On Tue 7.Oct'08 at 20:01:52 -0400, David Anderson wrote:
>When I create a query and select to view a chart of it, I can select a
>drop down with a list of group by fields that allows me to organize my
>chart. Does anyone know how I would go about adding additional Group by
>option
Hi,
I am struggling for installing RT on a linux box.
During the installation its not able to find all the dependencies. the
following 2 are missing and i am unable to find it on the net.
Time-Parseclate
Mail-mimer
Any help would be appreciated.
~Amit
___
Hi Rene,
brauch mal dringend hilfe vom perlguru. ich möchte was abfrage und zwar
wenn ich im subject akut *nicht* drinnen steht dann solls zutreffen
$self->TicketObj->Subject !=~ /[A|a]kut: / --> tut nicht
$self->TicketObj->Subject !~ /[A|a]kut: / --> tut nicht
wie muss das denn richtig heiss
Hi,
>> > if ($self->TransactionObj->Type eq "Create" &&
>> > ($self->TicketObj->Subject !=~ /[P|p]roje[c|k]t: / ||
>> > $self->TicketObj->Subject !=~/[A|a]kut: / ) )
>
> I'm pretty sure that && is a higher precedence than ||, so the result
> without parentheses would be the same as ( ( A
Hi,
I am using RT-Authen-ExternalAuth-0.05 and all is generally good.
Our users are in OpenLDAP which looks something like the following.
dc=ourdomain,dc=ie
ou=Users
ou=Students
ou=50
uid=501..
uid=502...
sorry, the german mail was not meant for the mailinglist *args*
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Vorstand/Board of Management:
Dr. Bernd Finkbeiner, Dr. Florian Geyer,
Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech
Vorsitzender des Aufsichtsrats/
Chairman of the Supervisory Board:
Prof. Dr. Hanns Ruder
Sitz/Registered O
Hi,
has anyone a scrip or an idea how my condition for the following
situation has to be written?
My customfield called "CFA" has for example the value "value1" and
"value2". The value is currently set to "value1". I now want my scrip to
check wheather the value has changed and to which value
I applied the following (sql.queries output) to our RT database (mysql
4.1.18) and now my e-mail templates only list a single character. It
appears to be the first character of the template. Like S or R.
ALTER DATABASE rt3 DEFAULT CHARACTER SET utf8;
ALTER TABLE ACL DEFAULT CHARACTER SET utf8;
ALT
> ALTER TABLE Templates MODIFY Content CHAR NULL DEFAULT NULL;
> ALTER TABLE Templates MODIFY Content BLOB NULL DEFAULT NULL;
I think this is the problem. I had the same happening to me.
Ole Graig told me the following:
--- cut ---
the sql.queries file
that I got out of running "etc/upgrade/sch
Thanks I will check this. As it appears that my templates are hosed, could you
send me a copy of the "Content" for one of your templates, say Autoreply? I
pulled the data from initialdata, but rt.log spits an error:
Template parsing error: Can't find string terminator "'" anywhere
befor
Hi all,
We're experiencing an issue with RT 3.6.1 wherein loading merged tickets
results in severe performance degredation, e.g. 100 - 300 seconds per
ticket. After 30 seconds, Apache gives up on the FastCGI script and
generates a 500. This problem has been documented and referenced in
several p
On 17 Oct 2008, at 16:39, Damon Miller wrote:
> Hi all,
>
> We're experiencing an issue with RT 3.6.1 wherein loading merged
> tickets
> results in severe performance degredation, e.g. 100 - 300 seconds per
> ticket. After 30 seconds, Apache gives up on the FastCGI script and
> generates a 500
Hi Violetta,
Try this:
if ( $self->TransactionObj->Type eq "Create" &&
! ( $self->TicketObj->Subject =~ /proje[c|k]t: /i ||
$self->TicketObj->Subject =~ /akut: /i ) )
Regards,
Gene
At 02:59 AM 10/17/2008, Violetta Wawryk wrote:
>Hi,
>
> >> > if ($self->TransactionObj->Type eq "Cr
This is getting very frustrating. I've completely re-installed a fresh
RT and database following the instructions at
http://wiki.bestpractical.com/view/RHEL4InstallGuide exactly. The only
exception is I'm using Module::Build 0.30 from cpan instead of the old
perl-Module-Build-0.2612-1.rhel4.noarch.
Install Scalar::util from cpan and not from RPM. RedHat's RPM install
is broken.
scollins wrote:
> This is getting very frustrating. I've completely re-installed a fresh
> RT and database following the instructions at
> http://wiki.bestpractical.com/view/RHEL4InstallGuide exactly. The only
> ex
I've managed to get the templates working, but e-mail does not appear to be
generating on certain scrips and queues. I am seeing this in the log:
[Fri Oct 17 17:15:13 2008] [debug]: Working on mailfield Bcc; recipients are
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:640)
[Fri Oct 17 17:15:13 20
The install wiki doesn't say to install that via rpm and I don't. I
double checked and it is in fact installed via cpan. I force
re-installed to be sure:
Scalar::Util is up to date (1.19).
500 errors still happening. Any other ideas?
-steven
On Fri, 2008-10-17 at 12:33 -0400, Drew Barnes wrote
Hi ;
Using rt-3.6.3
Is there a bug in using:
./rt edit ticket/$tid add cc="[EMAIL PROTECTED]"
or am i doing something wrong, I get back # Syntax error. and the
ticket detail (as if show ticket) ;
the add seems not to work with anything add bcc or add CF- do not work
either ??
