On Wed, Jan 14, 2009 at 07:57:23PM +, Gavin Henry wrote:
Hi All,
I'm just wondering if an upgrade from 3.6.7 to 3.8.2 is a must have?
a should have within some month, I think yes, to stay not to far from
latest release ;)
you can look at the new features here:
hi All,
I'm new to the list.
I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04), also
hostname was changed.
Everything looks great, but Links section in a ticket. In history I
can see the changes (For example Dependency on https://), but the
Depends on: field is empty.
Hi everyone,
i have a quick question regarding upgrading from 3.6.7 to the latest
version. In the readme file it says i should use a fresh directory, does
this mean do the installation in a new directory and change the apache hosts
file to point to that? Can i keep the configuration files of the
George Beitis wrote:
Hi everyone,
i have a quick question regarding upgrading from 3.6.7 to the latest
version. In the readme file it says i should use a fresh directory,
does this mean do the installation in a new directory and change the
apache hosts file to point to that? Can i keep the
Anybody? :S
Without any other clues, and out of curiosity, and not really
following exactly what is supposed to be the correct upgrade procedure
:P I tried the following:
run schema.mysql-4.0-4.1.pl and apply the generate SQL
go to each directory in the source under etc/upgrade and apply any
Andy Smith wrote:
Anybody? :S
Without any other clues, and out of curiosity, and not really
following exactly what is supposed to be the correct upgrade procedure
:P I tried the following:
run schema.mysql-4.0-4.1.pl and apply the generate SQL
go to each directory in the source under
Does anyone know whether you can query RT for the parameters it was
configured with? Whether this be in the installation dir or the source dir.
--
Kind Regards,
__
Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival
Mike Peachey wrote:
Does anyone know whether you can query RT for the parameters it was
configured with? Whether this be in the installation dir or the source dir.
Yes
head ./config.log
-;)
Joop
___
Joop wrote:
Mike Peachey wrote:
Does anyone know whether you can query RT for the parameters it was
configured with? Whether this be in the installation dir or the source
dir.
Yes
head ./config.log
ty
--
Kind Regards,
__
Mike Peachey,
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves
Sent: Freitag, 09. Jänner 2009 15:51
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
Hello everyone,
I'm a begginer in RT, i installed rt3.8.1, and i want to generate tickets by
email, for that i installed RT-Extension-CommandByMail0.06, all the commands
woke except those of Custom Field, to resolve this prolem i installed
ExtractCostomFieldValues, it workes for the new custom
Hi Racke,
that was the subject of my first post to the list to which no one
replied, I attempted to follow the infro in README and UPGRADING and
UPGRADING.mysql and all i got left with was an error message and a
failed upgrade :(.
My second mail was in desperation (as stated), I know
Andy,
I followed these steps, following the UPGRADING UPGRADING.mysql docs and
other messages in this list, in particular, Tim Cutts and Ruslan posts[1]:
# Set up a new RT box, install the new version of MySQL you want to use, and
install RT 3.8.1.
# Dump of your production MySQL instance, and
a should have within some month, I think yes, to stay not to far from
latest release ;)
you can look at the new features here:
http://bestpractical.typepad.com/worst_impractical/2008/07/today-were-rele.html
to see if one could be really usefull for you.
Will do thanks.
Gavin.
--
On Jan 15, 2009, at 3:42 AM, Papp Tamás wrote:
I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04),
also
hostname was changed.
Everything looks great, but Links section in a ticket. In history I
can see the changes (For example Dependency on https://), but the
Depends
On Thu, Jan 15, 2009 at 10:48 AM, sunnavy sunn...@bestpractical.com wrote:
On Jan 15, 2009, at 1:19 PM, Andrew Cobaugh wrote:
On Wed, Jan 14, 2009 at 11:44 PM, sunnavy
sunn...@bestpractical.com wrote:
Hi Andrew
maybe some tests of deps failed?
please try to use this cmd to build:
Greetings..
I am in the process of setting up an RT system for our organization.
