Re: [rt-users] What happens to incoming email if apache/mysql is down?

Jerrad Pierce jpie...@cambridgeenergyalliance.org writes: If you're running postfix, and this is a concern, you can turn errors into soft-bounces for later recovery. No, because in this case Postfix hasn't got a clue that anything went wrong. Paul is correct - if you do the straightforward

Re: [rt-users] What happens to incoming email if apache/mysql is down?

On Mon 13.Apr'09 at 17:51:48 -0400, Jerrad Pierce wrote: On Mon, Apr 13, 2009 at 17:44, Paul Hirose pthir...@ucdavis.edu wrote: Incoming email to supp...@blah, which is routed via procmail to check for spam.  If it passes that, procmail does /opt/rt3/bin/rt-mailgate --queue support

Re: [rt-users] Move Ticket from Queue A to Queue B by a simple Link or Button

Hi Toby, many thanks! :-) Torsten 2009/4/9 Toby Darling darl...@ccdc.cam.ac.uk Hi Torsten Hi RT Gurus, i'm searching for a possible way to easily move a ticket from a fixed Queue A to a fixed Queue B without using the Basics Menu and Dropdown from the normal ticket editing view, i

Re: [rt-users] sort by Custom field

Hi all, I have found a solution (I hope this is enough) - add to the rt3/share/html/Elements/RT__Ticket/ColumnMap (RT 3.8.2) Test = { # name used in references attribute = ”CF.{Test}”, #

Re: [rt-users] Upgrade RT

On Tue, Nov 18, 2008 at 10:37 PM, Tim Cutts t...@sanger.ac.uk wrote: On 18 Nov 2008, at 3:27 pm, Asif Iqbal wrote: What switches did you use to dump the mysql? I see few gotcha's about using binary characters and separate dump for attachment table and stuff I haven't tested the

[rt-users] Set Time Worked via email?

Good morning/afternoon/evening :) I have some questions about the time worked field and tickets by mail. Here is a brief rundown of how tickets work after regular business hours. Call comes in and is transferred to After-hour support After-hours support has their own in-house (non-RT)

Re: [rt-users] Custom Fields Periodically not working

For these tickets I see that the scrips aren't even firing. I have other scrips with the same conditions that are firing. The condition is On Create and the stage is Transaction Create. Should the Stage be Transaction Batch instead? -Tim -Original Message- From:

Re: [rt-users] Database relocated onto alternate server

More Info: I can successfully connect through mysql command line tools, php test script and through a test perl script with the default apache2 config. This all leads me to it being something with RT's setup specifically. Once I switch back to the RT apache config RT fails to connect to the

Re: [rt-users] Database relocated onto alternate server

Ignore. Someone showed me how to turn on DBI_Trace (which I'm liking quite a bit) and, I will admit, I found a subtle password mis-type I've missed for the past few weeks of tinkering. Fix that, revert a few code changes and voila - RT works. Thanks for the help, Keith Keith A McDermott

[rt-users] unsubscribe

Keith A McDermott wrote: Ignore. Someone showed me how to turn on DBI_Trace (which I'm liking quite a bit) and, I will admit, I found a subtle password mis-type I've missed for the past few weeks of tinkering. Fix that, revert a few code changes and voila - RT works. Thanks for the

Re: [rt-users] Custom Fields Periodically not working

It appears that tickets that are created from incoming emails with attachments are the tickets that the custom fields are not working on. I see a note in the modules history that attachments were broken and fixed in a very early version. Any help appreciated at this point. Thanks, -Tim