I used the code from the wiki page at
http://wiki.bestpractical.com/view/OnCreateAutoReplyException to stop Auto
Replies from a list of addresses. This works great as it stops autoreplies
to certain requestors.
Now, I'd like to do something something similar, but checking the To:
address instead o
Hi
We are currently running an instance of RT 3.8.1. It has been setup
to use LDAP for its authentications. For the most part people are
instructed to use the web interface to submit tickets. However some
people would prefer to use email, in addition to the web. This has been
discouraged.
This is the current blessed incarnation though:
http://search.cpan.org/dist/RT-Extension-CommandByMail/
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Community help: http
On Tue, Mar 10, 2009 at 18:19, James Hendrickson
wrote:
>
> I don't understand custom fields it seems. I have created two of them,
> they only appear as an editable field when directly creating a new
> ticket rather than having a new ticket opened via inbound email. If the
> user wants to edit the
I don't understand custom fields it seems. I have created two of them,
they only appear as an editable field when directly creating a new
ticket rather than having a new ticket opened via inbound email. If the
user wants to edit the field after ticket creation they seem to have to
click on "custom
Same thing here, iCal feeds don't work in iCal and I can't get the RSS
working properly, I figure it is some misconfiguration on my end, but
I dunno...
On Mar 10, 2009, at 9:47 AM, John Arends wrote:
> I sent a message about this last week but didn't get much of a reply.
> I'm hoping with a m
Hi Richard,
I applied the permissions recursively and that appears to have fixed it.
Many thanx, Jim
-Original Message-
From: Richard Foley [mailto:richard.fo...@rfi.net]
Sent: 09 March 2009 07:59
To: rt-users@lists.bestpractical.com
Cc: Jim Tambling; rt-us...@bestpractical.com
Subjec
If you are the requestor then RT by default will not notify you as you
completed the change. However if another user was the requestor then an
email would be sent out. The way I tested this was to email from an
external account, take ownership of the ticket and update the priority.
This then tri
Applying those queries fixed the issue where the attachments wouldn't load
properly, so thanks everyone for your help. Everything works fine it seems,
although I do get these errors:
[Tue Mar 10 20:23:07 2009] [crit]: Apache2::RequestIO::rflush: (104)
Connection reset by peer at /usr/share/perl5/
Friends,
I am an everyday user of RT, and while it takes some time to get used to
I've started to appreciate it's functionality, specially since learning
about scrips. I am, however, stuck at the moment.
What I have is a queue, where I want the requestor to know (by e-mail)
whenever the priority
On Tue, Mar 10, 2009 at 3:55 PM, Kenneth Marshall wrote:
>> absolutely nothing to me. I have no idea what a CamelCaseNameOfNewPage
...
>>
> It will create the new page but there can not be non-word characters.
> For example, I used "PostgreSQLFullText" for my page on full-text
That's camel case
I was able to fix this by editing boxes.css and changing "margin-bottom"
from 2em to 0.25em. This seems to have tightened up the space between the
boxes themselves as well, however I still think it improves the look
overall. The header ballons of each box provides enough separation
between t
On Tue, Mar 10, 2009 at 4:00 PM, Tom Lahti wrote:
> punctuation in between words. It's called camel casing because it is a
> style heavily used in the "Camel Book", which is O'Reilly's book on perl
> (which has a picture of a camel on the cover). And as you know, RT and
Sometimes, logical dedu
>> CamelCaseNameOfNewPage
"Camel Case" means to capitalize each word and leave no spaces or
punctuation in between words. It's called camel casing because it is a
style heavily used in the "Camel Book", which is O'Reilly's book on perl
(which has a picture of a camel on the cover). And as you k
On Tue, Mar 10, 2009 at 12:49:29PM -0700, Kenneth Crocker wrote:
> To all,
>
>
> I have some de-normalized views (for SQL reporting EXTERNAL to RT -
> Oracle) and a conversion program for converting Legacy ticket dat into
> RT that I want to add to the wiki. I'm not aquainted AT ALL with
To all,
I have some de-normalized views (for SQL reporting EXTERNAL to RT -
Oracle) and a conversion program for converting Legacy ticket dat into
RT that I want to add to the wiki. I'm not aquainted AT ALL with how to
do this on the RT wiki. I went to "www.bestpractical.com/rt" and cl
> I found from documentation that I wrote up on the process of migrating stuff
> that this is what I did, is this correct, or is there more that needs to be
> done?
>
> for x in /etc/request-tracker3.8/upgrade/*; do \
> for y in schema acl insert; do \
> /usr/sbin/rt-setup-database-3.
From UPGRADING.mysql:
If you're installing a new RT then you can skip this file.
If you're migrating from MySQL 4.0 to MySQL 4.1 and newer then you MUST
follow
instructions at the bottom of this file.
