Jo Rhett wrote:
> Most of our tickets are created through e-mail so I didn't notice this.
>
> I just created a ticket inside RT 3.8.2 using the "New Ticket In"
> button at the top of the page and the text is unreadable when viewing
> the ticket because my paragraphs simply aren't line wrapping
RT 3.82, MySQL 5.0.67, Apache 2.2.11, Mod-Perl 2.0.4.
Is there a reasonably current compilation of recommended hints, tips,
suggestions on having a smooth running RT system? Someone mentioned a memory
leak in mod-perl and restarting Apache daily. There are many mentions of this
index or that
I run it that way in production here, I also happen to have a copy of the
machine that I use for testing major changes, etc...
I did not that 3.4 and 3.6 where horribly slow for us, but it turned out to be
a fault of the way that those revisions used the PostgreSQL backend, not RT or
the system
On Mon, 2009-02-09 at 21:55 +, Tim Cutts wrote:
> I've been following this discussion (rather belatedly) with some
> interest. One thing I haven't heard anyone discuss yet:
>
> Has anyone tried running RT in a virtual machine?
Our current production system is a VM. It currently is configur
(Que Homer Simpson) DuH!!
... I'm an idiot. Found the cause had a callback in place to
modify the statuses included in Simple Search, one of which was
"Pending-BD". Removing that status obviously confused RT ... removed
"Pending-BD" from the callback & problem is solved.
Please return
I've been following this discussion (rather belatedly) with some
interest. One thing I haven't heard anyone discuss yet:
Has anyone tried running RT in a virtual machine? I'm about to move
our RT 3.4.2 server onto a virtual machine. I've configured the RT VM
to be actually really quite we
Additional information:
If I check "Edit Query" for the failed Simple Search I see:
( Requestor LIKE 'davi...@comcast.net' ) AND ( Status = 'HOLD' OR
Status = 'TstBenchP1' OR Status = 'TstBenchP2' OR Status = 'new' OR
Status = 'open' OR Status = 'resolved' OR Status = 'stalled' ) AND (
Subj
Using RT 3.8.1 on a Fedora Core 6 Linux box ...
Simple Search had been working fine, now suddenly returns "0" tickets
(where a full search for the same Requestor email returns multiple
tickets) with the following errors in the logs:
Feb 9 12:44:03 Blackhole RT: Couldn't get principal for not
On Sun 8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote:
>Maybe I'm missing something really obvious...I just disabled all local
>mods just to be sure.
>
>I log in, and see RT at a Glance. I click on one of the Queue names in the
>Quick Search list. Now see a page with search
To all,
Thanks to Kristian Davies I have modifed my time entries to allow only
"Days". The data is stores "as is", which is perfect. If someone enters
"5", it is stored as "5". However, when I display a ticket, it still
shows "min" next to the time fields. How can I get the time Displa
Most of our tickets are created through e-mail so I didn't notice this.
I just created a ticket inside RT 3.8.2 using the "New Ticket In"
button at the top of the page and the text is unreadable when viewing
the ticket because my paragraphs simply aren't line wrapping. There
is a scrollbar
We use lotus notes. We have set up a mailbox for RT that gets pulled down
onto a Fedora box using Fetchmail. In RT and in the email that gets sent
to queue watchers, the body of the email appears to have the plain text
email followed by the rich text part. I've included the "view source"
output
On Mon, Feb 9, 2009 at 9:05 AM, Matt Zagrabelny wrote:
> On Sat, 2009-02-07 at 13:57 -0500, Asif Iqbal wrote:
>> Hi I am failing to run rt-crontool
>
> Did you map an rt user to a unix user under:
>
> Configuration -> Users -> Select -> (some rt user)
>
> Set 'Unix login' to 'iqbala'.
That was th
Hi All
I have a spam filter in front of my queue. So all new tickets have to
pass thru the filter before they make it to the queue.
It works fine for most of the tickets. However, once in a while one or
two spams that manage to pass through the filter
as ham and hence create tickets. It is pretty
Hi there,
Here is my problem i have been trying to install RT3.8.2 on a RedHat
server RHEL5.3.
I followed the Manual installation guide in the wiki, and when trying to
do the make testdeps or fixdeps, it says that XML::RSS is missing.
I installed it manually with the dependencies (XML::Parser)
On Sat, 2009-02-07 at 13:57 -0500, Asif Iqbal wrote:
> Hi I am failing to run rt-crontool
Did you map an rt user to a unix user under:
Configuration -> Users -> Select -> (some rt user)
Set 'Unix login' to 'iqbala'.
Cheers,
>
> (iqbala)@rt:~$ /opt/rt3/bin/rt-crontool
> No RT user found. Pleas
Hi,
The question I have is two fold,
Firstly can I change the numeric priority so that 1 is highest it would also
help if I can reduce the number to only 4 or 5.
Secondly can the numeric be change to something along the lines of Critical,
Major , Minor etc
Or equally can I add in another opti
Hi Rana,
try this out:
http://search.cpan.org/~elacour/RT-Extension-WatchedQueues-0.03/lib/RT/Extension/WatchedQueues.pm
I think it is what you are looking for.
Torsten
2009/2/8 Rana Tanveer
> Hi Everyone
>
> I am using RT 3.8.1 on Fedora 10.
>
> I need one query from you, i want to get watch
Hi Kenneth;
No, I am talking about Configuration->Groups->Select a Group to edit, at
this point you should have
Basics/Members/Group Right/User Right/History and Custom Fields (which
is missing) ...
The same for Users, when a user is selected to edit you should have
Basics /History/Membership an
Hi
I suggest you look at the slow queries on your database.
( or show processlist when resolving a ticket)
Oleg.
On Sat, 2009-02-07 at 22:19 +, Lauren, Robin wrote:
>
> Hi,
>
>
>
> We’re administering an RT 3.6.5 with MySQL ver 14.12 Distrib 5.0.51a
> for a customer. While other uses o
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