I want RT 3.8 to create a new ticket on a predefined queue when a user
reply by email to a resolved ticket.
The new ticket must have in the subject “Reopen:” and the new ID. An
email must be sent automatically to the requestor informing the new ID.
Not sure how it applies to 3.8, but
Hi,
I have Mike Peachey external auth plugin installed in RT. Now, how do i tell RT
to use it for LDAP authentication? Whats the rt_site_config variable to set?
And then in what file i set the ldap server name (IP)?
TIA,
Filipe
Portugal
unsubscribe
Thanks,
Sudhir Damle
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Everything you need is in these threads. I just got it working on 3.8.1 from
these.
http://wiki.bestpractical.com/view/ExternalAuth - Read the Post-Install
section
http://www.gossamer-threads.com/lists/rt/users/77286
Hi,
this problem persist, but now I'm able to describe how this invisible
tickets have been created. If you simetime cut and paste the part of MS
Excel table (I guess openoffice calc also) and send it to RT or
insert it in RT web-form of new or existing ticket (comment or reply),
so since
On Wed, Oct 01, 2008 at 03:39:01PM +0200, Petr Grolmus wrote:
Hi,
this problem persist, but now I'm able to describe how this invisible
tickets have been created. If you simetime cut and paste the part of MS
Excel table (I guess openoffice calc also) and send it to RT or
insert it in
I had a similar problem, which was fixed by upgrading Text::Quoted from 2.02 to
2.05.
http://lists.bestpractical.com/pipermail/rt-users/2008-May/051841.html
Hope this helps,
Rich
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On Wed, Oct 01, 2008 at 03:39:01PM +0200, Petr Grolmus wrote:
this problem persist, but now I'm able to describe how this invisible
tickets have been created. If you simetime cut and paste the part of MS
Excel table (I guess openoffice calc also) and send it to RT or
insert it in RT
Is there a limitation on the number of queues that can be created?
sklutch
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depends, is that you or management asking? LOL :)
(real answer: i have no idea, but probably, yes. and the number is most
likely gargantuan for realistic purposes.)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Simon
Jester
Sent: Wednesday, October 01,
Gabriel Cadieux gcadieux at securetechnologies.ca writes:
depends, is that you or management asking? LOL :)
(real answer: i have no idea, but probably, yes. and the number is most
likely gargantuan for realistic purposes.)
I had my previous programmer tell me that there was a limitation
On Wed, Oct 01, 2008 at 02:45:13PM +, Simon Jester wrote:
I had my previous programmer tell me that there was a limitation on the
number of queues that could be created, because of programmatic reasons.
I was busy with 3 other projects and just took his word for it...but later
my brain
On Wed, 01 Oct 2008 10:36:00 -0400, Simon Jester [EMAIL PROTECTED]
wrote:
Is there a limitation on the number of queues that can be created?
No hard limitation, but there might be a scalability issue for some pages
and drop-down lists. For example, Config-Queues gets a bit long with a
When saving a search to My Saved Searches you may receive the error:
Can't find a saved search to work with Failed to create search attribute
This is a permissions related problem. Make sure your group has the
following rights:
CreateSavedSearch
EditSavedSearches
LoadSavedSearch
Right. But if an array were used (may be too much work now) it'd be
much clearer.
Push new stuff on, and grep to simplify the interface :-P
(Splice could be used in many ways, but it faces the same index
dependency problems).
--
Cambridge Energy Alliance: Save money the planet
On Wed 1.Oct'08 at 12:02:50 -0400, Jerrad Pierce wrote:
Right. But if an array were used (may be too much work now) it'd be
much clearer.
Push new stuff on, and grep to simplify the interface :-P
As we move RT to Jifty, we get to move to Jifty::Menu. That's the way
forward.
(Splice could
On Tue 30.Sep'08 at 14:30:32 +0100, Gavin Henry wrote:
Hi,
We're on BlackBerry for mobiles here and wondered if there is a mobile
interface for creating tickets logging in etc? For example, something
like:
I've done it for much earlier versions of RT and we're working on making
it
Make an iPhone app and sell it for 50$ bucks? Then you don't mind giving
away the server, and 50$ for someone who uses RT professionally is cheap.
Heck most commercial issue trackers out there run more than 100$ per seat.
--
Mathieu Longtin
1-514-803-8977
On Wed, Oct 1, 2008 at 12:35 PM,
Simon,
On top of what Steve said, you had better have a REAL ROBUST
infrastructure in place. We have over 115 Queues and we have a pretty
good infrastructure to manage it. As SYS Admin, I would go CRAZY trying
to make all the permission changes each queue Admin wants or for some
Kenneth Crocker KFCrocker at lbl.gov writes:
What is your customer base or service?
Kenn
LBNL
Heh, I only have to support a gang of 30, at present. In future, might even go
up to 60 people.
sklutch
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Community help:
I am calling rt-mailgate from Procmail and need to capture the ticket id
of the ticket it creates. The tickets are created correctly, but I need
this ticket id to pass to another script in Procmail.
Does anyone have an example of this?
Thank you,
Hi,
I have a queue called Entrance and i want the helpdesk team to analise the
ticket and then change it for the corresponding support queue.
Two questions:
1 - I want helpdesk team to have permissions to change the queue
ticket and so they must have Showqueues permission
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