Re: [rt-users] Problems with RT 3.8.2 - Apache

Hello! make: 1. grep DatabaseUser /opt/rt3/etc/RT_SiteConfig.pm 2. grep DatabasePassword /opt/rt3/etc/RT_SiteConfig.pm 3. grep DatabaseRTHost /opt/rt3/etc/RT_SiteConfig.pm and then mysql -u result_from_2 -presult_from_2 -h result_from3 I'm quite sure that this is your problem. The apache confi

Re: [rt-users] Problems with RT 3.8.2 - Apache

Eric Chatham wrote: > On Monday, May 18, 2009 15:55, Nimbius Wrote: > >> doublecheck the configuration of your database to make sure the rt_user >> and rt_pass actually exist and permit login...looks like thats where its >> failing > > rt_user is the user, and rt_pass is the password. I'm still

Re: [rt-users] Problems with RT 3.8.2 - Apache

Arthur Furlan wrote: > Eric Chatham wrote: >> On Monday, May 18, 2009 15:55, Nimbius Wrote: >> >>> doublecheck the configuration of your database to make sure the rt_user >>> and rt_pass actually exist and permit login...looks like thats where its >>> failing >> rt_user is the user, and rt_pass is

[rt-users] Display user customfields in prefs

Hello, I would like to use customfields for users. No problem for defining the fields but I see no way to make them appear on the prefs page (I have superuser rights + specific permissions to do anything with this field). I have the "Custom fields" box but nothing in it. I found this description

Re: [rt-users] Display user customfields in prefs

On May 19, 2009, at 11:48 AM, Jean-Christophe Boggio wrote: > I would like to use customfields for users. No problem for defining > the > fields but I see no way to make them appear on the prefs page (I have > superuser rights + specific permissions to do anything with this > field). > I have

Re: [rt-users] Problems with RT 3.8.2 - Apache

On Tuesday, May 19, 2009 07:22, Sven Wrote: > make: > > 1. grep DatabaseUser /opt/rt3/etc/RT_SiteConfig.pm > 2. grep DatabasePassword /opt/rt3/etc/RT_SiteConfig.pm > 3. grep DatabaseRTHost /opt/rt3/etc/RT_SiteConfig.pm > > and then > > mysql -u result_from_2 -presult_from_2 -h result_from3 > > I'm

Re: [rt-users] Problems with RT 3.8.2 - Apache

On Tue, May 19, 2009 at 7:09 PM, Eric Chatham wrote: > On Tuesday, May 19, 2009 07:22, Sven Wrote: > > > make: > > > > 1. grep DatabaseUser /opt/rt3/etc/RT_SiteConfig.pm > > 2. grep DatabasePassword /opt/rt3/etc/RT_SiteConfig.pm > > 3. grep DatabaseRTHost /opt/rt3/etc/RT_SiteConfig.pm > > > > and

[rt-users] CustomFieldValue - strip leading zeroes

I'm trying to use s/^0*// in my CF template to strip out leading 0s from a 4 to 6 digit string. Some of them don't have leading 0s, some do; sometimes they are 4-6 digits and i need all of them; sometimes they are 6 digits with one or two leading zeroes i have to get rid of. using (s/^0*//([0-9]{

Re: [rt-users] CustomFieldValue - strip leading zeroes

On Tue, May 19, 2009 at 12:19 PM, Rob Munsch wrote: > I'm trying to use s/^0*// in my CF template to strip out leading 0s from a > 4 to 6 digit string. > > Some of them don't have leading 0s, some do; sometimes they are 4-6 digits > and i need all of them; sometimes they are 6 digits with one or

[rt-users] custom field question

I am trying to figure out how to have a default value for a custom field. I have defined a custom field called billable it is a "select one value" field. I added the options for n and y in that order. How do I get the "n" to be the default option. It always has no value when the ticket is first cre

Re: [rt-users] Problems with RT 3.8.2 - Apache

On Tuesday, May 19, 2009 12:14, Odhiambo ワシントン wrote, >> Thank you all for your assistance. I tried everyone's suggestions. I >> appreciate this. The problem is still persisting though. I made sure that >> rt_user was added to my RT_SiteConfig.pm file and I even "hashed out" the >> redirec

[rt-users] any ideas why this post with php CURL not setting custom field?