Similar the del
I've searched around for this, but I'm not sure I am searching the right
keywords. Here is what we would like to do:
We have a scrip that runs when someone changes a custom field to a
particular value. That triggers an e-mail to be sent based on a
template. I figured out how to include the v
You probably want the creator of the transaction:
$self->TransactionObj->CreatorObj->RealName
At 10:59 AM 10/17/2008, Helmuth Ramirez wrote:
>Content-class: urn:content-classes:message
>Content-Type: multipart/alternative;
> boundary="_=_NextPart_001_01C93082.0B746043"
>
>Ive searche
Hi,
How can I in RT 3.8 change the ticket line color to red in the view, if the
ticket is opened for about a week?
TIA,
Filipe
Portugal
smime.p7s
Description: S/MIME cryptographic signature
___
http://lists.bestpractical.com/cgi-bin/mai
Violetta,
Try something like this:
# condition execution on value of CF "CFA"
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
if ($trans->Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->
Timothy,
There could be a couple reasons for this. For example, if the scrip
action is "Notify Others" and you only have Watcher CC's, then they
don't get included. There is a distinction between "Watcher" CC's,
Others (added CC's at the time of clicking "Update" when in Reply) and
al
Helmuth,
Or "my $whomever = $self->TransactionObj->CreatorObj->Name;".You could
also get the user's ID. Hope this helps.
Kenn
LBNL
On 10/17/2008 11:06 AM, Gene LeDuc wrote:
> You probably want the creator of the transaction:
> $self->TransactionObj->CreatorObj->RealName
>
> At 10:5
Try searching list archives for segmentation faults:
http://www.gossamer-threads.com/lists/engine?list=rt;do=search_results;search_forum=forum_3;search_string=segmentation%20fault;search_type=AND&sb=post_time
Could also be Text::Quoted needs re-install. I also see some mysql
possibilities in the
Mark,
Thanks very much for your quick reply. I updated our config file as
suggested but either the 'native' socket type isn't supported in Perl
5.8.5 on Linux or I'm doing something wrong. Here's what happened when
I started the FastCGI handler from the command-line:
Invalid argument passed to
You just need to upgrade your Sys::Syslog version.
should be fine after that.
- Mark
On 17 Oct 2008, at 19:57, Damon Miller wrote:
> Mark,
>
> Thanks very much for your quick reply. I updated our config file as
> suggested but either the 'native' socket type isn't supported in Perl
> 5.8.5 on
Yes, I had already tried re-installing Text::Quoted as I had been
searching for an answer in the user list long before posting to it.
Seems there are a lot of similar issues but nothing exactly like mine.
It's either my system or the RT version I'm using (3.8.1) and it's not
easy to eliminate eithe
Thanks Gene,
Although I'm clearing doing something wrong. I am putting the following
in my template:
Updated by: $self->TransactionObj->CreatorObj->RealName
But the name doesn't show up, just the line I put in the template :(
Thanks
-Original Message-
From: Gene LeDuc [mailto:[EMAIL PR
Helmuth,
Try this:
Updated by: {$Ticket->CreatorObj->Name} OR
Updated by: {$Ticket->CreatorObj->RealName}
Kenn
LBNL
On 10/17/2008 12:58 PM, Helmuth Ramirez wrote:
> Thanks Gene,
> Although I'm clearing doing something wrong. I am putting the following
> in my template:
>
> Updated
Put curly braces around the perl stuff:
Updated by: {$self->TransactionObj->CreatorObj->RealName}
At 12:58 PM 10/17/2008, Helmuth Ramirez wrote:
>Thanks Gene,
>Although I'm clearing doing something wrong. I am putting the following
>in my template:
>
>Updated by: $self->TransactionObj->CreatorO
Thank you Kenneth and Gene for your help with this! I got it to show
the name.
Cheers!
Helmuth
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Friday, October 17, 2008 4:23 PM
To: Helmuth Ramirez
Cc: Gene LeDuc; rt-users@lists.bestpractical.com
Subject: Re: [rt-
To all,
I noticed that in 3.6.x, the format required when entering the due date
for a reminder is "(/mm/dd)". Is there a way to make this the format
for other dates, like the "Due Date" for the ticket itself or for a
Custom Field? Thanks in advance.
Kenn
LBNL
___
Mathew,
I was searching for an answer to this and ran across this post. I thought
I'd chime in and say, "me too!" with a couple more details.
I'm running a new install of 3.8.1. I created a saved search and saved it
to the RT System's searches and expected to be able to see it on all other
acco
>
> Updated by: {$Ticket->CreatorObj->Name} OR
> Updated by: {$Ticket->CreatorObj->RealName}
Updated by: {$Ticket->CreatorObj->RealName || $Ticket->CreatorObj->Name }
But if you are using FriendlyFrom the the actual email would include this
too, wouldn't it?
--
Cambridge Energy Alliance: Sa
t_t
--Buck
-Original Message-
From: Golemon, Buck
Sent: Tuesday, October 14, 2008 4:25 PM
To: Golemon, Buck; RT Users List
Cc: Descamps, Gilles-Eric; Lee, Mark (SV)
Subject: RE: [rt-users] RT Upgrade 3.2.2 -> 3.8.1: HTML::Mason goes
intoinfinite loop.
Did I ask the question the wrong w
Anyone know an easy way to get ahold of the code for default scrip actions?
I'm trying to create a script like "OnCreate Notify AdminCCs" that includes
attachments (I've set the default to include links with an updated version
of
http://wiki.bestpractical.com/view/AddAttachmentLinksToMail) and se
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