Here is a sample :
Description : On Correspond
Condition: On Correspond
Action: User Defined
Template:Global Template : QCT Transaction
Stage: Transaction Batch
Custom Action Prep Code:
require RT::Action::SendEmail;
use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Action::SendEmail);
Hi Ashish,
The script is working fine !!! Now I can send messages from a script directly.
But I don't know how to modify the subject of the message (email) ??
Many thanks for your help
Best regards from Germany,
Tariq
-Ursprüngliche Nachricht-
Von: Potla, Ashish Bassaliel [mailto:c_ap
Hello All
I m shifting my RT to oracle 10g and everytime I tried to connect I got
following error
[Wed Jul 22 19:39:41 2009] [notice] FastCGI: process manager initialized
(pid 3599)
[Wed Jul 22 19:39:41 2009] [notice] Apache/2.0.53 (Unix) mod_fastcgi/2.4.2
configured -- resuming normal ope
That should be easy, Inside Set recepients subroutine place something like :
$ticket->SetSubject('New Subject');
This is all present in the api.
-Ashish
From: Tariq Doukkali [tariq.doukk...@autoform.de]
Sent: Wednesday, July 22, 2009 1:37 PM
To: Potla, A
Hi together,
we observed a behavior change in bulk update if using FCKeditor.
Problem:
Bulk update to take owner ship for several tickets without FCKeditor
enabled sends no mail in our environment. That's the behavior we know.
Same with FCKeditor enabled sends mail. That's new and unwanted.
Do
I've tried a few different things I've found online to add a status in
addition to 'new', 'stalled', etc.
One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to
redefine @ACTIVE_STATUS, and another suggested that I modify
rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver an
It seems there is no way to give someone permission to simply reassign a
ticket which is already owned. No matter what, you must 'steal' the ticket,
then reassign it.
>From a manager's perspective this is kind of a pain (I teased my boss "I
know it's a whole extra click!"), would it be possible for
Patrick,
We added "pending QA" and "QA approvd" (you are limited to 10 char), by
simply adding them to the setting in RT_SiteConfig.pm in $RTHOME/etc
like this:
"*...@activestatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;"
*Then, the only other thing yo
Patrick,
I add this line to my RT_SiteConfig file to add a QA status.
Set(@ActiveStatus, qw(new open stalled QA) );
Thanks
Russell
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Mccarthy,
Patrick Joseph
Sent: Wednesday, July 22,
On Wed, Jul 22, 2009 at 11:35:38AM +0200, Bjoern Schulz wrote:
> Hi together,
> we observed a behavior change in bulk update if using FCKeditor.
>
> Problem:
>
> Bulk update to take owner ship for several tickets without FCKeditor
> enabled sends no mail in our environment. That's the behavior w
Hi,
Apologies, yes you are correct, it is 3.8.4 (doh!) I have
updated the subject line accordingly.
> You don't give an IE version
IE 7, also tried Firefox just now, same error.
I'll poke around a bit more.
--- On Tue, 7/21/09, Kevin Falcone wrote:
> From: Kevin Falcone
> Subject: Re: [
For some reason, I can no longer create tickets in RT Helpdesk. When
I look at the logs I see the message below. Then I see a failed
insert into Groups. Does anyone know what this message is and how I
can fix?
DBD::mysql::st execute failed: The table 'Groups' is full at
/usr/lib/perl5/site_per
Can someone please explain or point me to the docs on how
the comments work for email. I'm sure it is right under my
nose, but all I can find is how to setup the rt-mailgate. Does
RT parse the ticket number from the subject?
Thanks,
Scott
___
http:/
On Wed, Jul 22, 2009 at 14:13, Scott T.
Hildreth wrote:
> Can someone please explain or point me to the docs on how
> the comments work for email. I'm sure it is right under my
> nose, but all I can find is how to setup the rt-mailgate.
You need a separate email address routing to RT with the --ac
On Wed, 2009-07-22 at 14:54 -0400, Jerrad Pierce wrote:
> On Wed, Jul 22, 2009 at 14:13, Scott T.
> Hildreth wrote:
> > Can someone please explain or point me to the docs on how
> > the comments work for email. I'm sure it is right under my
> > nose, but all I can find is how to setup the rt-mailg
Hello RT experts:
I want to allow our non-privileged users to be able to view their tickets
using RT web interface. They do not have a password to the system. What
changes should be made to accomplish this?
We have new 3.8.4 setup on mysql db. Still trying to figure out a lot of
things.
Thanks,
Way back in the day, when I was heavily involved in the development of
RT, there was a way to send commands in to RT to set some of the
metadata (queue, owner, status, etc).
Now that the place I am at is heavily entrenched in to RT 3.8.4 and our
separate front-end form submission system is near
What's so slim in the doc?
http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Extension/CommandByMail.pm
http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Interface/Email/Filter/TakeAction.pm#COMMANDS_commands_below
Simple rules: no html, no empty lines, c
I also would be interested in knowing what the current state of this is as I
want to use th systrm in an entire email read remote fashion
--
Sent via Cricket Mobile Email
--Original Message--
From: Rich West
To: "rt-users@lists.bestpractical.com"
Date: Wed, 22 Jul 2009 03:14:49
Hello all,
I am trying to modify the web2 RT UI/interface (I created a new style
by copying the relevant files into a new directory). In particular, I
want to remove the background colour alternation, and instead replace
it with one colour for all the metadata/metainfo, one colour for
com
Hard Disc full?!?
Torsten
2009/7/22 Juan Mas
> For some reason, I can no longer create tickets in RT Helpdesk. When
> I look at the logs I see the message below. Then I see a failed
> insert into Groups. Does anyone know what this message is and how I
> can fix?
>
>
> DBD::mysql::st execute
For unprivileged users rt has a selfservice interface where unprivileged
user will be redirected to after login. to create a login (password) for
this users, have a look into the wiki and search for autogenerated password
or similar, which you can add to the autoreply template. this will sent to
ea
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