OS - Solaris 10 (sparc) - on a sparse root zone
MTA - PostFix
User Base 100
I am still reading the docs and will do a manual installation since the
Blastwave solution
is not current.
My question
Does the RT server
On Thu, Jan 15, 2009 at 2:48 AM, sunnavy sunn...@bestpractical.com wrote:
I think I have found the DBIx-SearchBuilder problem, and I've updated our
vessel.
I set up a tmp web server for you to download the latest version:
http://fsck.com:8081/vessels/3.8.tar.gz
Sweet, it built this time. I
To get around creating a new MX record, I set up a user in the aliases
file on our actual mail server that points an address on the RT server.
Just make sure you change the correspond address on your queue to match
the outside address.
aliases file from main mail server:
#aliases brought
as the error msg said, have you tried this?
GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/
vessel_3.8.2 --skip-test
On Jan 15, 2009, at 10:18 PM, Odhiambo Washington wrote:
On Thu, Jan 15, 2009 at 10:48 AM, sunnavy
sunn...@bestpractical.com wrote:
On Jan 15, 2009, at 1:19 PM,
Kevin Falcone wrote, On 2009. 01. 15. 14:48:
On Jan 15, 2009, at 3:42 AM, Papp Tamás wrote:
I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04),
also
hostname was changed.
Everything looks great, but Links section in a ticket. In history I
can see the changes (For
On Thu, Jan 15, 2009 at 5:43 PM, sunnavy sunn...@bestpractical.com wrote:
as the error msg said, have you tried this?
GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2
--skip-test
Aah now ...
configure: creating ./config.status
config.status: creating unix-cc.mk
http://wiki.bestpractical.com/view/RenameInstance
Papp Tamas wrote:
Kevin Falcone wrote, On 2009. 01. 15. 14:48:
On Jan 15, 2009, at 3:42 AM, Papp Tamás wrote:
I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04),
also
hostname was changed.
Everything looks
Hi All,
OK I think I have a solution to my problem which I hope results in
a correctly upgrade database. The last piece of the puzzle, is what
are the content files and what do you need to do with them? Well I
guessed that you are meant to do this:
rt-setup-database --action insert
Hi Odhiambo
seems gmake can work, now try this one, with telling shipwright-
builder the right 'make' cmd:
$ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-base /
tmp/vessel_3.8.2 --skip-test
On Jan 15, 2009, at 10:48 PM, Odhiambo Washington wrote:
On Thu, Jan 15, 2009 at
Andy Smith a.sm...@ukgrid.net wrote:
Hi All,
OK I think I have a solution to my problem which I hope results in
a correctly upgrade database. The last piece of the puzzle, is what
are the content files and what do you need to do with them? Well I
guessed that you are meant to do this:
Hi James,
ok, well thats nice I managed to get to the instructions for 3.8
using a bit of guesswork :P.
The only reason Im on 3.8.1 is that it is the current ports version in
FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in
any hurry to upgrade.
Thanks for the info,
On Thu, Jan 15, 2009 at 6:28 PM, sunnavy sunn...@bestpractical.com wrote:
Hi Odhiambo
seems gmake can work, now try this one, with telling shipwright-builder the
right 'make' cmd:
$ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-base
/tmp/vessel_3.8.2 --skip-test
Now this
is there a way to do this? i have not been able to find it.
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets
On Thu, Jan 15, 2009 at 6:58 PM, Odhiambo Washington odhia...@gmail.comwrote:
On Thu, Jan 15, 2009 at 6:28 PM, sunnavy sunn...@bestpractical.comwrote:
Hi Odhiambo
seems gmake can work, now try this one, with telling shipwright-builder
the right 'make' cmd:
$ GNUMAKE=gmake
Andy Smith a.sm...@ukgrid.net wrote:
Hi James,
ok, well thats nice I managed to get to the instructions for 3.8
using a bit of guesswork :P.
