On Jul 24, 2009, at 4:45 PM, Kevin Falcone wrote:
When you clicked on Report a new bug did you miss the email address
where you can send reports, no account required?
Yes, I did. Sorry.
Let us know if we could have made that clearer by sending a patch to
the RT-BugTracker-Public
On Thursday, July 23, 2009 10:26 AM, Kevin Falcoe wrote:
[..]
so, since I can determine a successful job based on the custom field
NB_STATUS, which is transmitted
in the body of the message, I would like to delete all AdminCc
users.
Here's what I have in my custom scrip:
I
Hi Roehl
Please confirm, if I understand your method correctly.
1. Instead of resolving the ticket, after getting my tasks done, put in
on stalled and set 'Due date' to next month.
Correct.
2. the cron job will re-open this ticket after a month.
More accurately, it will reopen
Kevin, this bug is still present in 3.8.4 -- I didn't apply our patch
to this when we installed it and I can easily see this problem.
You claimed you are having trouble replicating this bug. I'm boggled,
because my bug description on the original report shows it clearly.
How can I help
On Mon, Jul 27, 2009 at 09:58:08AM -0700, Jo Rhett wrote:
Kevin, this bug is still present in 3.8.4 -- I didn't apply our patch
to this when we installed it and I can easily see this problem.
3.8.4 was a bugrelease for 3.8.3, anything tabled after 3.8.3 was
pushed to 3.8.6
You claimed you
I'm trying to store some temporary data is the %session variable,
similar to the way attachments are handled. (In fact I am working on
AJAX attachment uploading using Uploadify: http://www.uploadify.com/ )
Here is a small RT component I wrote to play with %session:
pre
% Dumper $session{Foo} %
On Jul 27, 2009, at 10:34 AM, Kevin Falcone wrote:
On Mon, Jul 27, 2009 at 09:58:08AM -0700, Jo Rhett wrote:
Kevin, this bug is still present in 3.8.4 -- I didn't apply our patch
to this when we installed it and I can easily see this problem.
3.8.4 was a bugrelease for 3.8.3, anything tabled
Hi
Is there a way I can give a user right to create template for a
specific queue? I only see ModifyTemplate right.
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
Instead of a text link in ticket history for attached PDFs to
Download somefile.pdf, I would like to show these as thumbnail
images that preview the first page of the document, similar to how
regular attached images are shown in history.
Converting a PDF document into a PNG image seems easy with
In this case I want this given to all Privileged users. (sorry,
should have clarified that user meant Privileged user)
The vast majority of our tickets remain owned by Nobody. We only
assign them if only one person can accomplish it. Day to day normal
support tickets remain unowned.
On Mon, Jul 27, 2009 at 11:24:51AM -0700, Jo Rhett wrote:
In this case I want this given to all Privileged users. (sorry,
should have clarified that user meant Privileged user)
The vast majority of our tickets remain owned by Nobody. We only
assign them if only one person can
On Mon, Jul 27, 2009 at 12:04:33PM -0400, Mchugh, Sean wrote:
on thursday, july 23, 2009 10:26 am, kevin falcoe wrote:
so, since I can determine a successful job based on the custom field
NB_STATUS, which is transmitted
in the body of the message, I would like to delete all AdminCc
On Mon, Jul 27, 2009 at 10:43:38AM -0700, Jo Rhett wrote:
On Jul 27, 2009, at 10:34 AM, Kevin Falcone wrote:
On Mon, Jul 27, 2009 at 09:58:08AM -0700, Jo Rhett wrote:
Kevin, this bug is still present in 3.8.4 -- I didn't apply our patch
to this when we installed it and I can easily see this
On Mon, Jul 27, 2009 at 01:41:49PM -0400, Asif Iqbal wrote:
Is there a way I can give a user right to create template for a
specific queue? I only see ModifyTemplate right.
Configuration - Queues - Queue Name will have a User Rights and
Group Rights link. If you set ModifyTemplate on the Queue
On Mon, Jul 27, 2009 at 3:40 PM, Kevin Falconefalc...@bestpractical.com wrote:
On Mon, Jul 27, 2009 at 01:41:49PM -0400, Asif Iqbal wrote:
Is there a way I can give a user right to create template for a
specific queue? I only see ModifyTemplate right.
Configuration - Queues - Queue Name will
Hi,
ubuntu 9.04
Xeon Processor
4GB memory
LDAP AD authentication windows 2003
upgrade from 3.2.2 to 3.8.4 everthing appears to be ok.
server is running RT3 and nothing else.
