On Sat, Nov 1, 2008 at 19:45, Mike Peachey [EMAIL PROTECTED] wrote:
$ svn co http://code.bestpractical.com/bps-public/RT-Authen-ExternalAuth
You can use
svn co http://code.bestpractical.com/bps-public/RT-Authen-ExternalAuth -r16700
for a stable target to point svn to.
Richard
PS: Yes,
Hello
Thanks for the fast reply ;-).
I am a newby at RT so it may sound strange, but if we do that, the users
from one company can see Tickets from another company because I have all
Support Tickets on the same Queue. I think that the solution could be to
create a Queue per customer but i don't
Hello,
finally I got the relationship charts running :-). They're silently failing
if IPC::Run::SafeHandles module is missing ...
make testdeps doesn't check for that either.
Anyway, how can I change the size of elements in the graph (larger font,
larger containers)?
Regards
Racke
I'm having trouble getting RT to work with shibboleth (
http://shibboleth.internet2.edu/
)
I've installed Shibboleth SP to the server, and am able to
authenticate with it.
I've also installed RT-Authen-Federation module (
http://search.cpan.org/dist/RT-Authen-Federation/
) which should
Is there a way that when a ticket comes in via email I can look to see if it
has some information in the subject so it will just update the already
created ticket?
Create a custom field called something like external ticket id.
Add an On Create scrip such that when email comes in from the
On Thu, 06 Nov 2008 09:45:00 -0500, Lars Kellogg-Stedman [EMAIL PROTECTED]
wrote:
Is there a way that when a ticket comes in via email I can look to see
if it
has some information in the subject so it will just update the already
created ticket?
One thing to add - try to come up with a
I'm using Asset Tracker v1.2.3 with RT v3.8.1 on Ubuntu v8.10.
In RT, when I click on Configuration, and then click on Asset Types, I
get an Apache 404 message. The problem seems to be an incorrect
hyperlink for Asset Tracker
(http://servername.domain.tld/rtAssetTracker/Admin/Types/index.html,
What is your WebPath set to in RT_(Site)Config.pm?
On Thu, Nov 6, 2008 at 11:37 AM, Jared Liebl [EMAIL PROTECTED] wrote:
I'm using Asset Tracker v1.2.3 with RT v3.8.1 on Ubuntu v8.10.
In RT, when I click on Configuration, and then click on Asset Types, I
get an Apache 404 message. The
Michael Bieniek wrote:
Hi!
In my ActiveDirectoryExplorer i must search for:
memberOf=CN=lg_rt_ticketsystem,OU=Gruppen,OU=Scanplus,DC=scanplus,DC=local
If i search for this string, i will get back the right users.
But if i show the log of rt, the ldap filter does not search for the
right
Im looking at the SLA plugin and want to find a good example
of a an SLA as part of the SiteConfig with the RT::ServiceAgreements
plugin installed.
Using RT 3.8.1 on Centos 5.2
When I try anything its bombing out, with various Perl issues, so
I would like a simple (or complex) example that
Victor,
Having all the initial requests in one queue is STILL not a problem.
For example, the customers have different ID's, therefore are different
Requestors. If you grant the ShowTicket right to the Requestor role,
instead of Everyone or Privileged or Unprivileged, then ONLY the
To List,
I have a user that wants to know if I can change RT to allow that last
Queue Selection from the New Ticket option (in the upper right hand of
the screen) to STAY as last selected until changed. Her reason is that
just because she is allowed to create tickets in 10 different
im using RT 3.8.1, and have googled this issue extensively to no avail.
specs:
RT 3.8.1 migrated from 3.4.5
mysql 5 upgraded from mysql4 with both the RT updates as well as the
UPDATE.mysql schema updates applied
apache 2.x
loading a merged ticket takes on the order of 1-2 minutes in some
To all you loving testers out there, I've been working my wedding
vegetables off trying to get a new completely refactored (and, more
importantly, working) version of RT::Authen::ExternalAuth out to you and
the first beta is now complete and attached to this e-mail.
It's also available from the
I have a user that wants to know if I can change RT to allow that
last
Queue Selection from the New Ticket option (in the upper right hand of
the screen) to STAY as last selected until changed. Her reason is that
just because she is allowed to create tickets in 10 different Queues,
I will look into this later on while doing v0.07, but IIRC the reason
for this is the broken way that AD does group membership.
For everyone else, there is a group object with CNs as members. In AD,
each member has its groups stored in its own CN as memberOf.
Having just been looking at
wedding vegetables? :D
Mike,
I'll test it ASAP, can I install over top of the old version or do I need to
remove it? what is the recommended uninstall method?
Aaron
On Thu, Nov 6, 2008 at 3:21 PM, Mike Peachey [EMAIL PROTECTED]wrote:
To all you loving testers out there, I've been working
Aaron Zuercher wrote:
wedding vegetables? :D
Yes. :)
Mike,
I'll test it ASAP, can I install over top of the old version or do I
need to remove it? what is the recommended uninstall method?
Over the top is fine. User_Vendor.pm is still there, but has been
reduced to almost nothing.
Hello all,
I have a RT 2 database which I am attempting to migrate up to RT3
using the RT2-to-RT3 migration tool found here:
http://search.cpan.org/~falcone/RT-Extension-RT2toRT3-1.26/
Basically I am looking for a way to modify data on the fly while it is
being pulled out by this tool.
I am currently performing a search on a custom field like so:
'CF.{Serial Numbers}' LIKE '655'
This obviously searches through the custom field Serial Numbers.
Unfortunately information often gets put in the wrong place and locating
it can be difficult.
Is it possible to use a wildcard (or
There is no way to use a wildcard instead of field name. Use patterns
to check input and avoid misplacing of info.
On Fri, Nov 7, 2008 at 2:38 AM, [EMAIL PROTECTED] wrote:
I am currently performing a search on a custom field like so:
'CF.{Serial Numbers}' LIKE '655'
This obviously searches
On Fri, Nov 7, 2008 at 2:16 AM, Brian Friday [EMAIL PROTECTED] wrote:
Hello all,
I have a RT 2 database which I am attempting to migrate up to RT3
using the RT2-to-RT3 migration tool found here:
http://search.cpan.org/~falcone/RT-Extension-RT2toRT3-1.26/
Basically I am looking for a way to
Ah Ha!
On Nov 6, 2008, at 4:03 PM, Ruslan Zakirov wrote:
On Fri, Nov 7, 2008 at 2:16 AM, Brian Friday
[EMAIL PROTECTED] wrote:
What I would like to do is using the RT2-to-RT3 migration tool take
the output that it is getting in preparation to dump to a file and on
the fly change the
I recently upgraded to RT 3.8.1, RT-Authen-ExternalAuth-0.06_03 and
RT-Extension-CommandByMail-0.06 from source. I was running RT 3.6.7,
installed over the top of the RT 3.6.5 debian package.
Everything looks pretty good, although I think I see that odd
performance problem with firefox on linux
Quick question: if I try the new .07_1, and get this on login (whether as root
or as a user in AD):
Undefined subroutine RT::Authen::ExternalAuth::UserExists called at
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
line 39, line 323.
Have I borked
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