Re: [rt-users] User Stats in a Queue??

Hi Erik, Matt, some additional information. I mentioned in my last mail the call like this: <& /Elements/OwnerSummary, cache => 'quick_search_queues', queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists $unwanted->{$_->Name} }, conditions => [ {cond => "Status = 'new'",

Re: [rt-users] Recursive Group Rights?

On Fri 21.Nov'08 at 11:54:11 -0800, Paul Hirose wrote: > I'm trying to get recursive group rights, and I'm missing something :) > > RT-3.8.1, mostly default settings for now. > I create Queue: queue1, and Group: groupa. I also create Group: groupb. > I make User: alice and put that person in

[rt-users] A possibly silly question about debugging local customizations.

Hi all, I'm struggling to figure something out. When a modification is dropped into the local tree and it causes breakage such that the mason handler can't even get going, how do I debug it? I don't see it as stderr going to Apache and it's not going to syslog, either. Less catastrophic errors

[rt-users] rtbounce-handler

Is anyone using http://wiki.bestpractical.com/view/RtBounceHandler? It looks potentially useful, even if the module it relies upon has received only a bad review... Unfortunately, the script seems to use some non- existent API; Can't call method "as_string" on an undefined value at line 41 -- Camb

Re: [rt-users] Right could not be revoked

It's been reported once, but there is no solution as other developers and I can not reproduce the problem. The only option I see is to delete record(s) from ACL table. The only inconsistent data you can leave there are invalid delegations, but it's possible to clean them too. Delegations in the sam

Re: [rt-users] Notification to new owner when case "take"

NotifyActor On Sat, Nov 22, 2008 at 1:46 AM, JohannS <[EMAIL PROTECTED]> wrote: > Hi. We have RT 3.8.6 currently installed. I am trying to setup a script that > will notify the owner who just click the button "take", to assign the case > to themselves. The normal script of condition "on create" or

[rt-users] OnMerge Issues

Hi, We just recently upgraded our RT from 3.6.5 to 3.8.0. On 3.6.5 we had a scrip which would send an email to notify the owner of a ticket in the event that someone merged another ticket within it. Unfortunately since the upgrade to 3.8.0 this no longer works. The custom condition I used to us