Hello All
I have 8gigs RAM on my machine with RT 3.6.3 installed and we have intel
processor. I have RHEL3 installed with kernel version 2.6.9-5. And my
problem is that as each day passes our memory in RAM gets exhausted and
by the end of 3rd day it starts using swap memory and we have to re
Hello,
I want to use the spreadsheet export with the same columns as those
displayed in the query web result.
The solution described here
(http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields) is not
working with RT 3.8.*
Does someone have already done a working patch for RT 3.
Hi folks
I am struggling to understand the difference between a CC and a Requestor?
When adding extra people to a ticket, it's not clear whether they should be
added as one or the other.
Any clarification would be much appreciated. (I have looked for
documentation on this but have not found much
Hi folks
I am trying to write a Scrip to autoreply to only the actor of a
transaction. When a ticket is closed and someone tries to correspond, I want
to autoreply with a message advising that further correspondence is not
possible. I am currently using Autoreply to Requestors and CCs, but this
se
Richard;
Its very similar to the To and CC in emails, Requestors are the To list
and CC are the CC.
In addition , you can manipulate when/who gets correspondence via
scrips, you may want to only notify Requestors and therefore you limit
your requestors list to those you wish to get the notifica
I do this via the templates, create a new template and at the top of the
template add:
To: {$Transaction->CreatorObj->EmailAddress}
Subject:{$Ticket->Subject}
RT-Attach-Message: Yes
Your template text etc
In the scrip make your
Action: Notify Other Recipients
Template: Your new template
Regar
Richard Brady writes:
> Hi folks
>
> I am struggling to understand the difference between a CC and a Requestor?
> When
> adding extra people to a ticket, it's not clear whether they should be added
> as
> one or the other.
>
> Any clarification would be much appreciated. (I have looked for docu
Thanks for the reply.
Surely that won't result in the message envelope being changed to exclude
the other recipients?
2009/6/24 Raed El-Hames
> I do this via the templates, create a new template and at the top of the
> template add:
>
> To: {$Transaction->CreatorObj->EmailAddress}
> Subject:{$
No sure I know what you mean, yes it will exclude other recipients but I
thought this is what you want:
" I am trying to write a Scrip to autoreply to only the actor of a
transaction."
Did I miss the point??
Roy
Richard Brady wrote:
> Thanks for the reply.
>
> Surely that won't result in the m
No, you are spot on.
When an email is sent, their is something called the message envelope, which
is distinct from the message header. The envelope determines who the message
is delivered to, whereas the header determines what is displayed in their
email program.
Your method involved specifying r
Raed
Well, a quick test has revealed that you are right.
RT will will overwrite the envelope with any headers specified in the
template.
This has done exactly what I needed, THANK YOU!
Richard
2009/6/24 Richard Brady
> No, you are spot on.
>
> When an email is sent, their is something calle
Yes I thought as much I been using this method for a couple of years :¬)
probably a good read is lib/RT/Action/SendEmail.pm
Take care
Roy
Richard Brady wrote:
> Raed
>
> Well, a quick test has revealed that you are right.
>
> RT will will overwrite the envelope with any headers specified in the
On Wed, Jun 24, 2009 at 03:31:13PM +0530, Varun Vyas wrote:
> Hello All
>
> I have 8gigs RAM on my machine with RT 3.6.3 installed and we have intel
> processor. I have RHEL3 installed with kernel version 2.6.9-5. And my
> problem is that as each day passes our memory in RAM gets exhausted an
Kenneth Marshall wrote:
>
> In the interim, you could schedule a "graceful" restart of apache
> every day with cron:
>
> # Restart apache daily to clear process bloat.
> 5 5 * * * APACHE_PIDFILE=/var/run/httpd.pid APACHE_CONFIG=/etc/httpd.conf
> /usr/sbin/apachectl graceful >/dev/null 2>&1
>
>
Richard Brady wrote:
>
> I am struggling to understand the difference between a CC and a
> Requestor? When adding extra people to a ticket, it's not clear whether
> they should be added as one or the other.
