[rt-users] recommended max_allowed_packet value (for attachments)

Hello I am using Mysql 4.1 / RT 3.6.5. on mysql , max_allowed_packet is set to 1048576 , which causes attachements greater than 1M to fail (see in apache log): Attachment insert failed - Got a packet bigger than 'max_allowed_packet' bytes (/usr/lib/perl5/vendor_perl/5.8.8/RT/Attachment_Overlay.p

Re: [rt-users] Asset Tracker + 3.8.2 possible?

Hi Charlie, i've tried it here in my test box with the Version mentioned by todd and it works really good so far! Torsten 2009/3/16 charlie derr > Greetings, >I'm just getting started with trying to set up a test-instance of > RT. Before I possibly break what I've so far accomplished

Re: [rt-users] Send Mail Scrip problems

Maybe the $user that you use to initialize the Group Object variable is not initialized properly. I always use $RT::SystemUser instead of the CurrentUser to initialize such variables, but until now I havent really thought about it being 'bad'. Any thoughts about this? -Ashish __

Re: [rt-users] recommended max_allowed_packet value (for attachments)

On mine I have max_allowed_packet=16M It is probably overkill, but I got sick of trying to figure out exactly how big I needed to make it without losing attachments. Oleg Sladkoff wrote: > Hello > > I am using Mysql 4.1 / RT 3.6.5. > > on mysql , max_allowed_packet is set to 1048576 , which caus

[rt-users] Getting the following Error on deleting "ObjectCustomFields" table from RT d/b

Hello ..After I tried to delete the rough data which I have put Just to evaluate RT.After Deleting Users,Queues,Groups and Attachments After Deleting the data from table "ObjectCustomFields".I am getting this error while starting the RT. Can't call method "HasRight" on an undefined value at /opt/rt

Re: [rt-users] Getting the following Error on deleting "ObjectCustomFields" table from RT d/b

Re-install RT, you have removed/deleted users and groups that are part of the system .. *Roy El-hames * ISP Systems Jnaneshwar Bantanur wrote: > Hello ..After I tried to delete the rough data which I have put Just to > evaluate RT.After Deleting Users,Queues,Groups and Attachments After

[rt-users] Acces denied linking to other ticket

We are using RT 3.8.2 in this configuration: we have 3 queues, one for each workgroup, and an "incoming" queue where tickets always land (through email only). People from the three workgroups are privileged, and we have a scrip in place that moves tickets from the "incoming" queue to one of the

[rt-users] Suppressing reminders

Hi is there any way to suppress reminders until a specified time before the reminder is due? My department works a shift pattern so we create reminders owned by Nobody so whoever is on shift can see what needs to be done. As the use of RT grows the amount of reminders is getting bigger and bigger

[rt-users] Page not found Error on Fresh Install

I'm new to RT and I was trying to install it for the first time. I followed the guide located at this link http://wiki.bestpractical.com/view/DebianLennyInstallGuide and for the most part had not problems. The only problems I had were that apache wouldn't start with this line Set(@Plugins,qw(R

[rt-users] RTFM articles for unprivileged user group

Hi, According to the lib/RT/FM/Introduction.pod [1] I can make articles in RTFM accessible to unprivileged users. Is this correct? I ask this because after granting ShowArticle per class or even globaly, unprivileged users still can't see the search box. Is there any other issue that I might cons

Re: [rt-users] Acces denied linking to other ticket

Guadaagnino, I had that same problem myself. I wanted people in one queue to be able to link to tickets in another queue, but at the same time, I DIDN'T want them to have the "ModifyTicket" right to the other queue because they couldn't own it and work on it (I hate when 10 different people

Re: [rt-users] recommended max_allowed_packet value (for attachments)

Drew Barnes wrote: > On mine I have max_allowed_packet=16M > > It is probably overkill, but I got sick of trying to figure out exactly > how big I needed to make it without losing attachments. I also have max_allowed_packet = 16M. Works fine for us. -- -- Tom L

[rt-users] Help with displaying Error message

To all, I have a scrip thar re-sets the Ticket Status to "open" when a ticket is resolved and a certain CF has no value. Making the CF Mandatory is not an option as the users do NOT know what to put in it when the ticket is created and we don't want the mandatory setting to stop ticket cr

Re: [rt-users] Help with displaying Error message

Hi, I have this set up : On local/html/Ticket/Modify.html In the INIT Block : my %queues_custom = ('' => '1'); if ($queues_custom{$Ticket->QueueObj->Name}) { my @custom_results = ProcessCustomRequiredUpdates(TicketObj => $Ticket); push @results,@custom_results; } On local/lib/RT/Inter

Re: [rt-users] Help with displaying Error message

Ashish, That's a lot of code to add. I was hoping there was a simple command to use within a scrip that would issue or display an error message. However, I'll look this over and see if I can get it to work. Thanks. Kenn LBNL On 3/18/2009 12:39 PM, Potla, Ashish Bassaliel wrote: > Hi, > I

[rt-users] RTFM_TicketCreate unprivileged users cannot see Articles in RT self help portal

Sorry to bother.  I think this might be user error since I did not see much posted under this subject.  Help would be appreciated. Summary:  Installed RTFM.  I can see RTFM and add articles as privileged user.  An unprivileged user cannot see RTFM articles after enabling RTFM_TicketCreate. Have

Re: [rt-users] Getting the following Error on deleting "ObjectCustomFields" table from RT d/b

Hi, Now I am getting the following error After logging into RT Can't call method "Disabled" on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 971. Thanks and regards Jnani Jnaneshwar Bantanur wrote: > Hello ..After I tried to delete the rough data which I have put Just to > e

Re: [rt-users] Getting the following Error on deleting "ObjectCustomFields" table from RT d/b

Hi, Any buddy has database backup/How to get backup of database from best practical.Please let me know,so that I will save time of reinstalling/configuring RT. Thanks and regards Jnani Jnaneshwar Bantanur wrote: > Hi, > > Now I am getting the following error After logging into RT > > Can't cal