Re: [rt-users] Cosmetic Issues 3.8 - WYSIWYG, Round corners, FCKeditor not showing

Kevin Falcone wrote: On Nov 12, 2008, at 4:00 PM, Scott Golby wrote: 1. Entering text in the WYSIWYG editor looks fine, I make the font big, change the color to Red - but when you view the ticket history it just shows as all the same size/font, is gone, Red color is gone. (it is there i

Re: [rt-users] "RT at a glance" copy to multiple users

Hello! On Di, 2008-11-25 at 15:01 +0100, Bjoern Schulz wrote: > is there a way to copy the configuration of "RT at a glance" from one > user to another. I suppose I found the settings in the database, in the table Attributes the records where Name="Pref-HomepageSettings" you will find in the col

[rt-users] Add custom fields

Hello, I'm trying to add a custom field in the file "Quick Create", but the CF is a combobox which was created in the user interface. Do you know how I could do it?? Thanks a lot! ALBERTO VILLANUEVA VAL Consultor Altran ParqueEmpresarial

Re: [rt-users] Add custom fields

I have tried the next, but the code is the same that it’s in the file “Create.html” <& /Ticket/Elements/EditCustomFields, QueueObj => $QueueObj &> % if ($TxnCFs->Count) { % while (my $CF = $TxnCFs->Next()) { <% $CF->Name %>: <& /Elements/EditCustomField, CustomField => $CF, NameP

Re: [rt-users] Gnupg interaction with speedycgi in RT 3.8.1

On Mon, Nov 24, 2008 at 11:23:55PM +0300, Ruslan Zakirov wrote: > On Mon, Nov 24, 2008 at 9:48 PM, Niko Tyni > <[EMAIL PROTECTED]> wrote: > > On Wed, Nov 19, 2008 at 07:45:35PM +, Dominic Hargreaves wrote: > > > >> I can easily imagine that gnupg tickles some file descriptor bug > >> somewhere

Re: [rt-users] Forking a ticket

Roedel, Mark wrote: > If this is still on anybody's radar, I've finally gotten around to > packaging the callbacks and related pages referred to below into a > plugin for RT 3.8.x, and it's currently available for download from > > Thanks, I just tried it and it works for me. One little thing th

Re: [rt-users] Cosmetic Issues 3.8 - WYSIWYG, Round corners, FCKeditor not showing

On Nov 26, 2008, at 3:04 AM, [EMAIL PROTECTED] wrote: > Kevin Falcone wrote: >> >> On Nov 12, 2008, at 4:00 PM, Scott Golby wrote: >> >>> 1. Entering text in the WYSIWYG editor looks fine, I make the font >>> big, >>> change the color to Red - but when you view the ticket history it >>> just >>

Re: [rt-users] backslash url gives system error

On my production box (3.6.5), the backslash just returns a blank page with Not Found The requested URL /\ was not found on this server. On my dev box (3.8.1) I get the side menu bar, top menu bars, and (in the main content area) The page you requested could not be found Please check the URL an

[rt-users] Including RTFM articles in RT replies when WYSIWYG editor enabled

I have a slight problem including RTFM articles in a ticket reply when WYSIWYG editor is enabled. Everything looks like and it adds the text to the reply, but when it sends it truncates the text, sends a partial email and records the corrupt message. There are also spaces inserted midway into w

Re: [rt-users] Forking a ticket

-Original Message- From: Joop [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 26, 2008 5:14 AM To: Roedel, Mark Cc: RT Users Subject: Re: [rt-users] Forking a ticket >> If this is still on anybody's radar, I've finally gotten around to >> packaging the callbacks and related pages refe

Re: [rt-users] Notify Owner on Steal

Hi, I have been away from the lists for a few years. I just got RT 3.8.1 up and running, and we are switching over from 1.0.7 (!). I miss a function from 1.0.7 where, when a ticket was stolen, the old owner would get an email. I found the archive here: http://www.gossamer-threads.com/lists/rt/u

[rt-users] Self Service - missing ticket description box

Hi, I have a customer with IE6 and tries to open a ticket using self service. he gets the new ticket page but the description box where the user needs to write the ticket description is missing. any ideas? ___ http://lists.bestpractical.com/cgi-bin/mail

[rt-users] Search for Requestor when opening a new ticket

I'm evaluating rt3 to replace our current helpdesk software. So far I like everything I see, but I have one question. We still have a lot of our end-users call into our department to enter a help call. Since there are over 600 of them, we don't have all their email addresses memorized and the

Re: [rt-users] Search for Requestor when opening a new ticket

You could probably work something up with RTx::EmailCompletion http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.05/lib/RTx/EmailCompletion.pm -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mail

Re: [rt-users] Notify Owner on Steal

http://wiki.bestpractical.com/view/OnStealEnhanced On Wed, Nov 26, 2008 at 5:33 PM, Derek Cunningham <[EMAIL PROTECTED]> wrote: > Hi, > I have been away from the lists for a few years. I just got RT 3.8.1 up and > running, and we are switching over from 1.0.7 (!). I miss a function from > 1.0.7

Re: [rt-users] Forward function in 3.8.1

I think ForwardFromUser config option might help. If it's not then I don't get what exactly you want. On Wed, Nov 26, 2008 at 8:56 AM, Carolyn Fairman <[EMAIL PROTECTED]> wrote: > I'm fresh from a successful upgrade to 3.8.1. > > One thing users asked for was to be able to forward out of RT. When

