Hi all,
*Since the Queue contains mandatory fields, if these fields are not filled
(fill in the e-mail or rather empty), the ticket will not be created. Is
there a way to notify the person who sends the mail that his application has
not been created?*
Thank you,
Hi all
I'm trying to migrate from an old server to a fresh installation on a
new server.
Old server:
Debian etch
Package request-tracker3.4 Version 3.4.5
Package rtfm Version 2.0.3
MySQL 5.0
New Server:
Debian etch
Package request-tracker3.6 Version 3.6.1
RTFM
Hi Simon
Thanks for your response, it got me on the right path:
We have an RTFM class FAQ which has two custom fields. For some reason
these got disabled during the migration, all I had to do is to
reactivate them using the RT GUI and the root account.
Thanks again and best regards,
David
Hi!
On Mi, 2009-02-11 at 14:17 -0800, Jo Rhett wrote:
Okay, this is so obvious of a requirement in a ticket system that I've
been spinning in circles assuming I'm overlooking something. However,
I haven't found it, so could someone please clue me in how to do this?
I have exactly the same
That part of it looks OK to me.
I recently had a problem with a similarly-structured scrip that didn't
seem to be firing. It turned out to be because I'd left the Custom
Action Preparation Code field blank. When I put a return 1; into
that field, it started behaving as expected.
--
How do I define a condition where requestor address is 'u...@example'
com? I will use this condition to close a ticket
In chapter 6.1.3 Conditions of RT Essentials by Oreilly I see
something like this
$self-TicketObj-status eq 'deleted';
and
my $email = $self-TicketObj-RequestorAddresses[0]
On Thu, Feb 12, 2009 at 1:17 PM, Asif Iqbal vad...@gmail.com wrote:
How do I define a condition where requestor address is 'u...@example'
com? I will use this condition to close a ticket
In chapter 6.1.3 Conditions of RT Essentials by Oreilly I see
something like this
$self-TicketObj-status
Hi Torsten BrummThanks for your resopnse. but i need simple SQL query to get
watchers from RT Database.
my requirement is specific, because i am also creating monitoring script for
my RT Service.
Again i want to mention, i am using RT 3.8.1. could anyone have this query.
I read the stuff on
On Thu, Feb 12, 2009 at 2:02 PM, Asif Iqbal vad...@gmail.com wrote:
On Thu, Feb 12, 2009 at 1:17 PM, Asif Iqbal vad...@gmail.com wrote:
How do I define a condition where requestor address is 'u...@example'
com? I will use this condition to close a ticket
In chapter 6.1.3 Conditions of RT
Try this in the custom condition:
if ( $self-TicketObj-RequestorAddresses eq 'vad...@gmail.com') {
return 1;
} esle {
return 0;
}
-Ashish
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Asif Iqbal
Hello
I am trying to upgrade from 3.6.3 to 3.8 or 3.8.2. I initially tried
going to 380, using the a copy of the same database that 363 was using
in Oracle. I ran the database upgrade scripts fine, and was able to
connect to it fine and do just about everything. I say just about, as I
noticed
This patch is adapted from something Ian posted for 3.6.4 adapted for
3.8.2. Jesse, please consider adopting this for the mainline as it is
a popular question and this patch allows the person to override the
default.
--- html/autohandler_orig2009-02-12 11:31:49.0 -0800
+++
Trying to bring this back since the list is a bit more active than the
last time i asked... :-)
Anyone have success importing bugzilla data into RT 3.8.x? I have a
script from the archives, but it's from a good three years ago and the
original creator's company has been bought out by Sun.
Jesse, how would you feel about having an action which indicates an
update not by a privileged user?
Ie, Correspond and Comments would be from privileged.
Update or Response (or any other name you like) would be an update
from an unprivileged user.
This kind of change would make it easy to
On Feb 12, 2009, at 2:43 PM, Jo Rhett wrote:
This patch is adapted from something Ian posted for 3.6.4 adapted
for 3.8.2. Jesse, please consider adopting this for the mainline as
it is a popular question and this patch allows the person to
override the default.
Since 3.8 added user
I posted twice to the code.google.com site but thought this would be a
better forum to see if anyone is having the same issues that I am.
Background: we have been using RT and AT for a couple of years now and
the shredder for tickets and assets worked until the update to 3.8.x. I
am
On Feb 12, 2009, at 2:43 PM, Jo Rhett wrote:
This patch is adapted from something Ian posted for 3.6.4 adapted
for 3.8.2. Jesse, please consider adopting this for the mainline as
it is a popular question and this patch allows the person to
override the default.
On Feb 12, 2009, at 12:12 PM,
On Feb 12, 2009, at 3:19 PM, Jo Rhett wrote:
On Feb 12, 2009, at 2:43 PM, Jo Rhett wrote:
This patch is adapted from something Ian posted for 3.6.4 adapted
for 3.8.2. Jesse, please consider adopting this for the mainline as
it is a popular question and this patch allows the person to
We've been on RT 3.8.0 now since Nov. 2008. In the last couple of weeks,
whenever you try and go to the query builder screen, it causes mysqld to
take 100% of the cpu for several minutes before displaying the query
builder screen.
Any idea what could cause that all of a sudden? Some suspect
Options:
Free software: It looks like the free software I had in mind will
work. It's less sophisticated though,
and we may eventually run up against some limitations. Few people are
likely to be initially familiar
with it either, but that may or may not be a problem.
ESRI pay: $1,500 per
Long time lurker, first time poster.
Does anyone know if there's a way to make the standard Worked field on
a ticket update a Mandatory field? People are forgetting to enter their
time worked on certain projects, and it's making our project billing
process inaccurate. I know this can be done
Apologies, somehow google apps mixed up the recipients of the multiple
drafts I was composing.
--
Cambridge Energy Alliance: Save money. Save the planet.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
On Thu, Feb 12, 2009 at 15:52, Brown, Matt A. matt.br...@pearson.com wrote:
Does anyone know if there's a way to make the standard Worked field on
a ticket update a Mandatory field? People are forgetting to enter their
time worked on certain projects, and it's making our project billing
Hi All again
I have write Below Query, and is working for me, posting here for community
review and sugessions.
SELECT DISTINCT
Queues.id AS Q_ID,
Groups.id AS R_Gr_ID,
Groups.Type As Gr_Type,
CachedGroupMembers.MemberId AS RoleMember_id,
Principals.PrincipalType AS PrincipalType,
Users.Name AS
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