Hi ;
Newbie in RT, I used it since 3 months for managing tickets from users only
by email. It works great.
But, I search to know how extract statistics such as time to resolv ticket,
average number of ticket per day .
Can anyone tell me if documentation exists ?
Regards ;
Aymeric
_
Hi ,
rt3 is available through EPEL repository with all dependencies...
http://wiki.bestpractical.com/view/RHELorCentOSusingEPEL
regards, Oleg.
On Sun, 2009-04-26 at 21:49 +0100, Grant Deters wrote:
> OK, got that far, has a bit of trouble with XML::RSS, however, I was
> able to pull it from the
hi,
you can use Query Builder in Tickets to get those report.
regards,
chanty
From: Aymeric Durand
To: rt-users@lists.bestpractical.com
Sent: Monday, April 27, 2009 3:34:27 PM
Subject: [rt-users] statistics
Hi ;
Newbie in RT, I used it since 3 months for m
On 24 Apr 2009, at 3:13 pm, Liviu Costea wrote:
> Hello,
>
> We recently updated our RT3 server ( RT 3.8.1 , around 20
> tickets) from Red Hat Enterprise Linux 5.1 to 5.3 (yum update). The
> new MySQL installed version is 5.0.45.
We massively sped up the Query Builder by overriding the P
RT 3.8.2
SLA 02
Dear all
I hope someone can enlighten me on this
I have set up in my RT_Siteconfig.pm the following but am not sure how to call
it when setting up a the customfield
Set(%ServiceAgreements, (
Default => 'Info',
QueueDefault => {
'General' => 'Critical',
},
Hi,
I am kind of novice in RT. Can someone please tell me how the query
builder works? When I give the arguments and click on search how does
it build the query and what all tables does it refer to Any kind of
insight on this is greatly appreciated.
Regards,
Uday
This is VERY nice to have. I will add it to the wiki so that others may
reference it in the future:
http://wiki.bestpractical.com/view/MigrateBugzillaToRT
Javier Garcia wrote:
> Hi all,
>
> I haven't seen this on the list so I will send the email again.
>
> Please find attached a short descript
Hello,
I'm setting up approvals on RT 3.8.2. I manage my tickets (incoming
requests) in FOOBAR queue. I created a queue FOOBAR_APPROVAL for
tickets needing approvals (I have a scrip/template for this queue,
when I move a ticket inside, the approvers are notified and the
approval process begins).
Yes, I got both messages... Moving on.
Next step is setting up the mysql database.
3. If you already haven't done so, set a root password for your mysql
server - from a root prompt do (make sure mysqld is running):
mysqladmin -u root password
(don't include the <> in the actual shell command
On Tue, Nov 18, 2008 at 6:33 AM, Tim Cutts wrote:
>
> On 17 Nov 2008, at 10:34 pm, Asif Iqbal wrote:
>
> Do I upgrade from RT 3.4.5 to RT 3.8.1 directly? Or there is a roadmap
>> somewhere?
>>
>
> You can do this in almost one go, yes. It's almost exactly what I'm doing
> with my production RT,
$NotifyActor is set to 0, perhaps as a cause?
Jo Rhett wrote:
> Just for clarity, I am also an admincc watcher of the queue.
>
> Anyone have any idea why admincc would be suppressed?
>
> On Apr 24, 2009, at 12:33 PM, Jo Rhett wrote:
>
>> I modified the default Script to send AdminCC mail to Adm
This is a very basic SQL question. You need to go get a good book on
SQL. I recommend the pink book. (you'll understand when you see it)
To answer your question: IS NULL not = NULL. But please don't take
my answer and fail to purchase a good book on SQL.
On Apr 24, 2009, at 11:22 PM,
Um, no... just change the field in the queue configuration. This
might be 3.8.x only, but it's dead simple in 3.8
On Apr 25, 2009, at 2:34 PM, Camron W. Fox wrote:
> Is the only way to change 'Subject: [{$rtname} #{$Ticket->id()}]' to
> 'Subject: [{$Ticket->QueueObj->Name} #{$Ticket->id
The Reminders page has checkboxes which are used to delete old
reminders. This is the same logic as used throughout all of the
pages, but apparently some users need reminders of this. The
following patch solves that problem. Please consider for 3.8.3.
--- html/Ticket/Elements/Reminders_o
The page/element for editing People mentions the checkbox for delete,
but doesn't display it consistently with other pages. It is near the
top and not italicized. This patch improves the display and makes it
consistent with other pages. Possible for 3.8.3 ?
--- html/Ticket/Elements/EditPe
To any and all,
I want to be able to display a message on my "Modify Ticket" screen
just like RT does when someone makes an error. I'd like to do it from
within a scrip. Has anyone done this and can you help me with this? Thanks.
Kenn
LBNL
___
I'm wondering if anyone has built a quick update view for RT to save us
doing this.
Imagine the default queue search (only new, open, or stalled) with only the
following columns displayed:
ID Subject Owner Status CF1
What I am hoping for is to be able to have the CF1 field displaye
On Sun, Apr 26, 2009 at 2:52 PM, slamp slamp wrote:
> people sometimes tend to put colons on their e-mail.
>
> for example,
>
> Please see below:
>
> This fails command by email. Is there a way to only define a few sets
> of objects to be parsed by command by email??
>
>
> right now we need to res
Jo Rhett wrote:
> Um, no... just change the field in the queue configuration. This
> might be 3.8.x only, but it's dead simple in 3.8
>
Unfortunately, upgrading to 3.8 is not an option.
Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu Management Services of America, Inc.
E-
Jesse I think they just want to see for a particular ticket who accessed
it and when. It would be nice if it was searchable and reportable so
another table does make sense. But I am not sure how another table
would be accessed from RT. I also liked the idea of a mutivalue custom
field. For each
Code in 3.8 is import of the branded queues extension into RT's core.
There is even script to convert old storage into the new format. I
made several tests during integration and I'm pretty sure branded
queues work with RT 3.6.
On Mon, Apr 27, 2009 at 8:18 PM, Jo Rhett wrote:
> Um, no... just ch
On Mon, Apr 27, 2009 at 11:19 AM, Asif Iqbal wrote:
>
>
> On Tue, Nov 18, 2008 at 6:33 AM, Tim Cutts wrote:
>
>>
>> On 17 Nov 2008, at 10:34 pm, Asif Iqbal wrote:
>>
>> Do I upgrade from RT 3.4.5 to RT 3.8.1 directly? Or there is a roadmap
>>> somewhere?
>>>
>>
>> You can do this in almost one
Hi,
we have RT 3.8.1 installed with mod_perl 2.0.4 on a Red Hat ES5 system, and
using Oracle as a database.
I have noticed a lot of memory leaks on the part of the apache processes. It
seems they grow by 2 to 5K for every page request against RT, and about 10K
for every email loaded by rt-mailgat
Stupid question, but I am meerly
testing this out and am not uploading this onto our domain yet. How do
I set this so it responds to http://localhost/rt
thanks
jmose...@corp.xanadoo.com wrote:
Yes, I got both messages... Moving on.
Next step is setting up the mysql database.
3. If you
Unless you are using a browser on the server itself, that isn't going to
work. More than likely you are using a remote browser.
In that case, use the IP address of the server, or better yet the FQ host
name:
http://10.10.10.10/rt/or http://server.domain.com/rt/
Obviously for the latter to w
Dear All,
How to grant user on Active Directory server as Ticket Creator?
And how to assgin them to queues?
Could you give the references.
I have not found them yet at rt documentation.
Thanks,
ns
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