If you're upgrading RT from versions prior to 3.8.0 then you MUST follow
instructions below ev
I found from documentation that I wrote up on the process of migrating stuff
that this is what I did, is this correct, or is there more that needs to be
done?
for x in /etc/request-tracker3.8/upgrade/*; do \
for y in schema acl insert; do \
/usr/sbin/rt-setup-database-3.8 --action $y
Shawn Smith wrote:
> Also, Tom: Yes, binary attachments seem to be messed up. I tried opening an
> Excel spreadsheet on our current, older instance of RT and it worked, but on
> my newer instance it did not. I thought I went through the UPGRADING.mysql
> file when I originally migrated the databa
Yes I seem to be still getting the second error. There's also a new error
that's occurring:
[Tue Mar 10 18:36:25 2009] [crit]: Apache2::RequestIO::print: (104)
Connection reset by peer at /usr/share/perl5/HTML/Mason/ApacheHandler.pm
line 1034 (/usr/share/request-tracker3.8/libexec/webmux.pl:150)[
Go to this website and read the Continuous login part:
http://wiki.bestpractical.com/view/TroubleShooting
Probably can explain it 1000x better than I can, but basically its a
table issue converting from a longtext to longblob. The command below
does exactly that.
Do you still get the 2nd error?
S
Shawn Smith wrote:
> Interesting, I can't reproduce the error anymore after following your
> instructions. Thanks a lot! Would you mind offering a quick explanation as
> to why you think this fixes the problem? I'm a little confused about what
> it's doing and what it's fixing. Thanks again.
T
Interesting, I can't reproduce the error anymore after following your
instructions. Thanks a lot! Would you mind offering a quick explanation as
to why you think this fixes the problem? I'm a little confused about what
it's doing and what it's fixing. Thanks again.
On Tue, Mar 10, 2009 at 2:28
Fix for: Out of memory! Callback called exit.
First login to your mysql database
Mysql –p –u root –D rtdb
This will log you in as root(-u) in the rtdb database(-D) with a prompt for a
password(-p). Next, we want to change the session tables. Type in this exact
command when you get to the
mys
Last time I saw that on an install (not debian) it needed a good
run-through of the instructions in UPGRADING.mysql
Shawn Smith wrote:
> Hi, I've installed RT 3.8 on an Ubuntu Hardy server from the Debian
> package at
>
> http://svn.debian.org/wsvn/pkg-request-tracker/packages/request-tracker3.8
Hi, I've installed RT 3.8 on an Ubuntu Hardy server from the Debian package
at
http://svn.debian.org/wsvn/pkg-request-tracker/packages/request-tracker3.8/trunk/debian/
It works totally fine aside from the fact that it's got a significant visual
bug. Here's how it's produced:
1. Click on queue i
On Tue, Mar 10, 2009 at 11:14:09AM -0600, Marc DeTrano wrote:
> I would like to have the names of Custom Fields display in the interface
> in the preferred language of the user. I have checked the docs, and
> while there seems to be a lot of internationalization support throughout
> the system,
I would like to have the names of Custom Fields display in the interface
in the preferred language of the user. I have checked the docs, and
while there seems to be a lot of internationalization support throughout
the system, I did not see a simple way to make this happen and just
wondered if
I sent a message about this last week but didn't get much of a reply.
I'm hoping with a more descriptive subject I can get some more comments.
I am very excited about the RSS feeds and iCalendar feeds in RT 3.8.x,
but I can't get them to work reliably?. Is anyone using them? If so,
which applic
On Tue, 10 Mar 2009 10:20:51 -0430, "Eliezer E Chávez"
said:
> Just another thing, how i disable GraphViz and PGP???
To disable PGP, put this in RT_SiteConfig.pm:
Set( %GnuPG, Enable => 0);
I believe GraphViz to be a build-time option, ./configure
--without-graphviz
_
Hi Kenneth,
Thanks for your response. My scrip is indeed looking for a "create"
transaction because it should only trigger at the time of creation, and
the CF value is rather static, as it applies to the Group that the Queue
in which the ticket belongs, has rights to. I realise now that finding
th
Hi
If I have gone about posting my question the wrong way please let me know.
Should I add my RT_SiteConfig.pm file in addition to these logs? The
autoreply goes out right away, but I'm getting a lengthy delay on only the
admincc messages, and only sometimes when a user submits a new request by
ema
You hit the JACKPOT mike
Thanks!!
Just another thing, how i disable GraphViz and PGP???
Regards!
On Tue, Mar 10, 2009 at 5:03 AM, Mike Peachey wrote:
> Eliezer E Chávez wrote:
> > Mike:
> >
> > This is the debug log...
>
> Disable GraphViz and PGP.
>
> Your d_filter appears to be invalid,
Eliezer E Chávez wrote:
> Mike:
>
> This is the debug log...
Disable GraphViz and PGP.
Your d_filter appears to be invalid, an "=" would be required somewhere.
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Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
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