Hey Jesse,
thanks for the feedback, i corrected the file name to Default, i restarted
the system, cleaned the mason cache, and tried again, but i see nothing. Any
more ideas?
Thanks!
George
On Thu, Jan 29, 2009 at 4:05 PM, Jesse Vincent wrote:
>
>
>
> On Thu, Jan 29, 2009 at 10:09:25AM +0200, Ge
On jeu, 2009-01-29 at 12:34 -0500, Jesse Vincent wrote:
>
>
> On Thu, Jan 29, 2009 at 06:29:43PM +0100, Yves-Alexis Perez wrote:
> > Hi,
> >
> > I would like to ask if it sounds possible to implement some kind of
> > basic workflows in RT (3.8), especially preventing some status changes.
> >
>
Hi all,
I installed Activity Reports extension on RT3.8.1, i don't understand what
is the difference between total resolutions in "created in date range" and
total resolutions in "resolved in date range".
please help me to understand.
Thank you very much.
Hello again,
Been stuck on this since : I guess the search builder page won't make it up
to that...
Can anyone give me a hint on how to do this ?
I've looked Search/Generic.pm after working on Custom Conditions and Actions
but there is much less (any?) documentation on this : how to extend it an
Hi,
My RT instalation is working fine and retrieving emails through fetchmail.
But the last thing I need to configure is the mail sending. I have exim4
installed and it is not working to send emails when a ticket gets a answer
or a comment.
How can I configure that so that every message sended goes
Jesse Vincent wrote:
>
> On Thu, Jan 29, 2009 at 04:23:48PM -0800, Jo Rhett wrote:
>
>> Ding! Thank you for the winning answer. Wonderful.
>>
>> Any way to defeat that, other than having everyone log out and back in
>> again? I realize it's an uncommon thing...
>>
>
> Disabling that
Hello list,
After upgrading to 3.8.2 and RT::Authen::ExternalAuth 0.08, it seems
the module doesn't load. Debug level logging shows autohandler
processing logins, not the plugin. When logged into RT as the root
user and checking the Sys Config, i see:
Regexp::Common::delimited v2.106;
RT v3.8.2
Dear All
Red Hat Enterprise Linux Server release 5.3 (Tikanga) Linux version
2.6.18-92.el5
RT 3.8.0
httpd-2.2.30
mysql-server-5.0.4
mod_perl-2.0.4
perl 5.5.8
New user and this is a fresh install on a fresh OS.
I can log on ok, but this is what I get when I click on a link, for example
'Search
On Jan 30, 2009, at 12:10 PM, Rob Munsch wrote:
> Hello list,
>
> After upgrading to 3.8.2 and RT::Authen::ExternalAuth 0.08, it seems
> the module doesn't load. Debug level logging shows autohandler
> processing logins, not the plugin. When logged into RT as the root
> user and checking the Sy
Cassandra,
We found that by merely creating a new queue to act as the initial
request queue (where tickets are reviewed before approving them and
moving them to a queue where they are owned and worked on) was a lot
simpler. The privileges and Email are WAY more consistent. We wrote a
(sent this direct to Kevin, oops. Here's for the archives and my
fellow Perl novices:)
>> The first line in my SiteConfig.pm is
>>
>> Set( @Plugins, qw(RT::Authen::ExternalAuth) );
>>
>> and the rest of the config seems to be honored (the next line is the
>> Set for ECFV, frex, and that's working
On Jan 27, 2009, at 1:33 PM, Steven Kreuzer wrote:
> graphics/graphviz requires X11 to build so WITHOUT_X11 is ignored
> for that port.
So digging into the port it seems you need to enable graphviz support
with a configure option, but the current port doesn't invoke that
option. So the inc
Just in case you didn't see this in the other thread, the patch listed
here upgrades 3.8.1 to 3.8.2 and optionally removes graphviz
dependancies. This has been running for 24 hours here ;-)
http://www.freebsd.org/cgi/query-pr.cgi?pr=131167
--
Jo Rhett
Net Consonance : consonant endings by n
Hi RT Admins/Users
I want to stop attachemt received at RT, means RT is configured in a way
that it should not receive any attachment throug mails.
is there any way to configure RT in such a way.
i try to use DropAttachments like methods but attachemts are still there
i want to deny/stop/drop at
I'm curious. Is there any reason nobody has a patch which enables
dashboards in the sidebar?
The more I use RT, the more I found myself leaving a ticket I've
updated to click Home, then click the dashboard to review my open
tickets, etc. Any time I find myself doing the same operation
r
While by no means an expert, i noticed some stuff:
> In more detail, Gateway E4100 desktop with Pentium4/2.8GHz w/Hyperthreading
> enabled, 4x256MB
> Performance Metrics -
> [!!] Maximum possible memory usage: 1.2G (120% of installed RAM)
On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote:
> I'm curious. Is there any reason nobody has a patch which enables
> dashboards in the sidebar?
>
> The more I use RT, the more I found myself leaving a ticket I've
> updated to click Home, then click the dashboard to review my ope
> On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote:
>> I'm curious. Is there any reason nobody has a patch which enables
>> dashboards in the sidebar?
>>
>> The more I use RT, the more I found myself leaving a ticket I've
>> updated to click Home, then click the dashboard to review my open
On Fri, Jan 30, 2009 at 01:45:21PM -0800, Jo Rhett wrote:
> >On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote:
> >>I'm curious. Is there any reason nobody has a patch which enables
> >>dashboards in the sidebar?
> >>
> >>The more I use RT, the more I found myself leaving a ticket I've
>
> >
> > We've done some work for this for a client on 3.8, though it needs more
> > work for general availability.
>
> Would it be possible to share the work, see if we could tune it to match
> our needs?
It's not currently. I'm sorry about that. It's still very much in the
realm of "things we
On Jan 30, 2009, at 1:51 PM, Jesse Vincent wrote:
> Do you have the search results on your homepage? Are you asking to put
> the tickets found by the search in your menu sidebar?
No, just the search link itself in the sidebar.
Yes, I could put the search results in my home page, but unlike most
To all,
Is there a way in 3.8.2 to enter and store the data in the "Time"
fields in days? If not, has anyone made their own modifications to do
so? I need this one badly. It's a major requirement for my users. Thanks
in advance.
Kenn
LBNL
On Thu, Jan 29, 2009 at 08:38:12PM -0800, Cassandra L. Brockett wrote:
> Okay, I've spent about two days trying to figure this out, and to be honest,
> the documentation isn't being very helpful...
>
> I need to get basic approvals working for RT, I was using 3.6.7, and the
> upgrade to 3.8.2
Anybody able to resolve this? I have the same issue, running Centos 5.2
though, have installed graphviz. I get the same thing as Albert. Thanks in
advance for any help.
Sean
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