Problem:
When there is a period of inactivity, particular for a few hours, and when
a user logs back in, the apache
Good afternoon.
I updated some things in CentOS and now my RT is broken. I am not sure
where to continue looking at this point. I have checked the error
logs, access logs, etc. but I see nothing out of the ordinary. I am
assuming that it is maybe something with Mason that I broke???
When
http://www.gossamer-threads.com/lists/rt/users/41009?search_string=weaken
On Mon 27.Jul'09 at 12:31:24 -0700, Greg Evans wrote:
Good afternoon.
I updated some things in CentOS and now my RT is broken. I am not sure where
to
continue looking at this point. I have checked the error logs,
Jesse,
You are a lifesaver :)
Greg Evans
On Jul 27, 2009, at 1:38 PM, Jesse Vincent wrote:
http://www.gossamer-threads.com/lists/rt/users/41009?search_string=weaken
On Mon 27.Jul'09 at 12:31:24 -0700, Greg Evans wrote:
Good afternoon.
I updated some things in CentOS and now my RT
On Jul 27, 2009, at 3:31 PM, Greg Evans wrote:
I updated some things in CentOS and now my RT is broken. I am not
sure where to continue looking at this point. I have checked the
error logs, access logs, etc. but I see nothing out of the ordinary.
I am assuming that it is maybe something
On Jul 27, 2009, at 12:03 PM, Kevin Falcone wrote
How does it show it? I quoted the transaction link and it didn't
appear all as one line.
http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=109609Attachment=52649
Please let us know what piece of display off of 13230 shows
Greetings.
I sent this e-mail before subscribing to the list and I don't think it got
through. Additionally, I fogot to include my technical specs.
I'm new to RT and struggling to find detailed documentation about the
Category field for a Select one value CustomField. The FAQ states that
it
On Jul 27, 2009, at 11:57 AM, Kevin Falcone wrote:
Obviously I can change that, but forcing people to take ownership
of a
ticket (multiple steps) just to answer a customer and close the
ticket
is bad. Never make it harder for a support person to do their
job :-(
If you have
Ravi,
I had to reinstall Scalar::Util as per Jesse's suggestion. I shold
have been documenting what I did, but heh, I didn't think it was a big
deal, but I had been trying to upgrade Net::SSH and Net::SSH::Expect
IIRC. Then after it was broken I went all crazy and started going
through
On Mon, Jul 27, 2009 at 01:55:57PM -0700, Jo Rhett wrote:
On Jul 27, 2009, at 12:03 PM, Kevin Falcone wrote
How does it show it? I quoted the transaction link and it didn't
appear all as one line.
http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=109609Attachment=52649
All I see is the word download when I go to that link.
In our instance that paragraph would be a single long line.
On Jul 27, 2009, at 2:14 PM, Kevin Falcone wrote:
Wraps fine here, looking at:
http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=115543Attachment=55537
What
On Mon, Jul 27, 2009 at 02:23:18PM -0700, Jo Rhett wrote:
All I see is the word download when I go to that link.
In our instance that paragraph would be a single long line.
It is definitely not a single line here.
Unfortunately, I need a replication recipe so I can see what your
patch is
On Mon, Jul 27, 2009 at 08:17:58PM -0400, Kevin Falcone wrote:
On Mon, Jul 27, 2009 at 02:23:18PM -0700, Jo Rhett wrote:
All I see is the word download when I go to that link.
In our instance that paragraph would be a single long line.
It is definitely not a single line here.
On Jul 27, 2009, at 5:24 PM, Kevin Falcone wrote:
On Mon, Jul 27, 2009 at 08:17:58PM -0400, Kevin Falcone wrote:
On Mon, Jul 27, 2009 at 02:23:18PM -0700, Jo Rhett wrote:
All I see is the word download when I go to that link.
In our instance that paragraph would be a single long line.
It is
I should have done more looking at my logs and less Google-ing... I had
this in my Apache log:
[Mon Jul 27 22:27:45 2009] [error] Can't locate RTx/Tags.pm in @INC
(@INC contains: /usr/local/rt3/bin/../local/lib
/usr/local/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.8.8
Hi all,
I'm thrilled with the idea of the RT-Tags plugin but I'm doing something
wrong with getting it to work with our setup. Any help would be much
appreciated!
I've extracted it and added the following lines to the RT_SiteConfig.pm:
Set(@Plugins,(qw(RTx::Tags)));
Set($HomepageComponents,
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