The only reason Im on 3.8.1 is that it is the current ports version in
FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in
any
in your etc/RT_SiteConfig.pm
Set($MessageBoxRichText, 0);
slamp slamp wrote:
is there a way to do this? i have not been able to find it.
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Community help:
Hi James,
yes, Im not averse to compiling software from source, but actaully
having not been using it for very long (I was on various different
Unixs before) Ive been very impressed with FreeBSD ports (no probs
with Horde/IMP BTW). Much more so than Linux tools such as yum and
apt-get
hmm, seems some dists don't like gmake.
I suggest get around this by another way, i.e. cp gmake to make:
$ cd ( to home dir )
$ mkdir bin
$ cp /usr/local/bin/gmake bin/make
$ cd ( to rt dir )
$ PATH=~/bin:$PATH ./bin/shipwright-builder --install-base /tmp/
vessel_3.8.2 --skip-test
Good luck!
On
I'm running RT 3.8.1, and for people using the 3.4-compat skin, they are
seeing a big blue box that is obscuring the search criteria (Tickets
- New Search) in RT. I can provide a screenshot if this is not a
known issue.
Thanks.
-Dan
___
Drew,
Thanks for the response.. did some calling and since all of our servers
sit in Private IP space
getting the MX record for internal looks like it will not be an issue..
Charles
To get around creating a new MX record, I set up a user in the aliases
file on our actual mail server that
On Thu, Jan 15, 2009 at 2:27 PM, Andy Smith a.sm...@ukgrid.net wrote:
Hi James,
yes, Im not averse to compiling software from source, but actaully
having not been using it for very long (I was on various different
Unixs before) Ive been very impressed with FreeBSD ports (no probs
with
Hi,
We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new
Pg rt38 db and /opt/rt38 dir. All is installed and working.
What's the best way to get the tickets etc. out of the old DB, as
there's nothing listed in UPGRADING about this and I don't want
to trample on new tables etc.
I've recently migrated from RT2.0.15 to RT3.8.1.
I have a queue with certain keywords defined. In RT2, if I wanted to search a
queue with those keywords as a criteria, I would first add the queue to the
search criteria. Upon applying that, and the screen refreshed, the keywords
would be
On Thu, Jan 15, 2009 at 10:26:51PM +, Gavin Henry wrote:
We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new
Pg rt38 db and /opt/rt38 dir. All is installed and working.
What's the best way to get the tickets etc. out of the old DB, as
there's nothing listed in UPGRADING
2009/1/15 Dominic Hargreaves dominic.hargrea...@oucs.ox.ac.uk:
On Thu, Jan 15, 2009 at 10:26:51PM +, Gavin Henry wrote:
We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new
Pg rt38 db and /opt/rt38 dir. All is installed and working.
What's the best way to get the tickets
So... After many headaches, we gave up trying to convert the databases
over for the ticket information from the old system, and started from
scratch.
Now, I happen to prefer PostgreSQL as my database engine due to
historical issues I have had with MySQL... However the code appears to
have a bug
As far as I know sorting by Queue always was sorting by queue ids.
It's been changed in 3.8.1 or 3.8.2.
On Fri, Jan 16, 2009 at 2:24 AM, Cassandra L. Brockett
cbrock...@barracuda.com wrote:
So... After many headaches, we gave up trying to convert the databases
over for the ticket information
Oh, sorry, that isn't the question.
I know it's sorting by Queue id's, the problem is that RT is using the
word Queue as the OrderBy request, not queue, case is important in
this particular instance.
Regards,
Cassandra Brockett
Barracuda Networks Inc.
Tel: +1-(408)342-5653
Fax:
On Thu, Jan 15, 2009 at 7:38 PM, sunnavy sunn...@bestpractical.com wrote:
hmm, seems some dists don't like gmake.
I suggest get around this by another way, i.e. cp gmake to make:
$ cd ( to home dir )
$ mkdir bin
$ cp /usr/local/bin/gmake bin/make
$ cd ( to rt dir )
$ PATH=~/bin:$PATH
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