible tickets have been created. If you simetime cut and paste the part of MS Excel table (I guess openoffice calc also) and send it to RT or insert it in

Re: [rt-users] Problem with visibilty of several tickets

2008-10-01 Thread Rich Bishop
I had a similar problem, which was fixed by upgrading Text::Quoted from 2.02 to 2.05. http://lists.bestpractical.com/pipermail/rt-users/2008-May/051841.html Hope this helps, Rich ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Problem with visibilty of several tickets

2008-10-01 Thread Niko Tyni
On Wed, Oct 01, 2008 at 03:39:01PM +0200, Petr Grolmus wrote: this problem persist, but now I'm able to describe how this invisible tickets have been created. If you simetime cut and paste the part of MS Excel table (I guess openoffice calc also) and send it to RT or insert it in RT

[rt-users] Possible dumb question...be warned

2008-10-01 Thread Simon Jester
Is there a limitation on the number of queues that can be created? sklutch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] Possible dumb question...be warned

2008-10-01 Thread Gabriel Cadieux
depends, is that you or management asking? LOL :) (real answer: i have no idea, but probably, yes. and the number is most likely gargantuan for realistic purposes.) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Simon Jester Sent: Wednesday, October 01,

Re: [rt-users] Possible dumb question...be warned

2008-10-01 Thread Simon Jester
Gabriel Cadieux gcadieux at securetechnologies.ca writes: depends, is that you or management asking? LOL :) (real answer: i have no idea, but probably, yes. and the number is most likely gargantuan for realistic purposes.) I had my previous programmer tell me that there was a limitation

Re: [rt-users] Possible dumb question...be warned

2008-10-01 Thread Emmanuel Lacour
On Wed, Oct 01, 2008 at 02:45:13PM +, Simon Jester wrote: I had my previous programmer tell me that there was a limitation on the number of queues that could be created, because of programmatic reasons. I was busy with 3 other projects and just took his word for it...but later my brain

Re: [rt-users] Possible dumb question...be warned

2008-10-01 Thread Stephen Turner
On Wed, 01 Oct 2008 10:36:00 -0400, Simon Jester [EMAIL PROTECTED] wrote: Is there a limitation on the number of queues that can be created? No hard limitation, but there might be a scalability issue for some pages and drop-down lists. For example, Config-Queues gets a bit long with a

[rt-users] Error with searches: Can't find a saved search to work with

2008-10-01 Thread Auch, Benjamin
When saving a search to My Saved Searches you may receive the error: Can't find a saved search to work with Failed to create search attribute This is a permissions related problem. Make sure your group has the following rights: CreateSavedSearch EditSavedSearches LoadSavedSearch

Re: [rt-users] Bulk update in 3.8

2008-10-01 Thread Jerrad Pierce
Right. But if an array were used (may be too much work now) it'd be much clearer. Push new stuff on, and grep to simplify the interface :-P (Splice could be used in many ways, but it faces the same index dependency problems). -- Cambridge Energy Alliance: Save money the planet

Re: [rt-users] Bulk update in 3.8

2008-10-01 Thread Jesse Vincent
On Wed 1.Oct'08 at 12:02:50 -0400, Jerrad Pierce wrote: Right. But if an array were used (may be too much work now) it'd be much clearer. Push new stuff on, and grep to simplify the interface :-P As we move RT to Jifty, we get to move to Jifty::Menu. That's the way forward. (Splice could

Re: [rt-users] Mobile interface?

2008-10-01 Thread Jesse Vincent
On Tue 30.Sep'08 at 14:30:32 +0100, Gavin Henry wrote: Hi, We're on BlackBerry for mobiles here and wondered if there is a mobile interface for creating tickets logging in etc? For example, something like: I've done it for much earlier versions of RT and we're working on making it

Re: [rt-users] Possible dumb question...be warned

2008-10-01 Thread Mathieu Longtin
Make an iPhone app and sell it for 50$ bucks? Then you don't mind giving away the server, and 50$ for someone who uses RT professionally is cheap. Heck most commercial issue trackers out there run more than 100$ per seat. -- Mathieu Longtin 1-514-803-8977 On Wed, Oct 1, 2008 at 12:35 PM,

Re: [rt-users] Possible dumb question...be warned

2008-10-01 Thread Kenneth Crocker
Simon, On top of what Steve said, you had better have a REAL ROBUST infrastructure in place. We have over 115 Queues and we have a pretty good infrastructure to manage it. As SYS Admin, I would go CRAZY trying to make all the permission changes each queue Admin wants or for some

Re: [rt-users] Possible dumb question...be warned

2008-10-01 Thread Simon Jester
Kenneth Crocker KFCrocker at lbl.gov writes: What is your customer base or service? Kenn LBNL Heh, I only have to support a gang of 30, at present. In future, might even go up to 60 people. sklutch ___

Re: [rt-users] Add search to RT System's saved searches

2008-10-01 Thread Mathew
Come on now. I know we aren't the only people to have run into this. -Mathew -- Keep up with my goings on at http://feeds.feedburner.com/theillien_atom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

[rt-users] Obtaining ticket ID from rt-mailgate in Procmail

2008-10-01 Thread W. Thornton Martin
I am calling rt-mailgate from Procmail and need to capture the ticket id of the ticket it creates. The tickets are created correctly, but I need this ticket id to pass to another script in Procmail. Does anyone have an example of this? Thank you,

[rt-users] RT 3.8 - Queues user permissions

2008-10-01 Thread Filipe José Silva Clemente
Hi, I have a queue called Entrance and i want the helpdesk team to analise the ticket and then change it for the corresponding support queue. Two questions: 1 - I want helpdesk team to have permissions to change the queue ticket and so they must have Showqueues permission