[rt-users] R: R: R: a couple bugs in RT 3.8.3

Hi all, I just wanted to let you all know that I resolved my problem (HomePageRefreshInterval not working) by clearing the mason cache! Stupid me for not thinking about this before!! Thank you all for the help offered. Bye Cris -Messaggio originale- Da: Jo Rhett

Re: [rt-users] help in creating Scrips

On Tue, Jun 09, 2009 at 10:23:47PM -0400, rmp dmd wrote: Hi, I would like to create a scrip which reject tickets with Resolve on the subject of the email request. We have set-up nagios alerts that send email to RT for creation of tickets. We do not want tickets to be created when nagios

Re: [rt-users] RT at a Glance only shows tickets from last 18 hours?

On Tue, Jun 09, 2009 at 10:57:06AM -0700, Graham Ballantyne wrote: Hi all, I have the global setting for RT at a Glance set to show the All New Open tickets saved search. One of my users pointed out that the home page is only showing tickets updated in the last 18 hours - they have

Re: [rt-users] [rt-user] Backup scrips?

On Tue, Jun 09, 2009 at 03:03:37PM -0400, GravyFace wrote: I'm sure I can poke around in the db and find out for myself, but would like to backup the default config before I start deleting global scrips -- easier/better way? RT config is first in config files etc/RT_Config.pm and

[rt-users] Resolv ticket: default Reply or Comment

Hello all, I have had a bunch of people working my Queues hitting resolve on a ticket, typing stuff thinking they are replying to the requestor, and not noticing that the default is a comment, and I'd like to change the default to reply to requestor rather than comment. I see in

Re: [rt-users] help in creating Scrips

Emmanuel Lacour wrote: On Tue, Jun 09, 2009 at 10:23:47PM -0400, rmp dmd wrote: Hi, I would like to create a scrip which reject tickets with Resolve on the subject of the email request. We have set-up nagios alerts that send email to RT for creation of tickets. We do not want tickets

[rt-users] Absolute URL in parent/child ticket links

Hi all, I have an issue with the links to parent/child tickets in the links section of the ticket view. (RT-3.8.1 gentoo) They are absolute, and not relative. lia href=http://rt.mydomain.com:81/Ticket/Display.html?id=7690; I have users logging on to the same RT from different domains, but all

[rt-users] Can't load a principal in initial database setup (was RE: How do you reset an RT database to freshly installedstatus?)

To answer my own question about resetting the database...the course of action we settled on was to drop the database and re-run the script called rt-setup-database-3.6. At first this had some timeouts trying to hit LDAP while setting up users, so I removed the settings in RT_SiteConfig.pm that

Re: [rt-users] Making RT and Altiris play nice

I'm attempting to write a scrip to merge incoming tickets based off the Altiris Incident number. I started by following the example here http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages But I'm getting the following error in my logs: [error]: Scrip 16 Commit failed: Can't call

Re: [rt-users] Making RT and Altiris play nice

On Wed, Jun 10, 2009 at 10:56:08AM -0400, Jeremy Winder wrote: my $transaction = $self-TransactionObj; add: return unless ( $transaction-Attachments-First ); here my $subject = $transaction-Attachments-First-GetHeader('Subject'); if ($subject =~ /Incident \#(\d+) has/) { # This looks

Re: [rt-users] Question on use of Category in a scrip

Remi, HA! you're right. That's a bit convoluted but, what the hey. I gotta do what I gotta do. This will be helpful in validating CF entries for certain Queues. Thanks. Kenn LBNL On 6/10/2009 8:12 AM, Rémi wrote: Hi Ken, here is the code I use to do what you want (quite painful like

[rt-users] R: Question on use of Category in a scrip

Hi Ken, what do you mean by category? Here is part of a scrip I use on our system (RT 3.8.3) that will print (in the log) the CF name, type and validation pattern. See if that helps. my $ticket = $self-TicketObj; my $CustomFields = $ticket-QueueObj-TicketCustomFields(); while (my $CustomField