Hi there, I have modified a web application to post to RT's web interface a create ticket request. The post works perfectly... the ticket get created in the right queue with the given subject and text... except that the custom field value I pass (UPC) in does not get set. Here is the CURL code:

[rt-users] Regular Authentication and ExternalAuth RT 3.8.1

Hello, It appears that after I got Apache/MySql working previously, I am unable to login with the default username/password (root/password) to the web interface. I started a new topic for this. I also tried adding settings in for ExternalAuth to the RT_SiteConfig.pm. I am getting an @INC err

Re: [rt-users] custom field question

Prescott, Here's some code I use for doing the same type of thing: # set new value for CF Work-State my $ticket = $self->TicketObj; my $cf_obj = RT::CustomField->new($RT::SystemUser); my $cf_name = "Work-State"; my $cf_value = "Ready for Implementation; $cf_obj->LoadByName( Name => $cf_nam

Re: [rt-users] apache/mason software caused connection abort

No thoughts from the crowd? -Nick ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Rei

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

I hate to bump my own thread, but I kind of need to find a fix for this extremely soon. My bosses are breathing down my neck. Thanks! On Mon, May 18, 2009 at 10:14 AM, Kage wrote: > Also sent this mail to rt-devel... > > First and foremost, I use 3.6.5 since that's what exists in Ubuntu > Hardy

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

Kage wrote: >> Essentially what happens is I can use RT for an extended period of >> time (from 1 hour to 10 hours), and eventually, it'll stop working, >> resulting in a 500 Internal Server Error. Sounds like resource exhaustion of some kind, perhaps a memory or some other type of leak in mason,

Re: [rt-users] Regular Authentication and ExternalAuth RT 3.8.1

Hello, I forgot to add the error_log example, when I comment out all the LDAP and ExternalAuth Settings in RT_SiteConfig.pm. I've tried using root and password to logon to the web interface with no avail. What could be happening? There's got to be somewhere this program retrieves root name a

Re: [rt-users] RT 3.6.5 causes connection aborts resulting in 500 error

Kage, I'm seeing similar issues with 3.8.2. Take a look at my post "apache/mason software caused connection abort." Running with Tom's thought, maybe we can compare setups. My two systems are identical builds of a gentoo stage 4 on VMWare ESX3i. My default vm resources are pretty low. Each

Re: [rt-users] Regular Authentication and ExternalAuth RT 3.8.1

Hello Eric: I've got the same problem. After compiling and installing RT::Authen::ExternalAuth I was able to authenticate using my OpenLDAP but any other user that is missing from LDAP will not work. Even new users that send an email in order to request a ticket isn't working. I am using rt3-3.

Re: [rt-users] Display user customfields in prefs

>> I would like to use customfields for users. No problem for defining >> the >> fields but I see no way to make them appear on the prefs page (I have >> superuser rights + specific permissions to do anything with this >> field). >> I have the "Custom fields" box but nothing in it. > Have you

[rt-users] Search page Owners drop-down

Can someone please explain why we see all kinds of emails, junk in addition to Login IDs in the Owners drop-down in RT search page? Is there a way we can control or maintain this, please? This is screwing up people's RT search on tickets based on owners. Thanks a lot. THE INFORMATION CONTAINED I

[rt-users] RT Issues: Cannot write to '/opt/rt3/var/log/rt.log':

Hi I got this error: error: Cannot write to '/opt/rt3/var/log/rt.log': at /opt/pgm/perl/5.10.0/lib/site_perl/5.10.0/Log/Dispatch/File.pm line 134. context: ... 130: } 131: else 132: { 133: $fh = $self->{fh}; 134: print $fh $p{message} 135: or die "Cannot write to '$