>
> Any clarification would be much appreciated. (I have looked for
> documentation on
Thanks you all for those answers.
2009/6/24 Agnislav Onufrijchuk
> Richard Brady wrote:
>
>>
>> I am struggling to understand the difference between a CC and a Requestor?
>> When adding extra people to a ticket, it's not clear whether they should be
>> added as one or the other.
>>
>> Any clarif
On Wed, Jun 24, 2009 at 12:55:25PM +0200, s...@i-tracing.com wrote:
> Hello,
>
>
>
> I want to use the spreadsheet export with the same columns as those
> displayed in the query web result.
>
> The solution described here
> (http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedField
Greetings,
Before we dive into the RT-APIs at a low level to try to figure out how to
load our several hundred rows of excel data semi
automatically into our RT Asset Tracker instance, I just thought it worth
asking if anyone else has solved this problem (or
started to?) and might be willi
Stephen Cochran wrote:
>
> I was just looking at the Asset Tracker package and reading through the
> threads in the archives.
>
> Does anyone have any screenshots on what it looks like in 3.8.x?
>
Yeah, but I'm terrible with graphics, so hopefully someone else has provided
for you by now? If
You might be able to tweak Offline Editor to operate on AT objects
rather than Tickets without too much difficulty?
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Hi All,
I've got an RT system (3.8) with a database 50G, and around 500k of tickets.
I'm using rt-shredder to delete tickets older than 2 years, and it's taken
about 2 days to delete around 20k. I estimate it will take around 30 days to
complete.
Is there any way to speed up the process? I toy
On Wed, 2009-06-24 at 12:00 -0400, charlie derr wrote:
> Greetings,
> Before we dive into the RT-APIs at a low level to try to figure out how
> to load our several hundred rows of excel data semi
> automatically into our RT Asset Tracker instance, I just thought it worth
> asking if anyone
Hello,
In additon to indexes described in shredder documentation people
suggested index on Via column in CachedGroupMembers table and said
that it improves performance amazingly.
On Wed, Jun 24, 2009 at 8:32 PM, Timothy
Arnold wrote:
> Hi All,
>
> I've got an RT system (3.8) with a database 50G,
There was a perl script on the old wiki but it isn't on the latest wiki
page. I have it on my system and have used it once without any problems.
It needs tweaking. I didn't want to send it out unless I have the link
to where you can see who wrote it and the caveats. I have it named as
massloadat.pl
On Jun 24, 2009, at 9:52 AM, Jason Fenner wrote:
> I have created a new patch with using $RT::WebPath and not
> interpolated within a quoted string.
I've applied this and I'll ship a version 0.03 to CPAN
-kevin
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Dear RT Users,
We've got RT 3.8.3 and we're wondering if it is possible to
differentiate between emails received as a queue watcher versus emails
received as a ticket owner. Right now, there's nothing I can see in
the email headers (or message) that I can filter on.
Does anyone have any suggest
Please help! I've broken something and I'm not sure what.
I'm pretty sure it has something to do with my RT_SiteConfig.pm file, I had
made some changes so that links in the tickets were showing up correctly. They
were only showing up as http://localhost:80/ etc. Now they are showing up
correctl
I'm out of ideas.
What is causing this error?
client denied by server
configuration: /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway
CentOS 5 Linux-Vserver guest and Postfix.
The Postfix logs seen to indicate I have the alias correct.
support: "|/opt/rt3/bin/rt-mailgate --queue General --acti
Paul Hirose wrote:
>> client denied by server configuration:
>> /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway The Postfix logs
>> seen to indicate I have the alias correct. support:
>> "|/opt/rt3/bin/rt-mailgate --queue General --action correspond
>> --url http://rt.example.com";
>
> If the we
Hello All
From past two days i m facing one weird problem. I have RT 3.6.3. And
whenever i logs in it allows me to log in but whenever i tried to move
to other page then it redirects me to login page. Then i again have to
type username password and then it takes me to page. And same thing
con
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