Re: [rt-users] Question on use of Category in a scrip

Hi Ken, here is the code I use to do what you want (quite painful like Jesse says ...) my $CustomFieldObj = RT::CustomField-new($_[0]-CurrentUser); $CustomFieldObj-LoadById($field); my $CFVs = $CustomFieldObj-Values; while ($CFVs and my $value = $CFVs-Next ) { if ($value-Name eq

Re: [rt-users] help in creating Scrips

Thank you very much Drew. Your link definitely is a big help. The syntax are quite different with the programming applications that I am familiar (very few though). It's very hard modifying it for our specific use. Is there a guide about this? For starters, someone kindly teach me the meaning

[rt-users] Scrip Question

Hi, I want to check if a Custom Field Value is Set to a particular value and if so don't send autoreply on TicketCreate. My Question is how do I select a Custom field Value within a scrip? *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz *

Re: [rt-users] Scrip Question

Found it, $TicketObj-FirstCustomFieldValue('The CF Name'); On Thu, Jun 11, 2009 at 9:59 AM, Aaron Guise aa...@guise.net.nz wrote: Hi, I want to check if a Custom Field Value is Set to a particular value and if so don't send autoreply on TicketCreate. My Question is how do I select a

[rt-users] [Rt-announce] RT 3.6.8 Released

We are happy to announce that RT 3.6.8 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.6.8.tar.gz http://download.bestpractical.com/pub/rt/release/rt-3.6.8.tar.gz.sig SHA1 sums c7b4fac30b5b91a1c7f64bc05ecf63f40aaec50d rt-3.6.8.tar.gz

[rt-users] [Rt-announce] RT 3.8.4 Released

We are happy to announce that RT 3.8.4 is now available. You can download it from: http://download.bestpractical.com/pub/rt/release/rt-3.8.4.tar.gz http://download.bestpractical.com/pub/rt/release/rt-3.8.4.tar.gz.sig SHA1 sums c786eb78dd6c8374da3bc0dd10414e040d69864f rt-3.8.4.tar.gz

[rt-users] RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email

I had RT 3.4.5 running smoothly until the machine died a horrible disk death. I recovered most everything, but I think I lost a scrip or config somewhere. I have a scrip that auto adds new users to their appropriate group based on the domain in their email. However, RT is no longer auto

[rt-users] Remote Control of Lime Survey

I added a page with the code I managed to put together to get RT to add a token to a closed survey that runs on an instance of LimeSurvey. I'm sure it is far from the best/most elegant way to handle it, but it got me into the deep end of the kiddie pool ... Hope it can help someone ...

Re: [rt-users] RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email

I turned on the permission for everyone to create tickets, so I'm getting an autoresponse and account creation now. However... the auto response template is ignoring the code that is supposed to send them a password. { *RT::User::GenerateRandomNextChar = \RT::User::_GenerateRandomNextChar; if

[rt-users] Mail and incoming ticket issue

Hello, We just moved our RT machine from being on a public interface to being behind a firewall with a public interface. So previously the RT server was located at public IP: xx.xx.xxx.xx and now the RT server is at 172.17.1.2 and the firewall has a public IP of xx.xx.xxx.xx that goes to

Re: [rt-users] Mail and incoming ticket issue

I ran into this when I went behind a VIP too. The easiest fix was to leave the settings alone and put the internal IP in /etc/hosts with the external hostname so it can connect internally. From: rt-users-boun...@lists.bestpractical.com

[rt-users] Scrip Help

Hi, Is it possible to differentiate via Scrip whether a ticket is created via the RT Gui or an email being sent? I cannot seem to come up with something concrete that works just yet. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * ___

Re: [rt-users] Scrip Help

What if you put in something to pull info from the headers? I have a line in a scrip that determines which support account an email was sent to. It's empty if the ticket was sent through the GUI. my $to = $self-TransactionObj-Attachments-First-GetHeader('To'); $RT::Logger-debug(To email was:

Re: [rt-users] Scrip Help

This info exists somewhere on the wiki as a user-contributed enhancement. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] Scrip Help

Thanks Jerrad, I couldn't remember where I had seen this before. I since had a good search and found it on the Wiki. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Thu, Jun 11, 2009 at 12:59 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: This info exists