[rt-users] Cannot Resolve and Delete from Queue

Everyone We have 3 different queues setup in our RT environment. Each queue receives emails from a mailbox we have setup and imports that email into RT. We can "Take" and "Assign" ownership to all queues. But we have one queue that will not allow us to change the status of a ticket to "Resolv

Re: [rt-users] Forward function in 3.8.1

On Wed, Nov 26, 2008 at 13:13, Ruslan Zakirov <[EMAIL PROTECTED]> wrote: > On Wed, Nov 26, 2008 at 8:56 AM, Carolyn Fairman > <[EMAIL PROTECTED]> wrote: >>> This is forward of transaction #66135 of a ticket #4081 >> >> Then a mime-attachment.eml > I think ForwardFromUser config option might help. I

Re: [rt-users] Migrating RT Ticket data only to new RT installation

Hello Cassandra, I am facing a similar situation and the solution I came up with was to identify the changes in the database specifically and use the RT2-to-RT3 migration script to back out the changes on the fly. In our instance priority was set to a word rather than a numeric value. So after dig

Re: [rt-users] Cosmetic Issues 3.8 - WYSIWYG, Round corners, FCKeditor not showing

Kevin Falcone wrote: On Nov 26, 2008, at 3:04 AM, [EMAIL PROTECTED] wrote: Kevin Falcone wrote: On Nov 12, 2008, at 4:00 PM, Scott Golby wrote: 1. Entering text in the WYSIWYG editor looks fine, I make the font big, change the color to Red - but when you view the ticket histor

[rt-users] RT3 Access Denied DB Error on Install

Hi, I'm working on installing Request Tracker 3.8.1 in order to test it out for our department, however I am running into an error that I've been unable to find a solution to. I have tried the wiki, etc with no success. I have a fresh Debian Etch install. I've ran make fixdeps and have all o

[rt-users] import users using csv file

Is it possible to import our user information from our current helpdesk software over to RT? I can get the required fields into a CSV no problem, but it importing them directly into the 'Users' all that needs to happen? Troy Brown IT Manager Shawnee Library System 618-985-3711 x2021

Re: [rt-users] import users using csv file

On Wed, Nov 26, 2008 at 15:05, Troy Brown <[EMAIL PROTECTED]> wrote: > but it importing them directly into the 'Users' all that needs to happen? No, I don't think so. I'm pretty sure Principals is involved too. However, you should be able to script the rt CLI around the CSV pretty easily. -- Camb

Re: [rt-users] import users using csv file

I'm brand new to RT if you could point me in the direction of the command to use. Troy -Original Message- From: Jerrad Pierce [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 26, 2008 2:11 PM To: Troy Brown Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] import users usin

Re: [rt-users] import users using csv file

On Wed, Nov 26, 2008 at 15:25, Troy Brown <[EMAIL PROTECTED]> wrote: > I'm brand new to RT if you could point me in the direction of the command to > use. As indicated previously, the command is rt. % /opt/rt3/bin/rt help -- Cambridge Energy Alliance: Save money. Save the planet.

Re: [rt-users] Forward function in 3.8.1

Yes, that's the issue. The email content itself is often (for most mail readers staff here use) just an attachment. In some webmail clients it is ok but not in Apple Mail or Thunderbird (Windows). Carolyn (We're still undecided about the setting for ForwardFromUser actually) On Nov 26, 2

[rt-users] RT emails - Being sent from "RT" not "Some User via RT" anymore

Hey, We recently upgraded from Exchange 2003 to Exchange 2007. After we did the upgrade we noticed that responses to tickets are getting sent from "RT" instead of "Some User via RT." It worked perfectly fine in Exchange 2003, but Exchange 2007 changed something. It's basically this: User

[rt-users] ModifySelf can modify what things?

In our RT Privileged users have rights to ModifySelf via System groups permission for Privileged.When a user goes to Preferences -> About me they can change everything on this page except for Organization, which is blank. Can I set this globally and if not, how can I let users edit thi

Re: [rt-users] Search for Requestor when opening a new ticket

See also http://wiki.bestpractical.com/view/SelectRequestor -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

[rt-users] subject obfuscation problem in 3.8.1

Hello, Occasionally, the subjects on our messages become rather... repetitive. Anyone know what might be causing it, and how to fix it? Initial Subject: River City Condos/Kim Br/10 Rodgers street, [CEA Residences #931] Becomes: River City Condos/Kim B/10 Rodgers street, [CEA Residences #931]

Re: [rt-users] backslash url gives system error

On Wed 26.Nov'08 at 9:00:15 -0500, Drew Barnes wrote: > On my production box (3.6.5), the backslash just returns a blank page with > > Not Found > The requested URL /\ was not found on this server. > That's because you have apache matching specific files rather than "everything under /" pg

Re: [rt-users] import users using csv file

And a 3rd and final option, if someone still has a copy (the Internet Archive doesn't) from wiki Contributions page rt-batch-add-users - command line tool to add a batch of RT users based on data of a csv file. Sorry for the multiple messag

Re: [rt-users] import users using csv file

Forbidden You don't have permission to access /rt-batch-add-users.txt on this server. :( M. Jerrad Pierce wrote: > And a 3rd and final option, if someone still has a copy (the Internet > Archive doesn't) > from wiki Contributions page > > rt-batch-add-users