Hello
I am using Mysql 4.1 / RT 3.6.5.
on mysql , max_allowed_packet is set to 1048576 , which causes
attachements greater than 1M to fail (see in apache log):
Attachment insert failed - Got a packet bigger than 'max_allowed_packet'
bytes (/usr/lib/perl5/vendor_perl/5.8.8/RT/Attachment_Overlay.p
Hi Charlie,
i've tried it here in my test box with the Version mentioned by todd and it
works really good so far!
Torsten
2009/3/16 charlie derr
> Greetings,
>I'm just getting started with trying to set up a test-instance of
> RT. Before I possibly break what I've so far accomplished
Maybe the $user that you use to initialize the Group Object variable is not
initialized properly.
I always use $RT::SystemUser instead of the CurrentUser to initialize such
variables, but until now I havent really thought about it being 'bad'.
Any thoughts about this?
-Ashish
__
On mine I have max_allowed_packet=16M
It is probably overkill, but I got sick of trying to figure out exactly
how big I needed to make it without losing attachments.
Oleg Sladkoff wrote:
> Hello
>
> I am using Mysql 4.1 / RT 3.6.5.
>
> on mysql , max_allowed_packet is set to 1048576 , which caus
Hello ..After I tried to delete the rough data which I have put Just to
evaluate RT.After Deleting Users,Queues,Groups and Attachments After
Deleting the data from table "ObjectCustomFields".I am getting this
error while starting the RT.
Can't call method "HasRight" on an undefined value at
/opt/rt
Re-install RT, you have removed/deleted users and groups that are part
of the system ..
*Roy El-hames *
ISP Systems
Jnaneshwar Bantanur wrote:
> Hello ..After I tried to delete the rough data which I have put Just to
> evaluate RT.After Deleting Users,Queues,Groups and Attachments After
We are using RT 3.8.2 in this configuration: we have 3 queues, one for each
workgroup, and an "incoming" queue where tickets always land (through email
only).
People from the three workgroups are privileged, and we have a scrip in place
that moves tickets from the "incoming" queue to one of the
Hi
is there any way to suppress reminders until a specified time before the
reminder is due? My department works a shift pattern so we create
reminders owned by Nobody so whoever is on shift can see what needs to
be done. As the use of RT grows the amount of reminders is getting
bigger and bigger
I'm new to RT and I was trying to install it for the first time. I followed the
guide located at this link
http://wiki.bestpractical.com/view/DebianLennyInstallGuide and for the most
part had not problems. The only problems I had were that apache wouldn't start
with this line Set(@Plugins,qw(R
Hi,
According to the lib/RT/FM/Introduction.pod [1] I can make articles in
RTFM accessible to unprivileged users.
Is this correct?
I ask this because after granting ShowArticle per class or even
globaly, unprivileged users still can't see the search box. Is there
any other issue that I might cons
Guadaagnino,
I had that same problem myself. I wanted people in one queue to be
able to link to tickets in another queue, but at the same time, I DIDN'T
want them to have the "ModifyTicket" right to the other queue because
they couldn't own it and work on it (I hate when 10 different people
Drew Barnes wrote:
> On mine I have max_allowed_packet=16M
>
> It is probably overkill, but I got sick of trying to figure out exactly
> how big I needed to make it without losing attachments.
I also have max_allowed_packet = 16M. Works fine for us.
--
--
Tom L
To all,
I have a scrip thar re-sets the Ticket Status to "open" when a
ticket is resolved and a certain CF has no value. Making the CF
Mandatory is not an option as the users do NOT know what to put in it
when the ticket is created and we don't want the mandatory setting to
stop ticket cr
Hi,
I have this set up :
On local/html/Ticket/Modify.html
In the INIT Block :
my %queues_custom = ('' => '1');
if ($queues_custom{$Ticket->QueueObj->Name}) {
my @custom_results = ProcessCustomRequiredUpdates(TicketObj => $Ticket);
push @results,@custom_results;
}
On local/lib/RT/Inter
Ashish,
That's a lot of code to add. I was hoping there was a simple command
to use within a scrip that would issue or display an error message.
However, I'll look this over and see if I can get it to work. Thanks.
Kenn
LBNL
On 3/18/2009 12:39 PM, Potla, Ashish Bassaliel wrote:
> Hi,
> I
Sorry to bother. I think this might be user error since I did not see much
posted under this subject. Help would be appreciated.
Summary: Installed RTFM. I can see RTFM and add articles as privileged user.
An unprivileged user cannot see RTFM articles after enabling RTFM_TicketCreate.
Have
Hi,
Now I am getting the following error After logging into RT
Can't call method "Disabled" on an undefined value at
/opt/rt3/bin/../lib/RT/User_Overlay.pm line 971.
Thanks and regards
Jnani
Jnaneshwar Bantanur wrote:
> Hello ..After I tried to delete the rough data which I have put Just to
> e
Hi,
Any buddy has database backup/How to get backup of database from best
practical.Please let me know,so that I will save time of
reinstalling/configuring RT.
Thanks and regards
Jnani
Jnaneshwar Bantanur wrote:
> Hi,
>
> Now I am getting the following error After logging into RT
>
> Can't cal
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