Hello again.
I updated my system, now it's Fedora Core 10, Apache 2 and RT 3.8.2.
I tried the root/password in the login page and I still get wrong user
name or password.
Here is some issues in the ini command for the database:
[r...@jjj ~]# /usr/sbin/rt-setup-database --action init --dba root
On 3/12/09 10:45 AM, Bill Cole rtusers-20090...@billmail.scconsult.com
wrote:
Derek Cunningham wrote, On 3/12/09 8:30 AM:
Hi Bill,
I really appreciate your time and helpful answers. They have certainly
pointed me in the right direction, and I'll update the list when I have it
solved.
Hi All(first time mailer, please be gentle :-])
Ive upgraded a test box from 3.6.5 to 3.8.1 (running a
relatively old kernel for fedora core
- 2.6.26.8-57.fc8) and have hit an odd problem with the
menu tabs for Preferences. All other tabs appear
correctly.
/User/Prefs.html has
Jnaneshwar Bantanur wrote:
Hello ..After I tried to delete the rough data which I have put Just to
evaluate RT.After Deleting Users,Queues,Groups and Attachments After
Deleting the data from table ObjectCustomFields.I am getting this
Do NOT go into the database and muck around with it by
Juliano Medeiros Coimbra wrote:
[Thu Mar 19 11:19:39 2009] [error]: Password needs to be at least 66
characters long (/usr/lib/perl5/vendor_perl/5.10.0/RT/Handle.pm:796)
Password needs to be HOW long?!
Have you checked your MinPasswordLength in RT_SiteConfig.pm and/or
SiteConfig.pm (if
Hi All
I was hoping to get some feedback from users who are using RT to support
software development teams when using SCRUM approaches to planning work.
We several project teams and keeping people allocated to project for
several months at a time.
We track work based on several tasks (child)
Hi everyone,
Please is there a way to generate ticket automaticlly when i chose a value
of a custom field in an other ticket.
thank you for your help
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
hanane ourdani wrote:
Hi everyone,
Please is there a way to generate ticket automaticlly when i chose a value
of a custom field in an other ticket.
You can write a new scrip that happens on condition On Transaction and do
my $TicketObj = RT::Ticket-new( $session{'CurrentUser'} );
somewhere
Rudiger,
I'm not sure what you mean when you refer to SCRUM. However, we
ARE supporting many software applications with technical support teams
and Queues oriented for each application/team. We have 1 queue
specifically designed to act as the initial request Queue where tickets
are
Ken Crocker wrote:
Rudiger,
I'm not sure what you mean when you refer to SCRUM.
http://en.wikipedia.org/wiki/Scrum_(development)
P.S. I hate scrum :/
--
--
Tom Lahti
BIT Statement LLC
(425)251-0833 x 117
http://www.bitstatement.net/
--
Greetings all,
I'm only in the early analysis stage of trying to figure out if RT is a
good fit for us. We currently use Trac for our ticketing
system, which is workable, but not universally liked (being more of an
appropriate solution for an ongoing open-source project
than it is for
Tom,
Thanks for the link. After reading the info, I believe that RT could
/easily/ be used to promote such a process. Some terms would have to be
re-named or their meaning translated, but the overall process design is
VERY similar to what we do now in our organization. I have developed
I've done something a bit evil, and perhaps a bit useful.
Previously on the list someone asked about having a web service to RT, and I
pointed out that it already has one (a REST interface).
But what if you have an environment where REST access is difficult at
best... say, classic ASP or (egads)
Ok Thanks for your feedback.
Scrum in 5 minutes
http://www.softhouse.se/Uploades/Scrum_eng_webb.pdf
Based on what you say it seems like the following might work.
Each project/team has a BACKLOG QUEUE of stories(requirements). The
product owner regularly prioritizes them.
During the fortnightly
You'll want to look into the ExternalAuth extension for RT
(http://wiki.bestpractical.com/view/ExternalAuth). It supports login via LDAP.
- D
--
Daniel Farst
IT Support Coordinator
College of Arts and Sciences
Case Western Reserve University
--
Thursday, March
On Thu, Mar 19, 2009 at 03:01:20PM -0700, Tom Lahti wrote:
I've done something a bit evil, and perhaps a bit useful.
Previously on the list someone asked about having a web service to RT, and I
pointed out that it already has one (a REST interface).
But what if you have an environment
I'm running into a small issue with RT::Authen::ExternalAuth.
The issue I'm having is that when I post a reply to a ticket or attempt to
create a new ticket, it punts me to the login screen again. Once I've
authenticated again, it completes the task. Thing is, I was already logged into
the web
Hi All,
I just wonder as I have a suggestion from our management whether it is
possible to have a custom field which is filtered by aselection made in an
earlier select box.
For example say: I have one CF which is for Business Area and based on the
selection made here a second list will need to
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