Re: [rt-users] Extracting Custom Fields from Email

Roderick A. Anderson wrote: > Anyone one have a set of instructions (I've looked at and tried the > wiki, read the Harrier book for some background, and tried several > configurations) for setting up RT to _process_ the custom fields out of > an email. Turns out it was a mistake on my part. I

Re: [rt-users] Duplicate notifications on merge ticket?

Justin Have a look at the difference between TransactionCreate and TransactionBatch for your scrip. I think you want TransactionBatch. By default RT does not enable the TransactionBatch stage, you have to turn it on with the Set($useTransactionBatch, 1); in your config file. Regards Ian Just

[rt-users] Duplicate notifications on merge ticket?

RT 3.8.1 - I am trying to write a scrip that sends notification to adminCCs when a ticket is merged. My user-defined condition is: my $txn = $self->TransactionObj; return 0 unless $txn->Type =~ /^AddLink$/i; return 0 unless $txn->Field =~ /^MergedInto$/i; ... etc etc ... return 1 However it seem

Re: [rt-users] Child Links in Search Results

On Jun 26, 2009, at 8:22 AM, David Donachie wrote: > Okay, I'll try asking again :) > > Is there any way, in 3.6.3, to get child links in search results to > show ticket names (and status?) instead of just ticket number > > Currently the child tickets are shown using the __Children__ token, is > t

Re: [rt-users] 3.6.x end of support ?

On Tue, Jun 23, 2009 at 10:42:12AM +0200, oleg sladkoff wrote: > Hi, > > I currently use 3.6.x > Does anyone know how long it will be supported ? That depends on what you mean. RT 3.6 will never see another feature, bug fix or peformance improvement release. We're likely to continue to releas

[rt-users] Problem with hostname in URLs

Hi, I nearly have the same problem as Timothy yesterday. I currently set up a request tracker 3.6.1 on debian 4.0. Most of my links on my request tracker are broken. [Home] --> http:/// [Simple Search] ->> http://search/Simple.html [Tickets] --> http://search/Build.html Images can't be loaded cause

[rt-users] Documentation for RT REST API

Hi I found the wiki page on the API at http://wiki.bestpractical.com/view/REST and I have looked at the CLI page and played with the CLI interface. It seems to me that the REST API is missing a lot. For example I don't see any way of adding an attachment through the REST API. Is this a short-f

Re: [rt-users] Extracting Custom Fields from Email

Kevin Falcone wrote: > On Jun 25, 2009, at 7:21 PM, Roderick A. Anderson wrote: > >> Anyone one have a set of instructions (I've looked at and tried the >> wiki, read the Harrier book for some background, and tried several >> configurations) for setting up RT to _process_ the custom fields out >

Re: [rt-users] Extracting Custom Fields from Email

On Jun 25, 2009, at 7:21 PM, Roderick A. Anderson wrote: > Anyone one have a set of instructions (I've looked at and tried the > wiki, read the Harrier book for some background, and tried several > configurations) for setting up RT to _process_ the custom fields out > of > an email. > > CentOS

Re: [rt-users] Tables in RTFM or changing the RTFM Wiki interpreter

On Jun 22, 2009, at 12:23 PM, Geoff Roberts wrote: > Hi, > > Does anyone know if it is possible to create tables in RTFM Wiki > custom > fields? I am using RTFM 2.4.1. > > I've tried the standard "|", but they don't seem to work. > > If not, is it possible/relatively easy to change the Wiki >

Re: [rt-users] Child Links in Search Results

David, I've not been able to do that with RT Query. That's not to say it can't be done. For those type of queries, I use SQL so I can get comments , etc. Kenn LBNL On 6/26/2009 5:22 AM, David Donachie wrote: Okay, I'll try asking again :) Is there any way, in 3.6.3, to get child links in s

[rt-users] reply address from RT

I have the new install of RT. When a new ticket is created, we get a response from RT which has a reply-to field set as 'fds...@ ; can anyone tell where this setting is comming from? In the RT_SiteConfig file we have set the correspondAddress as follows. Set($CorrespondAddress, 'r...@cs.sunysb

Re: [rt-users] Absolute URL in parent/child ticket links

On Jun 26, 2009, at 2:59 AM, Woody - Wild Things wrote: > Sorry to reply to my own post, but I've had no reply, and am wondering > if I'm asking a really stupid question, or something obvious. > > Please let me know if this is the case, as I can't figure it out > myself :( You have to locally

Re: [rt-users] Fwd: RTFM articles for unprivileged user group

On Jun 26, 2009, at 8:15 AM, Adriena Šišková wrote: > I have same problem in RT3.8.2. a RTFM2.4.2 > Did this problem solved in RT3.8.3? You don't say what problem you were experiencing. RTFM 2.4.2 requires RT 3.8.3 in order to expose RTFM in the SelfService UI. -kevin _

[rt-users] Upgrade only the DB schema

Hello everybody, I've got RT 3.6.6 in production and I would like to upgrade only the DB schema to 3.8.4. Is it possible ? If yes, how can I do that ? Thanks for your help. -- View this message in context: http://www.nabble.com/Upgrade-only-the-DB-schema-tp24220460p24220460.html Sent from the

[rt-users] Fwd: RTFM articles for unprivileged user group

Hi, I have same problem in RT3.8.2. a RTFM2.4.2 Did this problem solved in RT3.8.3? Thank ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Di

[rt-users] Child Links in Search Results

Okay, I'll try asking again :) Is there any way, in 3.6.3, to get child links in search results to show ticket names (and status?) instead of just ticket number Currently the child tickets are shown using the __Children__ token, is there a way to get that to show names? Thanks David Donachie